William W Thompson

**** ******* ***

Omaha, NE **152

PH: 402-***-****

adnge1@r.postjobfree.com

Experience:

AxosClearing 2/15/2016 to Present

IT Support Manager

Inventory Management Administrator. Develop training materials and procedures and documentation for the team.

Active Directory Administrator.

Exchange O365 Administrator.

Airwatch Workspace One for mobile email Administrator.

Encryption (bit locker)

Remedy, Service Now and Jira ticketing systems.

Confluence and Jira Administration.

Maintain/ multi-functional printers (Konica Minolta C558/308, HP, Epson ) Work with Vendors and negotiate best deals.

Remote troubleshooting and installs of OS and software.

Sonic Wall, Global Protect VPN.

SCCM Admin.

Refresh projects using sccm.

CSC /PayPal 4/20/2013 to 2/10/2016

Level 2 Support Tech.

Remedy Ticketing Software

Software and hardware installations and troubleshooting of Desktops and Laptops/ Remote Access/ VPN Support

Complete Desktop Support (3000+ users).

Active Directory Admin. Create new users

Correct OU's build/rebuild set policy and add membership groups.

Re-image laptops and Desktops/Refresh every 3 years.

Dell break-fix certified.

Refresh projects using sccm. Maintain/Fix numerous multi-functional printers (HP 4540's to 5500's.)

Telecom trace data and punch new/existing phones as necessary.

Microsoft exchange/office 365 Support.

Net-Tech Distributing, Inc. Omaha, NE

IT Manager. 6/2003 to 4/2013 Maintain server, lan /wan, upgrades, software and hardware installations update AV and Spam blocking software and Active Server Directory.

created all multimedia functions such as Flyers, Brochures, Line Cards, Creation and optimization of all web graphics and videos.

Executed daily operations of server backups all desktop computer maintenance.

Develop training materials and procedures, and trained users in the proper use of hardware and software.

Set up equipment for employee use printers desktops, laptops mobile etc, performing and ensuring proper installation of cable, operating systems and appropriate software.

Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications of printers and copiers.

Answered users' inquiries regarding computer software and hardware operation to resolve problems.

Respond to written and telephone requests for E-commerce customers and product support.

Gold Circle Entertainment. Omaha, NE/Santa Monica, CA

Distribution Manager 10-2000 to 9-2003

In charge of all shipping and receiving duties

Ordered all supplies as needed.

Kept accurate record of all inventories monthly.

Set up all logistic carriers as needed.

Maintained all office equipment.

In charge of all monthly reports to the corporate offices.

Oversaw daily operations of all promotional mailings.

.

Ameristar Casino Council Bluffs, IA

Gaming Casino Supervisor 1-1996 to 8-2000

Supervision of numerous dealers and games through-out the casino.

Made approximate performance evaluations as directed.

Complete customer service satisfaction.

Attended all required schools and training's for casino gaming procedures.

Instructed classes offered by Casino for new dealers (Taught all fundamentals and procedures of table games. Specializing in Craps).

Education:

Dell Certified 5/2013

Quick Cert CompTIA courses 9/2012

VTC Online

Dreamweaver 8

HTML/XHTML

HTML 4 And 5 With CSS

PHP Fundamentals

Joomla CMS 2003-2010

Lynda.com Online

Dreamweaver CS3/4

Photoshop 7, CS3/4

Adobe 8 Professional 2004-2010

Manager Essential Training.

US Naval Electrical New London CT

Proficient in the following programs: Dreamweaver cs3 and cs4, Photoshop 7, cs3 and 4, In-design cs3/4,Joomla, php, html,xhtml css, MS Office 2003-2013, Windows OS XP-Win10, Red Hat Apache Linux servers, MS server 2000/2003/2008, Networking, printers, remote access, Remedy Ticketing System, Go to Assist, Active Directory. Microsoft Office O365 Exchange Admin.2013-19.

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