CURRICULUM VITAE

DEIDRE ANNE STEVENSON

Tel: 031-******* (h) / 060*******

** ***** **, ***********

E-Mail: adngv6@r.postjobfree.com

PERSONAL PROFILE

Well presented with exceptional customer service skills, with the ability to provide an effective Secretarial service, I am confident that I would be a great addition to your team. While holding positions in the administrative field for the last 14 + years, I have developed the aptitude to quickly adapt to the work methods and routines of my employers. My past experiences working in administration and handling office affairs, along with various other professional settings has prepared me to tackle a wide range of obstacles and complications that may occur.

SKILLS

Can offer a warm & friendly greeting and a high level of attentive service

Smart, presentable appearance, Corporate attire

Enthusiasm and drive with evidence of “going the extra mile”

Maintain a professional standard and attend to walk in Customers and Suppliers

Experienced in an international business environment, across teams, cultures and countries

Liaise with Office & Events Manager Executive to help ensure smooth running of office

Typing 50/55 w.p.m / Audio typing / Dictaphone / Copy typing

Good organization / prioritization / interpersonal / methodical

Self-motivated / proactive / hardworking / Thinking positively

Interacting with people / Showing composure / calm demeanor / Tact and discretion

A good level of English spelling and grammar

Ability to listen and anticipate with a balanced temperament

Code 08 Driver’s License

Fully aware of all Health & Safety legislation relating to office work

Intermediate knowledge on Microsoft Office applications / keyboard skills

Good attention to detail, reliably check data and identify anomalies

Ability to work independently & exercise discretion and maintain strict confidentiality

KEY ACHIEVEMENTS

Received a Long Service Certificate Award from Telkom (12 years of unbroken service)

Recommendations/Commendations from Senior Personnel for exceptional Customer Service

Received a Team Leader Certificate Award. Placed in charge of Evacuation Procedures

Promoted by Management from Receptionist to Secretary to Optic Fibre Technician

Successfully completed training on Logics, Electricity & Electronics, ATM Technology

RETURNED TO SOUTH AFRICA DUE TO FINANCIAL DIFFICULTY 2015-2021

PRESENT: Assisting with typing, filing for local businessman for Mechanical Engineering Company

Assisting with catering for local Bowling Club

Housekeeper / PA assistant for various clients

Typing of law documents for client ongoing

Worked as Receptionist at Toyota Dealership for 2 weeks in December

RETURNED – UK 2013-2014

Attending career related courses - ECDL 2010 (City & Guilds) - UK

- Customer Service/Hospitality (City & Guilds) - UK

Participating in various events – Lions Club Organization

FREE LANCE TYPIST - SOUTH AFRICAN ARMY –Typing/handling confidential Documents 2011-2012

CAREER BREAK – TRAVELLING ACROSS EUROPE 2010-2010

EMPLOYMENT HISTORY

CORPORATE RECEPTIONIST/TYPIST- HOLBUD SHIPPING

2 years of Secretarial experience at a Shipping Company who owned 15 vessels

LONDON 2007-2009

Answering a Siemens Switchboard for approximately 30 employees, announcing and diverting calls to relevant office staff and screening Management calls, ensuring messages were passed on

Extensive copy typing / filing / e-mailing / scanning / photocopying / shredding / archiving

Scanning and filing of review documents onto Electronic Storage System

Ordering stationery when required and ensure Replenishment of Copier Machines was adhered to

Diary Management / Organizing travel / accommodation for Manager

Sorting / distributing of faxes / open & close files / courier documents

Retrieves and files/handling Department drawings of ships

Editing Documents within the required Templates on Word, Excel. Checking data entry

Typing /Proof-reading Contracts, Invoices, Bills of Lading, Debit notes, Weight Certificates

Amending/Proof-reading Manifest Documents, Letters of Credits, Bid Bonds, Arbitration Letters

Maintained a filing system which includes all typed documents, e-mails, Financial & Cargo

Reports, Bank Statements, Investments, Market Reports, Shipping Documentation

Posting and Logging a large amount of Shipping Documents/Manuals world-wide via DHL

Arranging the collection of Shipping Manuals for Captains via DHL before ships arrival in the harbour

Posting samples of Wheat & Rice to Kenya via DHL, ensuring information is documented accurately

Collating Financial and Market Reports for Management on a daily basis by accessing e-mail inbox

Arranging conference calls and taxi services on a daily basis for clients and visitors

Weighing post for outgoing mail (franking) / post office duties / Maintained First Aid box

SECRETARY- TELKOM (ADSL department)

Telkom is Africa’s largest Communication Company Producing Data, Internet, Satellite and Voice Solutions DURBAN, SOUTH AFRICA 2007- 2007

