Alize Durant

Authorizer resolution consaltant

Pleasant Hill, CA

adngpg@r.postjobfree.com

442-***-****

Willing to relocate to: Concord, CA - San Ramon, CA - Oakland, CA Authorized to work in the US for any employer

Work Experience

Authorizer

Fidelity National Home Warranty - Concord, CA

October 2018 to Present

Home warranty insurance call center, I take inbound and out bound calls daily manage home warranty claims by case management

Expert I

Uber - San Francisco, CA

December 2016 to January 2018

• Uber technologies Inc.

• My task at Uber Greenlight Center was to Onboard drivers by submitting documents including License, Registration and Insurance

• Get their Social security to run background checks

• Complete a sign up by submitting a ticket through Bliss.

• If an Uber Partner needed special reminders or notes on their account, I would create notes on Uber driver accounts. Before Partners leave they w ill have to be trained on driving for Uber. Operations Clerk

Wells Fargo - Concord, CA

October 2016 to November 2016

• Data Entry

• Change form of payments for customers

• Send out and package savings and checking account information Receptionist

Independent Living Resources - Concord, CA

August 2016 to October 2016

• My workload was to open up the office every morning. Answer multiple phone lines to set appointments

• File papers for head coordinator.

• Find housing for the homeless and disabled.

• Schedule appointments for the disable to get jobs and housing Tech Support/Call Center I

Bay Alarm Medical

December 2015 to July 2016

• Being Tech Support at Bay Alarm Medical I worked in front of a dual screen also with a headset. I will get incoming calls to my headset to troubleshoot the device we sent out.

• Filed Customer accounts in an order fashion

• Data entry

Customer Service Representative I

Bay Alarm Medical - Concord, CA

December 2015 to February 2016

Responsibilities dispatch calls to first responders, and I also take tech calls.

• Accomplishments:

Before the holidays were over, me and 3 of my coworkers finished our task a week before deadline.

• Skills Used: Customer service, Excel, Word Microsoft, Team player, Responsible Reliable, Typing, Salesforce, Tools etc.

Receiving Associate

Burlington Coat Factory - Antioch, CA

June 2015 to October 2015

• In Receiving, we would do just about warehouse work. My job was to ticket clothing, put sizes on them and also put prices on them.

• My Accomplishments during this job was that I would always finish 1st and also help other team members.

• Standing, lifting, counting, and also communicating with my team mates Sales Associate/Customer Service/Receiving Associate/Warehouse Wal-Mart - Antioch, CA

November 2013 to June 2015

• Interact with customers and to do my job to the best of my ability

• Accomplishments: I've gained great customer service. I've also learned how to answer multiple lines, and great writing skills.

•

Education

Associate's degree in Communications

Merritt College - Oakland, CA

August 2013 to February 2015

Proficent in Educational Administration

Merritt College - Oakland, CA

August 2013 to February 2015

Associates

Merritt College I Oakland - Oakland, CA

August 2013 to February 2014

Diploma

Dewey Academy I Oakland - Oakland, CA

2010 to 2013

Skills

• RECEPTIONIST (5 years)

• CUSTOMER SERVICE (10+ years)

• RETAIL SALES (6 years)

• DATA ENTRY (3 years)

• INVENTORY (5 years)

• Customer Care (8 years)

• CSR (10+ years)

• Call Center (6 years)

• Customer Support (7 years)

• Multi-line Phone Systems (6 years)

• Insurance Verification (3 years)

• Salesforce (4 years)

• Medical Scheduling

• Medical Terminology (5 years)

• Excel (6 years)

• Word document (10+ years)

• Money Management (4 years)

• Money Handling (4 years)

• Banking (5 years)

• Communications (6 years)

• Data Management (9 years)

• Technical Support (6 years)

• Office Manager Experience (1 year)

• Office Administration (7 years)

• Call Center (6 years)

• Human Resources (2 years)

• Escrow (2 years)

• Inside Sales

• EMR Systems

• Curriculum Development

• Medical Office Experience

• Recruiting

• Microsoft Outlook

• Medical Records

Assessments

Attention to Detail — Completed

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Work Style: Conscientiousness — Proficient

September 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Proficient

Call Center Customer Service — Completed

April 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Proficient

Written Communication — Completed

June 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Logic & Verbal Reasoning — Completed

September 2019

Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Completed

Numerical Reasoning Skills — Highly Proficient

October 2020

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs

Full results: Highly Proficient

Data Entry: Accuracy — Highly Proficient

October 2020

Entering data quickly and accurately

Full results: Highly Proficient

Attention to Detail — Completed

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Technical Support — Completed

October 2020

Performing software, hardware, and network operations Full results: Completed

Customer Service — Completed

October 2020

Identifying and resolving common customer issues

Full results: Completed

Working with MS Word Documents (Basic) — Completed August 2018

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: Completed

Work Style: Conscientiousness — Highly Proficient

October 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Inside Sales — Familiar

October 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Familiar

Customer focus & orientation — Proficient

March 2021

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Familiar

March 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Basic computer skills — Familiar

March 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Customer Service

• Microsoft Office

• Typing

• Tech Support

• Inventory Management

• Inventory Control

• Data Entry

Contact this candidate