James Richard Miller
(H) 919-***-**** email@example.com Cary, NC 27519
Seasoned Litigation Specialist with 23 years of litigation and negotiation experience. Proficient at establishing trust and rapport with both internal and external clients and maintaining those positive relationships. Dedicated to delivering expert representation through a thorough understanding of the law. Team player who enthusiastically supports peers, serving as a liaison and constant resource. Builds significant and productive, lasting business relationships with attorneys, law enforcement, internal and external customers, and analysis utilizing established insurance network.
QUALITIES, SKILLS, & CAREER ACHIEVEMENTS
Proficiency in Cisco Webex, Webex Teams, Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.
Independent and creative thinker with the ability to make processes more efficient.
Customer focused. Enjoys building positive, lasting relationships with clients and stakeholders.
Motivated to learn new skills.
Strong negotiation skills and experience.
Proactive thinker with strong time management skills.
Worked with an Enterprise Claims Inventory Management group to assist others in reducing case load. Reduced pending case load by 58%.
Served on the Employee performance Review Committee in 2005 and 2012. Wrote the performance review criteria for two job classes. The criteria established in 2012 is currently being used.
Negotiated settlements up to $4,000,000.00.
Litigation Specialist, State Farm Insurance Company January 1985 - December 2018
Managed a case load of 223 active litigation files.
Managed litigation files in the states of Illinois, Minnesota, Mississippi, New York, and North Carolina.
Represented State Farm in arbitration and mediation hearings.
Reviewed medical bills and records for causation.
Consulted with medical experts when appropriate. Developed professional relationships with various experts.
Remained active in the discovery process throughout the litigation process.
Applied appropriate state statutes and jury instructions for each jurisdiction.
Gained practical experience in civil litigation and alternative dispute resolution.
Researched legal authority, black letter law, and compared case facts patterns to preferential cases to determine probable outcomes.
Established and verified essential case information by interviewing clients and witnesses.
Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.
Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
Summarized and interpreted regulatory requirements, aiding the company in policy development and awareness to promote statutory compliance.
Bachelor of Science
Business/Economics, Longwood University, Farmville VA 1984
ACTIVITIES AND HONORS
Received six financial incentive awards for teamwork and extra effort between 2015 and 2018.
Member of the Longwood University Pi Kappa Phi Alumni Association.