Catalyst In: Project Management Multi-Tasking Data Quality Analysis E-commerce Leadership Customer Relationship Management

n SCHOLASTICS PORTFOLIO

Masters in Business Administration-Information System from Sikkim Manipal University, Mumbai with 69% marks in 2011

Experience Highlights

Introduce new technology product to customers

Working knowledge on CRM platform

Responded client queries over phone calls, e-mail

Research and build relationship with new clients

Generate product presentation and cost proposals

Schedule product training session to staff members

Develop MIS report

Implement weekly progress report and ensure data is correct

Developing long-term partnerships with suppliers and managing day-to -day supplier performance to ensure meeting of service, cost, delivery and quality norms.

Plan business development activities to increase company revenue

Developing long-term partnerships with suppliers & managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms

Draft business e-mail

Worked freelance data entry projects

Provide technical support to clients as per requirements

n EMPLOYMENT CHRONICLE

ESCON Elevators Pvt Ltd

Backoffice Executive Feb 2018 to Jan 2021

Provide CRM Software database support to PAN India

Training to newly joined employees and senior management about FMS software usage

User guide implementation about CRM software

Record asset inventory and tracking

AMC Renewals follow up and Quotation generation

Store Management and tracking delivery

Technicians review on complaint calls

Metrix Pvt Ltd

Customer Support Executive Jan 2016 to Feb 2018

Manages companies’ social media channels, including Facebook, Linkedin, Twitter

Respond to enquiries regarding search engine optimization, Pay per click

Assist with management of archiving all social media post and interaction.

Respond to comments and messages across all platforms in timely and positive manner.

Client interaction through customer relation management portal.

Introduce product and related services on social media platform

Maintain quality report

Contract Job:

Webtel India Pvt Ltd \ Deepraj Marine Pvt Ltd \ IPB Infoservices Pvt Ltd

Digital Marketing and business development Manager Sept.2013 to Dec.2015

Responded to client queries over phone calls, emails, and remotely.

Analyzing quality of online claim data entry and error submission

Monitor effective implementation of international business development activities.

Design plans achieve all objectives and Prepares presentations and cost proposals

Train and provide guidance to staff members and business development issues.

Submit weekly progress reports and ensure data is correct.

Administration of digital marketing services and website sales

Follows up on new leads and referrals resulting from field activity.

E-commerce service management

Microdata Marine Pvt Ltd as System Administrator Mar.2011 to Mar.2013

Date of Birth: 18/12/1984

Address: Jai Building, 2nd Floor, Near Old Post Office, Tilak Road, Old Panvel, District-Raigad-410206

Languages Known: English, Hindi and Marathi

Location Preference: Mumbai

Contact this candidate