CURRICULUM VITAE

PANKAJ GUPTA

965******* / 885*******

adng6x@r.postjobfree.com,

F-3/481, Gali no.5, Near Neem Chowk,

Sangam Vihar, New Delhi -110080

Professional Synopsis

Tech Mahindra part of Business Processing Services since September 2019 to July 2020 and Dec 20 to Feb 21

(Noida)

Samprabha Enterprises Pvt Ltd as Account, Admin cum Marketing work since October 2017 to Aug 2019 (New Delhi)

Stitch Technologies India Pvt. Ltd. as an Account assistant cum admin Assistant - Feb’2010 to Oct’13 (New Delhi) Career Highlights:

Tech Mahindra September 2019

Roles & Responsibilities:

As Customer Service Executive (GSTIN)

Handling incoming call of taxpayer

Answer calls regarding portal related

As Customer Service Executive (Flipkart)

Handling incoming call of customer

Resolved query for products delivery and refunds

As a Customer Service Executive (OYO) (Incomig calls and emails) Received incoming call from guest

Emailing to guest and internal dept

Resolving the query regarding booking, services at hotel, refund & check in at hotel Answer B2B call, business partner like Myntra and goibibo etc Handling calls of Nepal region

Samprabha Enterprises Private Limited: October’2017 - Aug’2019 Roles & Responsibilities:

• Preparing and Posting Sales, Purchase invoice, journal cash and bank voucher daily basis in Tally software

• Preparing salary sheet monthly

• Prepare letter for outstanding of debtor and correspondence to them, and keep track

• Assisting the Chartered Accountant in Balance Sheet preparation and calculating & Preparing GST taxation

• Prepared Bank reconciliation statement as pre requirement or monthly basis

• Preparing cheques and visit banks

• Sharing quotations to customer, Emailing products list and company profile

• Handlin social media of the company

• Filing and other miscellaneous work

Stitch Technologies India Private Limited: Feb’10– Oct’13 Roles & Responsibilities:

Main work profile

• Prepared voucher for cash, bank, sales and purchase and petty journal, and posted into tally

• Prepare salary sheet and maintain in tally

• Posted salary and wages into tally

• Prepare excel sheet for service tax and vat, and maintain their file monthly basis Tally work

• Preparing invoice daily basis, posted sales retail and tax invoice into tally software

• Corresponding sundry debtor outstanding balance weekly basis

• Preparing sales graph and on excel, reported to head office monthly basis Administrative work

• Coordinated with the store, marketing and engineer depts

• hotel and train ticket for local and international staff

• Preparing sales and profit report and chart and send to head office

• Answer calls of head office Singapore from head office

• Coordinate with vendor, keep record of machinery like ac and other

• Drafting email and letter

• Transferring incoming calls of client and customer to respective dept

• Keep monthly record of email

Miscellaneous work

• Follow up sundry debtors for C forms weekly basis

• Booked hotel and ticket for Singapore staff

• And coordinate to the other dept engineers and stores

• Answered incoming call of customers and others, and transferred to respective dept. Technical skill

• Tally 3.6, 4.5, 6.3, 7.2, 8.1, 9 ERP Tally 9.o

• Application & Tools: Ms office

• Accountant course: From ICA (Institute of Computer accountant) Academics Class Year of Completion Board

Company Secretary EXECUTIVE ICSI

Master in commerce 2014 IGNOU

Bachelor in commerce 2009 DU

12th standard 2005 CBSE

10th standard 2003 CBSE

Extracurricular Activities

o Participate Geographic competition in 10th class o Participated 100-meter race and Winner at Badminton at ICA o Participated in various Culture activities at school o Social work with the Bal Panchayat

o Voulteered in Live Jam and church

o Volunteered in AAP in various election

o NCC students in school

Personal Dossier

Language Known : English, Hindi

Hobbies : Reading, learning new things, listening to Political Commentaries, Gardening Father’s name : Shri. Krishan Gupta

Nationality : Indian

Blood group : A+

Marital Status : Single

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