Profile Summary

Operations Specialist with over *2 years of experience in managing Operations in various Sectors such as Airport, Transport, Retail, E-Commerce & F&B (Cloud Kitchen) along with Business Expansion Activities

Expertise in handling Operations, Security, Safety, Customer Service, Revenue Generation inclusive of visual merchandising & quality service and managing departments as well as medical/Fire Emergencies.

Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the quality of the product and the service norms

Expertise in Team Management & Retention with strong attention to details combined with ability to take Initiatives, Strategic Planning & Execution of multiple projects and activities simultaneously

Gained exposure in planning, budgeting, work allocation and facilitating to the requisitions

Core Competencies

Knowledge Purview

Product & Brand Management

Negotiation, Liaison & Vendor Management

Budgeting, Profit-Loss, Revenue Analysis and Planning

Forecasting Sales and relative demand & Supply

Quality Control and Inventory, Resource Management

Sales & Marketing- Revenue Generation Management

Health &Safety Compliance and Rules & Regulatory Agencies

Passenger Service Facilities and ACI & ASQ Standards

Legislations, Regulations and Best Practices

Customs, CISF, Immigration and Other Regulatory Agencies within Airport Environment

Academic Details

MBA in Aviation from Avalon Aviation Academy, Karnataka University in 2011

B.Com. (Computers) from RRD Degree College, Osmania University, Hyderabad in 2008

Aviation, Hospitality and Travel Management from Frankfinn Institute of Air Hostess Training in 2007

Certifications

Currently pursuing Six Sigma (Yellow Belt) Specialisation from Univeristy System Of Georgia (A specialisation course on Corsera)

Awarded Level 5 BTEC I, Higher National Certificate from EDEXCEL University, UK in 2007

Trainings

ANNEX 9 Training - 2014

First Aid Training at GHIAL in 2014

Fire Warden Training at GHIAL in 2013

Fire Prevention and Safety GMR Hyderabad Airport in 2013

Health and Safety in the Workplace GMR Hyderabad Airport in 2013

GMR Values and Believes GMR Hyderabad Airport in 2012

Making Team Work Effective in 2014

Effective Relations with Business Partner in 2014

Initial Dangerous Goods Regulations Training for Passenger Handling Staff in 2010

Security Awareness Training in 2009

Dangerous Goods Regulation Training for Passenger Handling Staff in 2008

Skill Set

Career Timeline

Organizational Experience

Mar2021 - Present

Mapmygenome, Hyderabad as Operations Manager

Role :

Manage the day-to-day operations of the Mapmygenome Hyderabad Airport Lab.

Process improvements to enhance traveller’s experience including a reduction in waiting time/ turnaround time at all stages of the testing process

Ensure appropriate handling of all customer complaints and escalations, coordinate with the clinical team to offer solutions to the issues

Oversee adherence to the SOP mandated by the Laboratory Information Management System (LIMS) and other statutory guidelines

Monitor the billing process and ensure accurate reporting of the daily sales to the HQ.

Ensure effective implementation of marketing and up selling/cross-selling campaign at the site

Coordinate with HQ to ensure adequate manning of staff onsite including accounting for leaves, holidays, special situations, emergencies, etc.

Co-ordinate secured and safe movement of samples and consumables between the site and HQ.

Vigilance in different counters at Airport, surprise checks of transactions.

Jan‘19 - Aug'2020

Innerchef Pvt Ltd, Hyderabad as Operations Head

Role:

Responsible for the business functioning & performance, as well as maintaining high standards of flaw less service and Quality.

Improved Business and Streamlined Operations in a span of 6 months and hence, promoted as Operations Head for Hyderabad.

Ensure efficient and profitable Operations.

Vigilance at different branches warehouse, monitoring CCTV.

Setting up the warehouse, monitoring the inventories on daily basis

Track day to day operations movements, ensure proper Safety measure are taken

Analyzing and planning at service levels of Operations.

Create strategies for effective Management& Revenue Generation plans in consultation with Managing Director and CEO.

Assist Top management in understanding new market trends, competitors and analyze its impact on business operations & Sales.

Monitor employee performance and conduct inspections to ensure regulations are obeyed as per company standards.

Ensure the Monthly Sales & Revenue Targets are achieved

Handling Vendor Management & Liaison with Govt Bodies (License & Certification)

Worked on improving Brand and the relative Product performance on various online platforms. (Ratings, Seasonal offers, Reviews).

Legal procedures to close the rental agreements and sale of all equipment’s according to the management expectations.

Highlights:

Excellent track record of:

oConsistently maintaining Customer Satisfaction Index of 80% across markets, by providing recommendations for service improvement and by establishing & implementing best practices

oIncreasing client base by 25% in each quarter

oIncreased Revenue by 152% from Jan’19 to Oct’19

oUpon the successful achievement in Revenue, launched 2 new branches as well as new products based on the market demands and identification of the competitors in the industry.