Announcing and Screening calls for Manager & taking messages as and when required

Diary management / Reconciliation of expense claims

Stationery control for approximately 100 staff. Signing of orders once received

Co-ordination and collection of money for gift / team functions

Answering door bell for staff, ensuring security measures were adhered to at all times

Booking of Conference Rooms for Management & staff Meetings on a computerized system

Ensuring staff sign for the use of camera/speakers/conference room keys

Attending various Management Meetings and taking weekly Minutes, which included typing from

a tape recorder and distribution of Minutes to the various parties. For Example

Health & Safety Meetings

Union Meetings

Staff Grievance/Hearing Meeting (5hrs long)

Staff Performance Meetings

Standard Setting Meetings (staff evaluation-2hrs)

PDR Meetings (section complaints)

Ensuring refreshments were arranged for Meetings & Boardrooms were kept clean/tidy

Keeping records of staff attendance and notifying Management when staff are off sick

Photocopying Documentation

Submitting Petty Cash claims

Arranging flight Bookings

Reporting faulty phones and faulty lines

Reporting and booking calls with another department with regards to broken chairs, broken tiles,

lights not working and keeping a record of such complaints.

Receiving Inspection/Health & Safety Reports from staff to be signed off by Management

Reminding staff via e-mail of various Meetings to attend using Outlook Calendar

Ensuring staff travel allowance and petrol claims were submitted

Faxing Grievances to the relevant Department to be resolved

Liaising with Super clean cleaners to clean ladies toilets on a regular basis

Signing documentation for cleaners-ensuring cleaning of offices is done properly

Typing of letters for staff when Security cards have been misplaced.

CORPORATE RECEPTIONIST/PERSONAL ASSISTANT - SAPREF OIL REFINERY

The largest crude oil refinery in Southern Africa. Produces 2.7 billion litres of petrol 2007- 2007

Meet and Greet Corporate Clients and ensure Reception area was immaculately presented

Answering and screening calls appropriately and diverting calls to the relevant departments

Updating list of Attendees and Apologies for Meeting

Sort mail, front of house/Outlook mailboxes, internal phone lists, update information

Mail management including rostering and reporting requirements, courier and postage

External document management. Maintain physical and electronic records/Mailroom/Retrieve information from file

Data Capturing/Inserting 1000 names and addresses in Outlook Calendar

Produce Reports and Statistics for Management / Photocopying Newspaper Clippings

PA/RECEPTIONIST – CELTIC FREIGHT & LOGISTICS 2006-2006

Switchboard / filing / sorting post / arrange interviews / laminations of materials

Directing visitors to the Boardroom / Minutes of Meeting / Internet search on ships location

Arranging local flight bookings / accommodation / car hire / reconciliation of accounts

Obtaining quotes for Billboards for company advertisements

2/3 WEEKS TEMP WORK –1. Dulux Paint - Receptionist 2. Game - PA to Director 3. Air Liquid - Receptionist

SENIOR RECEPTIONIST – TOYOTA 2005-2005

Answering an Electronic Switchboard for approximately 100 staff & diverting calls

Replenishment of office supplies: Ordering stationery, groceries, cleaning materials

Direct and escort visitors/guests/members to appropriate destination or waiting rooms. Monitors visitors’ access and issues visitor passes. Collect, sort, distribute and prepare correspondence, mail, messages and courier deliveries.

PERSONAL ASSISTANT TO MD - MACDONALD STEEL 2004-2004

Announcing calls to the Managing Director, scheduling appointments / prepare meeting packs

Updating Gold prices, financial market information e.g. CAC-40, DAX, DOW figures on excel

Diary Management / Booking Doctor’s / Dentist / Chiropodist appointments when necessary

Maintained a Filing system for all correspondence e.g. Insurance policies, Bank statements

CORPORATE RECEPTIONIST/SECRETARY - TELKOM 1991-2004

12 years of Secretarial duties at a Corporate Telecommunications Company- DURBAN, SOUTH AFRICA

Meet and Greet clients, staff entering Front Office. Operating a 250 X 50 PABX Diana Switchboard

Announcing and screening calls for Manager’s and diverting calls to relevant Departments

Printing Monthly Telephone Statistic’s to ensure fast answering methods where adhered to

Attend to Meetings and take Minutes. Typing & Distribution of Minutes to various staff

Ensuring Conference Rooms were booked for Management Meetings on a computerized system

Ensuring refreshments were arranged for Conference Meetings/cleaning up of board rooms

Maintaining contracts for air-conditioning units / water bottles / building plants

Arrange flight bookings (local & International) / Visas / Foreign Exchange

Petty cash management

Sort mail,date stamp for Telkom accounts

Updating Organizational charts

Typing Memorandum’s to remind staff of various functions and events

Booking Hotel Accommodation for Team Building Events

Photocopying / Faxing / Stationery control for office equipment (printer Cartridge for lazer jet and Printer Cartridge for brother fax machines)

Ordering Corporate Clothing for staff

Update internal databases (e.g. leave, late coming, uniforms, punctuality etc.)

