EXECUTIVE PROFILE

An accomplished, results-oriented professional with 20 years experience driving operational excellence, leading cross-functional teams in collaborative settings, and partnering with leadership to shape vision, lead change, and implement optimal business strategies. Strong operations, process improvement, contract negotiation and compliance, and vendor management experience within technically sophisticated and complex regulatory environments. FUNCTIONAL STRENGTHS

KEY ACHIEVEMENTS

Operations Excellence / Continuous Improvement / Lean

• Developed Labor Management System (LMS) that catalyzed a 38% increase in productivity saving $2.4mm in labor annually.

• Reduced order fulfillment cycle times by 42% while improving inventory accuracy to 99.99% and cutting safety incidents by 48%.

• Improved inbound put-away accuracy to a consistent 99.9%, with correction to 100%.

• Reduced damages as a percentage of cartons touched by 88% while also reducing re-box inventory awaiting materials by 90%.

• Streamlined quarterly inventory control process at FedEx resulting in a record setting 99.97% first pass yield, 60% downtime reduction, and a 40K annually labor savings.

• Reduced headcount and realized $600K in labor savings by removing workflow choke-points and improving throughput at FedEx.

• Set records for quality and system re-works at FedEx.

• Implemented a cook chill operation to service Cafeteria Concepts’s Senior Nutrition business segment reducing production labor costs by 65% while increasing customer satisfaction from 55% to 95%. Leadership / Change Management

• Redefined CEVA Customer Service delivery model reducing trouble ticket time-to-resolution by 93% from 8.37 to just .57 hr.s.

• Led disaster recovery effort after a tornado hit the CEVA campus, saving the customer over $27MM in potential losses.

• Completed market analysis and strategic realignment of the sales strategy with market opportunities resulting in a 16% increase in sales for an $80MM Manufacturer’s Rep.

• Led turnaround of the FedEx Global Dell Outlet (GDO) division through a reorganization of leadership and the implementation of a coaching culture, moving GDO from the laggard in employee engagement surveys to achieve the highest rank within the FedEx Supply Chain family. Set records for quality and productivity. Turnaround became a FedEx best practice case study. Financial / Cost Control

• Restored historically underperforming CEVA Yard Operation losing in excess of $1MM annually to a profitable 9.5% gross margin.

• Reduced CEVA Yard Operation's direct operating expenses by 48%.

• Redesigned Cafeteria Concepts’s frozen meal manufacturing approach employing a “just-in-time” process leading to significant increases in productivity, increased inventory turns, and a 65% reduction in production costs. Contract Management

• Recovered $1.44MM in unrealized revenue at CEVA and identified another $3.2MM in additional revenue opportunities.

• Positioned CoreCivic to realize a 17%, $22MM contract savings in the 2020 RFP season by identifying excess margins and systemic performance barriers within vendor pricing models.

• Reduced CoreCivic’s CapEx spend on kitchen construction projects by 25%.

• Identified and recovered a $4MM impairment of value related to CoreCivic vendor staffing shortages.

• Addressed vendor contract non-compliance by initiating contract deliverables audits for CoreCivic national providers. Christopher W. Cox

adngeq@r.postjobfree.com ! 615-***-**** I www.linkedin.com/in/christopher-w-cox

• Thinking Strategically

• Working Through Influence

• Building Strategic Relations

• Financial Acumen

• Talent Management & Development

• Leading Change

• Customer Facing Mindset

• Integrity, Drive, Dependability

• Resilience, Discipline

• Diversity Awareness

• Strong Communicator

• Immersive Learner

• Analytical

• Proven Innovator

• Project Management

PROFESSIONAL EXPERIENCE

General Manager; CEVA Logistics (Dell Computers); Mount Juliet, TN January 2019 - Current Provide oversight and supervision to a 5 warehouse, multi-state operation with P&L responsibilities for the Supplier Logistics Center, Dell Small Package Hub, Dell Strategic Hub, Dell Latin America Hub, Army and Fleet Post Office (APO/FPO) operations, Transportation Services, and Customer Service functions, each operating within a Foreign Trade Zone (FTZ) footprint with shipping volume in excess of 56MM cartons annually.

