Network Specialist University
Resume:
Contact
+519******** (Mobile)
alexisramirezbermudez@gmail
.com
www.linkedin.com/in/alexis-
ramirez-bermudez-834985169
(LinkedIn)
Skill
Analysis of operative systems (5
years)
Networking administration (4 years)
Information technology (5 years)
Technical Services (6 years)
Integration of systems. (3 years)
Creation and management of VPNs.
(2 years)
Languages
Spanish (Native)
English (Professional Working)
Certifications
Install and configure the components
of a pc.
Cooperative hacking.
Network configuration and support
of printers.
Corrective and preventive
maintenance of computing teams.
Configuration of operating systems.
Routing & Switching.
Alexis Ramirez Bermudez
IT and Network Specialist
Proactive, willing to test the knowledge acquired to grow both professionally and personally. Fully committed to the company, contributing to the common goal. Ability to adapt to any work environment.
Experience
Telnetcom Peru
Information Technology Help Desk Analyst
Jun 2021 - Present
-To formulate the specifications needed for the preparation and report of preliminary studies and feasibility studies for the acquisition of hardware and software.
-Manage and monitor the entry and exit of information in the systems installed in the Entity.
-Basic Software and Hardware Management.
-Coordinate and advise the installation of complementary computer services such as: Communication in NETWORK, Electronic Mail, Internet, others. Advisor IT SAC
Information Technology Help Desk Analyst
Jan 2021 - May 2021 (5 moths)
Provide technical assistance to employees or clients:
- Understand the problem and its cause.
- Solve the problem.
- Explain the problem to the team members or the client.
- Provide technical assistance to employees or clients:
- Understand the problem and its cause.
- Solve the problem.
- Explain the problem to the team members or the client.
- Perform diagnostics of hardware and software malfunction. Page 2 of 2
-Find solutions to any failures and implement them. Support in the creation and management of projects related to TIC, providing advice, and evaluating feasibility.
Projects structures eurorack
IT Project Manager
August 2018 - January 2021 (2 years and 6
months)
- Project planning with the corresponding aspects.
- Identification of risks and failures, preventing delays and adopting relevant solutions.
- Timely communication to clients and people involved of the results obtained according to the project.
- Review, consult and analyze data on clients according to defined indicators.
- Database review and analysis according to sector information defined for each operator.
- Supplier management.
- Review and get the best market prices for equipment and manual work, to make an efficient implementation.
- Stock management of hardware acquired by the organization.
- Management and control of help desk (Help Desk) N1.
- Compliance with N2 incident requirements, always complying with the SLA’s defined by end client.
Advisor IT SAC
Support Level 2
November 2017 - august 2018 (10 months)
-Diagnosis and resolution under the procedure of technical incidents of products Diagnosis and analysis of causes of user complaints.
-Resolution of non-technical incidents during the service life cycle.
-SLA Compliant, suggested by end user.
-Digital and physical report writing.
Education
IUTIRLA
TECHNICAL, Computer/Information Technology Administration and Management · (2013 – 2016)
Instituto Universitario Politécnico Santiago Mariño Formative Cicle of medium grade, CCNA - CCNA 1 (2011 - 2012)
Contact this candidate