Retail Store Supervisor
Resume:
JESSE JAMES P. LIGTAO
RETAIL AREA SUPERVISOR
***********@*****.*** +63-995-***-****
Goal-oriented professional with broad skills in store operations, inventory management as well as customer service, and ensures the compliance based on the company’ standard procedures. A good team leader that builds and maintains effective working relationship through conducting continuous training and personal development programs.
CORE SKILLS AND KNOWLEDGE
Goal-oriented
Multitask Management
Organization and Planning
Excellent Communication
Attention to detail
Independent
Scheduling and Time Management
Interpersonal Skills
Team Player
Strong Work Ethics
Priority Setting
Relationship Building/Teamwork
Quality Focus
PROFESSIONAL EXPERIENCE
SPRUCE DESIGNER NETWORK, INC.
#32 Toribio-Chaves St., Cagayan de Oro City
Misamis Oriental 9000, Philippines
Area Sales Supervisor – February 2018 to present
Ensures 100% achievement of monthly, quarterly and annual sales targets for the region in a manner consistent with the Company's policies and objectives.
Widens area coverage by identifying and developing new potential areas for retailership, pop-up selling or mobile selling kiosk which is aligned to the established company set targets for new channel accounts.
Builds and maintains good working relations with account channels and obtains constant feedback on products and account performance through periodic business reviews with the accounts.
Provides the sales management team with high quality and insightful analysis.
Ensures customer service objectives are achieved thru obtaining of factual information and recommendations to strategic plans and reviews; preparing and completing customer care plans and customer-service standards, timely resolution and feedback of customer problems as well as completing customer service audits.
Planning, directing and delivering training and development programs including staff on boarding procedures.
Ensures proper implementation of promotions, policies and procedures to staff and customer to achieve objectives.
Secures the territory's resources using established systems and procedures with the end goal of taking charge of the channel's immediate concern, achieving sales target and satisfying the customer while maintaining profitable retail operations.
Ensure that Inventory Management procedures and policies are thoroughly applied in the territory.
Store Unit Leader – July 2015 to January 2018
Motivate the store team in achieving maximum sales potential and achieving Sales Targets
Submits sales analysis, reports and feedbacks to the Business Development Officer and to the management in general
Thorough study of Brand and Product Knowledge and communicates the same to the Store/s, Retailers and other accounts
Manages the product movement thru order, sell-through, and inventory planning and analysis
Monitors inventory controls and procedures
Manages store/s expenditures to a minimum through monitoring and approving Operational Expenditures
Coordinates with the Business Development Officer and Marketing Team for assistance in highlighting or pushing a particular product/collection/brand.
Maintains cleanliness of the store
OIC/Cashier – July 2014 to Jun 2015
Ensures that excellent service is given to the end customers to increase efficiency and profitability
Communicates to the Business Development Officer regarding store updates and other accounts updates from time-to-time
Take payment in exchange of items sold, and issue receipts and change to customers
Count money before and after shift to ensure that there’s no shortage/overage
Makes sure cash sales are deposited on the following day
Stockmaster or Warehousing/SA – October 2012 to June 2014
Order/Re-order of stocks
Does the incoming/outgoing of stocks
Checks the items received from the delivery if there are any defectives/discrepancies
Update the Inventory Management Monitoring on a daily basis
Replenishes all the displayed items in the selling area, and then checks and clean the items before displaying
Maintain cleanliness of the stockroom and selling area
Sells products to customers and greet them
Customer service
Madison Shopping Plaza, Inc (SM Department Store)
SM City – CDO, Mastersons Ave., Cagayan de Oro City
Misamis Oriental 9000, Philippines
Stock Clerk/Warehousing – November 23, 2011 to April 20, 2012
Receives and inspect all the incoming items or deliveries based on the Standard Operation Procedure.
Monitors the stocks in the selling area and stockroom on a daily basis to ensure zero variance or discrepancy.
In-charge of replenishing the empty shelves and making sure that the items is clean and has no defectives before displaying in the selling area.
In-charge of incoming and outgoing of the stocks in the system
Maintains cleanliness of the stockroom and selling area
Ensures the safety of stocks
EDUCATION AND TRAINING
Bachelor of Science in Business Administration Major in Marketing, 2010-2011 • St. Peter’s College, Balingasag, Misamis Oriental, Philippines (Undergraduate);
Highschool Graudate, 2009 • St. Peter’s College, Balingasag, Misamis Orinetal, Philippines
The Marketing Communicator: Negotiating To Win, August 29, 2018 • Cusina Higala-Function Room, CDO
Lean Six Sigma White Belt, August 27, 2018 • Deluxe Hotel, CDO
An Introduction to Strategic Planning, November 7, 2016 • SDNI Main Office, CDO
Basics of Leadership, April 8, 2016 • Chali Beach Resort, CDO
7 Habits of Highly Effective People and Customer Service/Personality Development Training, January 7, 2016 • Grand Caprice Restaurant, CDO
Sales Training, August 10-11, 2015 • Gardens of Malasag Eco-Tourism Village, CDO
AWARDS
Most Improved Award, January 7, 2020 • Mountain Pines Place, Manolo Fortich Bukidnon
Spectrum of Hope Award, January 8, 2019 • Mallberry Suites and Business Hotel, CDO
Perfect Attendance for the Whole Year of 2018, January 8, 2019 • Mallberry Suites and Business Hotel, CDO
Store Unit Leader of the Year 2017, January 9, 2018 • Grand Caprice Hotel, CDO
Above and Beyond (Excellence) Award for 2017, January 9, 2018 • Grand Caprice Hotel, CDO
Store Unit Leader of the Year 2016, February 2, 2017 • Gardens of Malasag Eco-Tourism Village, CDO
Stock Master of the Year 2014, February 3, 2015 • CDO
TECHNICAL SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint
Google Applications
Point of Sales Software: Chase Tech
Standard Sales Operations
Customer Service
Warehousing/Labor
Standing for extended periods
Inventory Management
Staff Management
LANGUAGES English and Filipino
REFERENCES
Virgelio Caballero, Jr. - Area Supervisor (Ozamis and Iligan)
Cyril Malongayon - Brand Coordinator/Audit
Mariel Shiela Gabales – Accounting Officer
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