DAVID M. SPAHR

**** ******* ***** *****

Orlando, Fl. 32829

(H) 407-***-**** (C) 321-***-****

E-Mail: adngkb@r.postjobfree.com

COMPETENCIES:

1. Leadership: Creates company image with business leaders and promotes the internal culture. Promotes, hires, and retains a talented and diverse workforce. Sets clear and obtainable objectives for employees. Delivers timely and specific feedback (both positive and negative) and is effective in delivering appropriate rewards and recognition. Sets high standards for self and others and demonstrates enthusiasm for the mission of the team. 2. Member and Customer Focus: Recognizes that members and customers (internal & external) are the driving force behind every business activity. Continuously makes an effort to exceed the expectations of members and customers.

3. Quality Orientation: Assumes responsibility for providing the highest level of quality to members and customers.

4. Innovation: The ability to see opportunities for change, to capitalize on them and implement them when appropriate for the benefit of the company.

5. Communication: The ability to communicate with clarity both orally and in writing. 6. Teamwork: Demonstrates enthusiasm for the mission of the company and inspires the same in others.

7. Results Orientation: The ability to break a complex problem down into its component parts and arrive at the appropriate solution in a timely fashion. 8. Change Mastery: Embraces change.

9. Learning Orientation: Assumes responsibility for personal and professional development. DAVID M. SPAHR

5923 Milford Haven Place

Orlando, Fl. 32829

(C) 321-***-****

E-Mail: adngkb@r.postjobfree.com

CAREER HISTORY AND ACCOMPLISHMENTS

Orlando Eye Institute Orlando, Fl. 09/19 to present Practice Administrator

Developed a business plan for the practice and made recommendations for implementation, as well as; timelines to be included. Served as the primary interface with business consultants (legal, accounting, management consultants) to the practice.

Reviewed business and insurance contracts periodically/annually and negotiated improved terms or replaced with new vendor, if needed.

Reviewed and analyzed monthly financial statements of the practice and related entities. Prepared an executive summary, along with the financial statement package, for presentation to the physicians.

Analyzed the cost/benefit ratio and feasibility thereof of special situations or opportunities for the practice.

Monitoring the billing and collection process in order to facilitate a healthy turnover of accounts receivable.

Recruitment, hiring, and dismissal of all personnel. Supervision, including preparation and monitoring of job descriptions, salary reviews, and personnel evaluations.

Developed an appropriate management infrastructure in order to improve communication and efficiency.

Developed and maintained compliance with Department of Health, as well as; OSHA guidelines and any other organization, license or measure necessary for a medical practice.

Maintained credentialing of the doctors’ licenses, hospital privileges and insurance contracts.

Ensured and maintained performance quality measures Providence Pass Celebration, Fl. 09/18 to 03/19

Director of Behavioral Health

Responsible for implementation of the behavioral component of the program, as well as: facilitate therapeutic groups and collaborate cross-functionally with senior leaders across the organization, including operational, clinical, and development executives, to be a face and leader for Providence Pass.

Defined market-level goals and performance, overseeing in-market growth, operational execution, clinical and quality outcomes, and financial success.

Oversaw profit and loss and engaged in network development, partnership / account management, clinical operations, care delivery operational excellence, community-based organization partnerships, member engagement and satisfaction, community outreach, and team management.

Increased patient base by 30%

Developed and managed provider and community-based organization networks and relationships; collaborate with health plan partners to manage and enhance their provider and community networks.

Hired, trained and developed all operational staff.

Developed online marketing strategies, including original content for social media and website, driving a 50% increase in response rates and engagement.

Developed new strategic collaborations in-market, orchestrating collaborations to drive revenue diversification, and leading implementation.

Advised Executive Directors in external planning, community service programming and clinical oversight.

Responsible for development of community needs assessment, including dissemination of results and development of programs to meet community needs. Eye Clinic & Laser Institute Merritt Island, Fl. 04/16 to 08/18 Practice Administrator

Responsible for planning, organizing, directing, supervising and controlling the management and delivery of quality patient care, services and operational activities within assigned medical practice locations. Developed a business plan that establishes corporate growth for Surgical Center, Walk-in Clinic and Eye Clinic

Worked with the management team and outside consulting firms to develop a marketing plan to dovetail the practice goals set forth in the business plan.

Recruited and developed medical staff consistent with the goals set forth in the business.

Analyzed the cost/benefit ratio and feasibility thereof of special situations or opportunities for the practice.

Instituted a cash management program to maximize return to the practice.

Monitored the billing and collection process in order to facilitate a healthy turnover of accounts receivable.

