Name: Thana Omar

Phone: +966-*********

Email: adngjt@r.postjobfree.com

Career Objectives: Well networked and result oriented, now looking to obtain a challenging and competitive senior position with a reputed academic or none academic institution to improve my skills, knowledge and experience, in an exciting work environment rich with opportunity and creativity, to add value to the organization by leveraging my experience, and to add development & positive contribution to the society. QUALIFICATIONS:

o Master’s Degree in Computer Information Systems from Damascus University. 2006.

o Bachelor's Degree of Computer engineering–Software Engineering, from Al-Baath University –Syria, 2003.

o CCNA Certified Trainer: Cisco Academy 2013

o International English Language Testing System-IELTS: Score 6.5, Riyadh 2013 o Coaching Certification: Coach approach NCSKA 2017. o KPI’s Certified Expert- MILE Institute Madinah KSA-2019 o Project Management: International Business Management Institute 2019 Skills:

Academic Skills:

Scientific and creative researches.

Curriculum development

Implementing critical thinking process.

Learning and self-improvement

Presentations and workshops.

Leadership Skills:

Strategic planning and operational planning.

KPIs.

Team building and leadership.

Coaching and mentoring.

Project management.

Administration skills:

Communicating and Building productive relationships Team leadership.

Decision making

Time and people management.

Budgeting and planning.

Technical skills:

Programming: JAVA, C++, Python, SQL, PHP, ASP. DotNet. SharePoint development.

Front End Development.

LMS expert.

MIS Expert.

Business Intelligence systems.

Data analysis

CCNA Certified Trainer.

Administration of AD Servers.

EXPERIENCES:

IT Manager. Care company. Aug 2020- Aug 2021.

Drive and deliver the IT service management framework to make sure it aligns with the overall department goals and the company strategy.

Work with a variety of data sources to develop and implement data and business intelligence applications

Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics

Developing and managing business intelligence solutions

Providing reports through office applications to improve business processes

Lead continuous service improvement initiatives to enhance the service provided by the service operations team through utilizing international IT standards and best practices.

Project Management, Scoping, Requirements Analysis, complex solutions consultancy, Enterprise Solution Architectures, User Experience,

Provide consultation on available digital solutions and partners – internal and / or external.

Translate digital business requirements into digital solutions together with colleagues, stakeholders and partners

Plan the objectives, scope and procedures of the audit assignment (i.e. drafts terms of reference of the engagement).

Determine the engagement approach including statistical sampling and the use of information technology.

Manage business relationship to enable adoption of digital services, technologies, and platforms.

Advises Country IT in developing and maintaining a digitalization roadmap including all aspects of Engage, Empower and Enable.

Manage the design and development of IT service management policies, procedures, guidelines and plans to ensure that users are getting the acceptable level of IT services.

Establish and maintain IT service management controls aligned with best practices for an effective IT operation.

Provides daily management and supervision of all staff within the IT Service Delivery team.

Carries out surveys of functions including: Background information, control questionnaire, benchmarking best practice and carrying out assessment activities in assigned areas to determine the nature of operations and adequacy of the system of control to achieve audit objectives.

Identify the key control points of the system and risk exposures and draft the process map of the engagement and the control / risk matrix to structure the audit assignment.

Conduct IT General Control assessment, define and document assessment results.

Responsible for coordinating other IT audits (planning activities for audits, including coordination of data collection, set up and track action items, schedule meetings) for the responsible countries.

Perform other internal control assessments (on demand) and initiatives.

