Program Specialist

Melissa Gagnon

***************@*****.***

Phone Number: 802-***-****

To Whom it may concern,

For the last 9 years my husband and I have lived just outside of St Johnsbury in Waterford. At the time we had 2 sons and knew we wanted more children so we decided while I was starting my newest career at NVRH, we would also start our journey to becoming foster parents. Along these past 8 years as foster parents we have met many parents and children who have been drug addicts, homeless, abused, abusers, alcoholics, have mental health disabilities and much more. We have learned SOOOO much. We have since adopted a little girl and will adopt the last piece of our puzzle later this year. (Another young lady)

I feel with my knowledge and background not only with employment, but as a foster parent, that I would be a great addition to your team. I know I have what it takes to remain calm when things are chaotic and to be attentive because details are key. I would work very hard with you and your team to make sure that every detail was accounted for with this position as well.

I want to thank you for taking the time to consider me for the Benefits Programs Specialists position(s). Have a great day.

-Melissa

Office

Willing to take on additional responsibilities and challenges

Works effectively as a team member

Strong Computer literacy

Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

Possesses effective planning, organizational, communication, presentation and interpersonal skills

Self-motivated individual who works well with others or independently

Medical payments and records background

Has worked confidentially with Patients, Law firms, Detectives, Police officers and Health Care Providers regarding communication on accounts, record keeping and personal documentation of incidents that have occurred.

Work Experience

Northeastern Vermont Regional Hospital

Access, HIM & Patient Accounts

August 2014- Present

From August 2014 to July of 2015 Access Specialist

~Registered patient accounts for hospital and clinical services.

~Answered the Hospital phone and directed calls accordingly

~Admitted patients into the system for care in the E.D. as well as to the floor

~Attend to Patients who come in to the emergency department and need to be seen by a provider by pulling up all information and sharing it with the physician on duty.

From July 2015 to March 2019 Health Information Management

~Answered phones and fielded all phone calls accordingly

~Sent out requests for patient records from patients, other doctors as well as legal requests from any law firm, detective or police department

~Completed legal birth certificates for the state

~Scanned all hospital records into the data base

~Set up all patient portals and field patient questions for the portal

~Run and educate all practices about the portals effectiveness for them and patients

~Teach patients in cardiac rehab about the portal usage and benefits

~Assisted in the managerial duties by speaking aiding physicians and coders with the inpatient, surgical and EKG charts

~Assisted in charge entry for coders during their busy periods

From March 2019 to Present Patient Accounts Specialist II

~Answer all legal calls for requests for bills and send them out

~Log in to all Insurance payers daily to retrieve money owed to the hospital and all practices

~Apply all electronic funds and manually entered funds to each patients account for finance to post each day.

~Daily work on Medicare bad debt and financial assistance for takeback; at the end of each fiscal year.

~Ensure the hospital bank statement is in correct accounting and that all patient payments have been applied and accounted for.

~Work daily with each biller (Medicaid, Medicare etc) to ensure that payments were properly offset or applied to each patients account per the individual insurers regulations.

Life Insurance Agent

Self Employed Waterford, VT

January 2013-June 2015

Interview and take their calls to provide customer service and obtain information on claims

Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers

Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies

Collect initial premiums and issue receipts

Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards

Getting Information

Communicating with Persons Outside Organization

Organizing, Planning, and Prioritizing Work

Evaluating Information to Determine Compliance with Standards

Documenting/Recording Information

Experience with: 10-key calculators

Administrative Assistant

CED; Twinstate Electric Supply St Johnsbury, VT

January 2008-2017

Use computers for various applications, such as database management or word processing

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Create, maintain, and enter information into databases

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs

Locate and attach appropriate files to incoming correspondence requiring replies

Interacting With Computers

Performing Administrative Activities

Documenting/Recording Information

Processing Information

Analyzing Data or Information

Experience with: Calculators, Data warehouse software, Database software, Desktop computers, Fax machines, Laptop computers, Microsoft Word, Mobile phones, Multi-line telephone systems, Photocopiers

Owner/ Operator Childcare

Highland Kids Corner Derby Line, VT

August 2006-December 2012

Communicate with children’s parents or guardians about daily activities, behaviors, and related issues

Keep records on individual children, including daily observations and information about activities, meals served, and medications administered

Perform general personnel functions, such as supervision, training, and scheduling

Create developmentally appropriate lesson plans

Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls

Communicating with Supervisors, Peers, or Subordinates

Getting Information

Documenting/Recording Information

Evaluating Information to Determine Compliance with Standards

Performing Administrative Activities

Experience with: Desktop computers, Educational software, Laptop computers, Microsoft Word, Mobile telephones, Personal computers, Photocopying equipment, Web browser software

Customer Service Personnel/ Receptionist

Blue Flame Gas Newport, VT

February 2005-August 2006

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Determine charges for services requested, collect deposits or payments, or arrange for billing

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Making Decisions and Solving Problems

Organizing, Planning, and Prioritizing Work

Performing for or Working Directly with the Public

Performing Administrative Activities

Evaluating Information to Determine Compliance with Standards

Experience with: Cash registers, Customer account management software, Customer service and support software, Desktop computers, Email software, Microsoft Internet Explorer, Microsoft Office software, Microsoft Word, Multi-line telephone systems, Scanners, Wireless telephone headsets

Education

Other Professional Degree, Life Insurance

Pre license Waterford, VT

January 2013-June 2013

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage

Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms

Explain features, advantages and disadvantages of various policies to promote sale of insurance plans

Calculate premiums and establish payment method

Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts

Getting Information

Updating and Using Relevant Knowledge

Evaluating Information to Determine Compliance with Standards

Documenting/Recording Information

Analyzing Data or Information

Licenses & Certifications

Vermont Life Insurance Agent License

Licensed to sell Life Insurance in Vermont.

Contact this candidate