Recruitment, hiring, and dismissal of all personnel. Supervision, including preparation and monitoring job descriptions, salary reviews, and personnel evaluations.

Developed an appropriate management infrastructure in order to improve communication and efficiency.

Negotiate and develop relationships with managed care plans.

Developed and maintained quality assurance guidelines to ensure compliance with third-party payers. To facilitate development of outcomes measurement and cost effectiveness guidelines in order to enhance market position in the managed care environment. All About Kids Pediatrics Orlando, Fl. 05/13 to 04/16 Practice Administrator

Responsible for planning, organizing, directing, supervising and controlling the management and delivery of quality patient care, services and operational activities within assigned medical practice locations. Developed, implemented and evaluated annual revenue and expense budgets for assigned medical practice location. Managed the development and implementation of a comprehensive community relations program

Managed operational and business driven performance and budgetary variances.

Ensured the provision and delivery of cost-effective, high quality, accessible and efficient customer-oriented service delivery by physicians and associates of assigned practice locations.

Ensured HEDIS Quality Measures were consistently met.

Provided training assessment, ongoing training or training support for associates to ensure knowledge and skills in customer relations, service excellence, safety procedures and patient care protocols.

Increased company receipts by 4% and patient count by 14%.

Created communication strategy development through oral presentations in outreach to hospitals, community groups, schools and churches; resulting in an increased of company receipts by 4% and patient count by 14%.

Developed online marketing strategies, including original content for social media and website, driving a 60% increase in response rates and engagement. Horizon Health - UHS.Inc.

Wuesthoff Medical Center, Rockledge, Fl 08/11 to 1/13 Director of Behavioral Health

Responsible for the maintenance of the HHC/Client hospital contractual relationship(s) and the overall administration of patient care for the unit(s). Included in these responsibilities are: 1) the development and maintenance of a high-quality adult inpatient treatment program; 2) the development and implementation of a comprehensive community relations program; and 3) strategic planning, program administration, and development.

Created and managed budget through appropriate expenditures, authorized variances, attention to skill mix, and cost containment or revenue generating programs.

Increased ADC by 20% through intensive community involvement.

Developed an additional (7) bed geriatric Enhanced Care Program to broaden customer base and raise census.

Responded and facilitated community requests for education and developed educational focus in the community by collaborating with Treatment team, Nursing and Marketing.

Reduced FTE usage by cross training Mental Health Techs, A.T and Nursing staff to run effective processing, med management and activity groups.

Assess and identify health needs in the community, while regularly discussing community health issues with county officials.

Created effective procedures that were established and followed to assure good liaison relationships with referral sources around the referral, admission, treatment, and discharge process.

Reduced Emergency Screening and Assessment wait time 3 hours, by developing medical clearance and psychological evaluation protocol. Analyzed and monitored outcome measures provided by Social Services.

Assisted hospital administration in its community outreach efforts and organize community forums of mutual interest.

University Behavioral Residential Center – UHS.Inc., Orlando, Fl 04/99 to 7/11 Program Manager

Managed (5) adolescent residential programs; consisting of a Children’s Program, male Sex Offenders Program, female Sexual Trauma Program, a male and female Conduct Disorder Program and (1) acute care/ Baker Act Unit. Directed facility operations in accordance with its policies and procedures, mission, and philosophy. Led and motivated employees to provide quality care and services to residents, while maintaining a high level of customer satisfaction.

Ensure all programs meet local and state regulatory guidelines, as well as; Joint Commission standards. Collected outcome results from Social Services to ensure Behavioral Programs were providing effective treatment.

Created a prototype “comfort” room for the clients; to reduce seclusion/restraints procedures by 30 %.

Worked with managed care companies and other funding sources to determine placement.

Actively managed departmental budgets, monitored expenditures, revenues and assisted with carrying out HR functions, as needed.

Created Performance Improvement Plans and conducted disciplinary action when needed.

Trained and educated staff in de-escalation and behavior management, to improve quality outcomes.

Conducted formal marketing research and proposals for needed specialty programs.

Developed and maintained Vocational and Community Service programs and records.

Developed donation network for Holiday events and special functions. EDUCATION

New England College, Henniker, New Hampshire

MBA Health Care Management

University of Central Florida, Orlando, Florida

B.S Health Services Administration

CERTIFICATIONS AND AWARDS

Six Sigma Green Belt Employee of the quarter award winner CPR / First Aid Certified Service Excellence Certification Trauma Informed Care Certified Certified De-Escalation Trainer High and Low Ropes Certified

INTERESTS

Basketball Referee, reading, exercising, music

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