Leadership and administrative Coach for Enterprise Systems and IT services: Capacity building project. Niagara Colleges KSA Aug 2017- July 2020. DUTIES AND RESPONSIBILITIES:

Provide leadership, coaching and mentoring services to drive the process to assess, update and implement the College Improvement Plan (CIP) for all the enterprise systems and IT staff, services, and infrastructure including: administrative systems, teaching and learning systems, collaborative systems, information management systems, web, mobile and wireless systems, productivity applications, academic technologies, information security, hardware, software and network infrastructure

Advise and coach staff in leadership of all information technology functions including enterprise operations and infrastructure, client services and support, application development, quality assurance, information security assurance, networking and telecommunications, enterprise architecture, configuration and change management, and IT project management

Establish and monitor staff performance and development goals; assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments

Test, implement and document BI systems

Work with a variety of data sources to develop and implement data and business intelligence applications

Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics

Developing and managing business intelligence solutions

Providing reports through office applications to improve business processes

Collaborating with team members for the purpose of collecting data and executing the company’s mission

Analyzing business requirements and processes and recommending them to the management and executives for implementation

Creating and maintaining documentation that includes the design, requirements and user manuals for the organization

Identifying the development needs for the purpose of streamlining and improving the operations for efficiency and effectiveness

Provides leadership in recommending, developing and implementing new information technology initiatives that support campus and college-wide goals and initiatives

Advises the Senior Administration in shaping the institution’s information technology policies and planning, management, and long-range strategic efforts

Support leading the college’s transition to a state of-the-art system. Works collaboratively with faculty, staff, administrators and vendors to plan, implement and employ effective and innovative technologies to ensure support for the achievement of the College’s goals, objectives and initiatives in alignment with the College’s Strategic Plan

Develops and maintains effective, collaborative relationships with governmental agencies and private groups that facilitate current and future technology initiatives for the College

Develops College standards, policies and procedures that ensure the cost-effective delivery of academic and administrative information programs, which support the College mission and the teaching and learning initiatives of the College

Provides leadership for all activities involved with developing, testing, implementing and training for the College’s enterprise information systems including but not limited to: the learning management system, administrative system, financial aid system, business intelligence and enterprise content management system

Participates as a member on the College’s management team that works together to integrate educational, fiscal, technological, facilities and personnel planning to ensure achievement of the College’s vision and mission

Software Development Vocational Team Lead: - College of Excellence: 2015-2017:

Plan, prepare and deliver teaching sessions as required.

Responsible for assessing, recording and reporting on student development and progress, including GPS scores

Develop teaching and learning materials relevant to teaching duties and course team student groups.

Contribute to and participate in quality assurance initiatives as appropriate.

Foster employment skills and promote employability throughout the curriculum

Review and evaluate lessons/courses within area of responsibility, with a view to continuous improvement

Contribute to the course and team planning review processes / action plan and attend regular team meetings.

Courses taught: Review software and software tools- Debug and test applications, Technical documentation, programming in Java, user interfaces, reusing components, web development and web applications, information security, Databases development, data mining.

Lecturer: King Saud University: - Community Colleges-Natural and Engineering Sciences: For the academic year 2014-2015

Deliver course content to student, including lecturer, laboratory and tutorials elements

Develop resources required to facilitate student learning

Set and assess exams and continuous assessments

Develop and deliver modules in a manner consistent with academic standards

Use a wide range of learning and teaching methodologies and assessments which foster a positive and supportive learning environment for students

Work proactively in improving existing courses and programs

Contribute to the design and development of new courses and programs

Contribute to team effectiveness, leadership/management and administration.

Represent the Universities externally as appropriate

Courses taught: Communication 1, communication 2, Network administration, local computer networks, WAN and internet, Network security, planning and designing networks, networks operating,

Trainer and Team Leader: CISCO Academy: 2013-2018. (Current part-time job):

Conduct instructor-led training on multiple IT subject areas

Coordinate and administer e-learning courseware using the Cisco NetAcad platform and other e-learning tools

Develop training materials to include: student guides, quick reference guides, job aides, and instructional videos

Maintain current training materials in accord to the IT industry and the Cisco NetAcad protocols and update curriculum design to stay at the forefront of trends

Coordinate job placement training activities to include technical resumes, technical interviews and live help desk training

Ensure training effectiveness and outcomes by ensuring trainees secure global certifications

Provide any training that team members need

Manage the flow of day-to-day operations

Head of department: Princess Nora Uni.- Computer and Information College: For the academic years 2012- 2013 and 2013-2014. Head of Computer Science Dep.