Consultant; Catalyst Consulting; Mount Juliet, TN March 2015 - January 2019 Provide senior leaders across a diverse range of industries with analyses and insights to identify opportunities, provoke thought, address entrenched patterns of behavior, and navigate critical business challenges. Projects include: Manufacturing Software Group: Led cross-functional effort related to the integration of a software acquisition into the existing portfolio of client solutions; Manufacturers’ Rep for Lighting and Electrical Supplies: Completed market analysis and strategic realignment of the sales strategy with stakeholder interests and market opportunities resulting in a 16% increase in sales for this $80MM enterprise; Real Estate Investment Group: Working with key partners, conceptualized, remodeled, and launched a restaurant concept helping to develop the accounting, marketing, training, purchasing, and production systems leading to a 320% increase in sales over the prior concept; Commercial Construction Company: Developed a marketing and advertising strategy to target a narrowly defined niche within a commercial construction segment leading to increased market visibility, increased revenue, and productivity gains resulting from specialization. Senior Director, Operations; Core Civic; Nashville, TN April 2017 - May 2018 Working through contracted organizational leadership, and in partnership with the Managing Dir’s., VPs of Operations, and COO, led a team of 12 Regional Managers, 392 contracted and 9K inmate personnel in support of food service and laundry programs serving 90K inmates within 78 facilities in 28 states. Accountable for ensuring contract deliverable compliance, vendor integration and optimization with policy initiatives, and organizational alignment with federal and state customer SLA requirements within a complex regulatory environment. Responsible for programs operational assets and facilities, and national vendor engagement including recruitment, RFP issuance and evaluation, negotiations, deliverable specifications, contract finalization, and performance monitoring of $125MM in vendor relationships.

Manufacturing Operations Supervisor, FedEx Supply Chain; Lebanon, TN March 2015 - April 2017 While completing a Masters degree, worked in coordination with senior leadership and various technical support groups, leading a team of 4 Leads and 65 teammates in support of the company’s reverse logistics contracts with primary responsibilities for operational outcomes related to the diagnostic analysis and remanufacturing of $424MM in Dell Computer returns. Recipient of the Bravo Zulu Excellence in Leadership Award.

Managing Partner, Cafeteria Concepts; Nashville, TN October 2006 - March 2015 Accountable for shaping a shared vision and operational model, implementing optimal business strategies, and revenue growth. Provided leadership to the accounting, finance, marketing, sales, human resource, procurement, and operations functions while driving revenue growth and client retention within the overall portfolio of catering, corporate dining accounts, and government contracts. District Manager September 2001 - October 2006

Responsible for the overall planning, direction, and control of 27 corporate dining and contract service sites including contract sales growth, productivity, leading site managers, and delivering financial projections including revenue growth, EBITA, gross margins, customer satisfaction, and employee engagement. Production Manager January 1998 - September 2001

Responsible for leading a high volume, complex dining service operation ensuring the timely, safe, and sanitary production of 3K meals daily while managing production scheduling, staffing, and controlling all unit food service resources to meet operating and financial goals, client objectives, and customer needs in a multi-unit operation. CURRENT / RECENT BOOKS

ACADEMIC ACHIEVEMENT

Liberty University, VA; Masters Degree; Middle Tennessee State University, TN; BBA Finance & Economics FedEx Leadership Training; AR, Team Trek Leadership Development; CoreCivic, TN; Master Key Executive Leadership The Speed of Trust; Covey

Lean Supply Chain Management; Myerson

Turn The Ship Around; Marquet

Leadership & Self Deception; Arbinger Inst.

Extreme Ownership; Willink

100/0 Principle; Ritter

Weekly Coaching Conversation; Souza

Good to Great; Collins

The Oz Principle; Conners

Radical Candor; Scott

It Doesn't Hurt to Ask; Gowdy

Them; Sasse

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