Assisting with 10 year Service Awards: booking venue, liaising with hotel staff

Statistical Preparation and Graph drawing (Monthly Statistics)

Updating records of 30 staff regarding leave / sick leave / maternity leave / course attendance/

Co-ordinate event(Births/deaths; sending out condolence letters)

Ensuring Overtime, Petrol and Travel allowance claims were submitted for payment

Updating Productivity figures for all technical staff

Accepting and entering of Saponet x25 faults and handing out to technicians to attend

Accepting and entering of computer faults (Data, Diginet, Analogue, on a Database)

Clearing and updating faults on the Database for technicians

Interfacing with Corporate clients and giving feedback on outstanding faults

FACILITIES MANAGEMENT: To receive and keep safe registered mail and deliveries

To ensure all general telephone enquiries are dealt with and any messages logged

To ensure that any incidents or accidents are logged appropriately

Ensure lights, doors are in working order / report any broken tiles

Ensure signs are placed when floor is wet

Inspect on a daily basis all common areas of the buildings and report any defects, security or health and safety concerns to the head

I was upgraded in 1999 to an Optic Fibre Technician in which I:

Upgraded Circuit Speeds on a 54inch Monitor From 64k To 128k and 128k To 256k Ect

Completed Cutovers/Outdoor Transfers for Corporate Clients e.g. Standard Bank, FNB

Testing Diginet/Data/Martis Installations once modems were installed at client’s premises

Tested Diginet /Analogue Recoveries once modems were taken out at client’s premises

I tested Martis equipment in the Installation Test Centre where I would run quality checks on newly completed Installations to ensure they met stringent Telecommunication standards.

I was also trained to recover Diginet, Martis, Analogue once the Telkom technician went out to the client’s premises to recover the NTU, 6 way box and jumpers at the exchange.

My responsibility was to make STU’s spare on Martis, once the recovery was done.

I also had experience with SOFTWARE UPGRADES (circuits working at a speed of 64k to be upgraded to128k/256k) and DOWNGRADES as well as OUTDOOR TRANSFERS/CUTOVERS.

I would interface with Corporate Clients as to when they would like their circuits to be upgraded or transferred at a specific time, therefore there would not be any downtime. I also had to suspend circuits due to non-payment. When customers paid in full, I would then re-connect their service and update the Database. I also had training in various exchanges. Therefore, I was well informed on how cables were layed and structured. I had to learn the following: Logics Principles

Intro to Diginet & Martis Installation & Maintenance, Martis Network Management Systems,

ElectricityElectronics @ ATM network, Intro to Telkom Network, PC Telex

EDUCATION:

Senior Certificate (Grade 12) - Kingsway High School 1990

SUBJECTS: English, Afrikaans, Biology, Geography, Home Economics, Typing

QUALIFICATION: COLLEGE/SA YEAR:

Golden Voice (voice training) Telkom College 1991

Telephone Etiquette Telkom College 1993

Client & Business orientation Telkom College 1994

Team Leader Certificate Award Telkom College 1997

Logics / Electricity / Electronics /ATM technology Telkom College 1999

Public Relations/Marketing Management 95% Intec College 2003

Introduction To Personal Computers Hi-Tech Computer Training Centre 2004

Business admin / Secretarial Certificate Hi-Tech Computer Training Centre 2004

Advanced Microsoft Office 2000 Hi-Tech Computer Training Centre 2004

Professional Secretarial Certificate Intec College 2004

Modules: Speed typing, Audio typing, Business communication,

Marketing, Word, Excel, Power-point, Outlook

Touch Typing Certificate (50-55 w.p.m) IC-IT Training College 2005

Internet & E-mail Added Advantage Academy 2005

Word/Excel/Power-Point/Outlook 2003 I.T.Intellect-Musgrave College 2005

Outlook 2010 96% Creative Minds College 2012

ECDL 2010 (City & Guilds) Harrow College -London 2013

Customer Service/Hospitality (City & Guilds) Harrow College -London 2014

7 Modules include: Introduction to customer service/Regulations/Legislation/dealing with complaints, queries, requests/communicate effectively with customers/Importance of appearance, behavior and attitude towards customer

CHARACTER STRENGTH: Integrity, Loyalty, Honesty, Hospitality, Customer Care, Diplomacy, Communicative, Reliability, Responsibility, Enthusiastic, Positive, Courteous

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