Deliver course content to student, including lecturer, laboratory and tutorials elements

Develop resources required to facilitate student learning

Set and assess exams and continuous assessments

Develop and deliver modules in a manner consistent with academic standards

Use a wide range of learning and teaching methodologies and assessments which foster a positive and supportive learning environment for students

Work proactively in improving existing courses and programs

Contribute to the design and development of new courses and programs

Contribute to team effectiveness, leadership/management and administration.

Represent the Universities externally as appropriate

Courses taught: Data Structures, Advanced Algorithms, Artificial Intelligence, Cloud Infrastructure and Services, Software Engineering, Agile Software Development, Distributed Systems, Modelling and Simulation, Database Management Lecturer: Princess Nora Uni. – Preparation Year Project PYP.(Al Fiysal Academy ) For the academic years 2009-2010 & 2010-2011.

Deliver course content to student, including lecturer, laboratory and tutorials elements

Develop resources required to facilitate student learning

Set and assess exams and continuous assessments

Develop and deliver modules in a manner consistent with academic standards

Use a wide range of learning and teaching methodologies and assessments which foster a positive and supportive learning environment for students

Work proactively in improving existing courses and programs

Contribute to the design and development of new courses and programs

Contribute to team effectiveness, leadership/management and administration.

Represent the Universities externally as appropriate

Courses taught: ICDL, Operation systems, introduction to information technology, Excel, word, PowerPoint, Access, internet

Lecturer: Princess Nora Uni. – Preparation Year Project PYP.(SBC- Saudi British Center) For the academic years 2011-2012.

Deliver course content to student, including lecturer, laboratory and tutorials elements

Develop resources required to facilitate student learning

Set and assess exams and continuous assessments

Develop and deliver modules in a manner consistent with academic standards

Use a wide range of learning and teaching methodologies and assessments which foster a positive and supportive learning environment for students

Work proactively in improving existing courses and programs

Contribute to the design and development of new courses and programs

Contribute to team effectiveness, leadership/management and administration.

Represent the Universities externally as appropriate

Courses taught: ICDL, Operation systems, introduction to information technology, Excel, word, PowerPoint, Access, internet

System Administrator: (3D Systems Company): from 1/12009 – 31/12/2009.

Fully support, configure, maintain and upgrade corporate networks and servers

Install and integrate new server hardware and applications

Support and administer third-party applications

Ensure network security and connectivity

Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

Set up user accounts, permissions and passwords

Resolve problems reported by end user

Define network policies and procedures

Specify system requirements and design solutions Software Engineer: for Ministry of Interior _civil affairs Dep. In Syria 2004 - 2007.

Fully support, configure, maintain and upgrade corporate networks and servers

Install and integrate new server hardware and applications

Support and administer third-party applications

Ensure network security and connectivity

Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

Set up user accounts, permissions and passwords

Resolve problems reported by end user

Define network policies and procedures

Specify system requirements and design solutions Lecturer: Professional International Center – Syria. Teaching experience for 3 years in 2002-2004.

Trainer for the following courses:

CCNA for KSU: JAHIZ program July-Aug 2017

CCNA for Riyadh Schools IT Staff: December 2013

CCNA for KSU IT academic staff: July 2014

Developing the following projects:

Retail software for jewelry store: Developed by VB.NET language and Sql Server.

Retail software for gold store: Developed by VB.NET language and SqlServer Database.

E-commerce Website: Developed using ASP and SQL Server as database. University website: Developed using ASP, and Access as database. 3D Systems Company Website.

Management system of exams department for university: Developed by Oracle8i and Developer.

Personal Information:

Nationality: Syrian.

Marital Status: Married

VISA status: Transferable

References: Upon request.

Languages: Arabic: Native

English: fluent (reading, writing, speaking).

French: Beginner.

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