Mar‘18 - Jul’18

Khazana Group, Hyderabad as Operations Manager

Role:

Led operations for two showrooms; customer centric operations & ensured customer satisfaction by achieving service quality norms

Developed relationships with key decision-makers in target organizations for business development

Managed day-to-day store activities in accordance with overall company policy

Planned /monitored warehouse and Security operations of receipt, storage, return of unsold stock and inventory control

Prepared plans to improve the commercial performance of the store by increasing its turnover and maximising profitability

Monitored Dispatch department and return Pick-up from client location for service

Strategized & planned physical layout of warehouse/stores for storage of materials & consumables

Administered operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the sales plans

Mentored, trained & led field functionaries to ensure operational efficiency

Created & sustained a dynamic environment that fosters development opportunities and motivates high performance amongst team members

Streamlined process of operations, Dispatch Team and customer service

Executed building project completion and managed new site with the Project Team

Receive high end Furniture via International vendor consignments worth above 1 Cr

Inspection of the received products from vendors

Setting up the warehouse, monitoring the inventories on daily basis

Track day to day operations movements, ensure proper Safety measure are taken

Feb’17 - May’17

Madanapalle Retail Pvt. Ltd., Hyderabad as Operations Manager - Sunday Mattress (Product)

Role:

Forefronted Bangalore & Hyderabad operations & warehouse management

Assigned and allocated orders for the next day schedule

Setting up the warehouse, monitoring the inventories on daily basis

Track day to day operations movements, ensure proper Safety measures are taken

Filing for required Licences from Govt. Regulatory Bodies.

Engaged in route planning, briefing team on deliveries and return pickups

Liaised with Finance & Sales Team on payment received from customers

Updated stock and coordinated with Manufacturing Unit to get stock on a regular basis

Installed safety equipment and monitored CCTV at warehouse

May’15 – Jan’17

Meru Cabs Pvt. Ltd., Hyderabadas Assistant Manager - Airport Operations

Role:

Spear-headed operations at Airport

Contributed in setting sales targets for the team and conducting training sessions for the implementation of sales team action plan

Coordinated with Chauffeurs to know the problems and resolve the same

Followed up with GMR airport official and CISF for smooth operation

Maintained data on a daily basis to identify the trips on hourly basis and expected load & expected trips based on flights arrivals and weekdays

Monitoring complete inventory of vehicle equipment received from Automobile vendors.

Highlights:

Honoured with acknowledgements from Passengers & Higher Management for managing medical emergencies and other emergencies smoothly

Measured customer satisfaction using methods such as GMR KIOSK and MERU company call center, recommended follow-up by call center team to extract data and compile to ensure the issues are resolved and maintain MIS and Customer satisfaction Graph

Successfully implemented Chauffeur business support and Installation of dedicated Meru counter at Arrivals for Passengers as part ofoperational plans, thereby leading to an increase in efficiency of chauffeur services and increase in no. of tripsover a period of 2years

Conferred for Manager Position and handled Corporate Bookings & finalised the package quotes for corporate companies

Previous Experience

Sep’11 – May’15

GMR Rajiv Gandhi International Airport, Hyderabad as Coordinator - Terminal Operations (TOPS)

Role:

Supervised Terminal Operations and monitored the flight movements

Coordinated first response capability, terminal evacuations and airport emergency planning to manage incidents- prevent risk to life and damage to assets.

Adhered to strict vigilance over suspicious movement of individual or group whose presence is unwarranted with a criminal intention of theft/ committing theft or criminal damage to the airport

Investigation of Incident and raising First incident report for the management.

Maintainedcustomer service capability (customer relations, VIP Management) &ensuredoptimum utilization of Terminal Resources

Performed operational and business deals with customer focus (Facility management, Ground-handling, Security, Safety)

Monitoredand Maintained serviceability, Ambience of Terminal Equipment like FID’s, Conveyor Belts, Lights, Aerobridges, Kitchens inspections, Elevators, Emergency exits, Fire extinguisher, check on Assembly points

Highlights:

Received awards of appreciation from Passengers and the Management for handling medical, fire and technical emergencies smoothly.

Contributed in approving work permits to Business Development Dept. For renovation or Technical work in Terminal and brief workers on Safety.

Framed and instructed daily report with graph of passenger loads with the Dept. of AOCC, CISF, Security, Immigration and Customs

Trained and assigned as First Aid officer (Red cross association) and as First Step Fire & Rescue Officer byARFF (AIRPORT RESCUE FIRE FIGHTING)

Conferred with Award from CEO for Handling and Controlling Money Laundering in the premises of GMR

Apr’11 – Sep’11

GVK Airport, Mumbai as Operation Executive - Corporate Aviation Terminal

Role:

Supervised Operation Control Centre

Handled VVIP, VIP, Foreign Delegates and Celebrities movements.

Ensured Security and Vigilance team on the movement for smooth flow at Terminal.

Trained to handle Fire Emergency, trained First Aid officer.

Trained to handle bomb threat calls, investigating any incident at Terminal.

Instrumental in tracking landing, parking and GH payments with finance department.

Coordinated with Private Charter Operator to monitor Aircraft Arrivals and Departures along with Allocation of Aircraft Ground Resources

Maintained MET report folder for flight departures

Responsible for Terminal Emergency Evacuation Planning

Highlights:

Ensuring best Hospitality, Security and Safety services are provided to VVIPs as per SOPs

Collaborated with ATC for scheduling slots & updated operational changes

Jul’08 – Apr’11

Kingfisher Airlines, Hyderabad as Guest Service Officer - Commercial Department

Role:

Extended high quality service to the Guests at designated areas of Check-in, Boarding Gates, Transfer Desk, Ticketing, Ramp and Arrivals

Assuredsafety& security policies were strictly adhered as per the DGCA & Kingfisher Management Guidelines

Ensuredreduced flight ground time and on-time flights departures

Monitored VVIP’s such as Politicians, Celebrities and Corporate Delegates

Highlights:

Delivered training to handle delayed and cancelled flights, manage irate passenger groups and arrange facilitations

Conferred with awards of appreciation from Passengers & CEO for handling passengers of delayed and cancelled flights

Nov’06 – Dec’07

Hard Kal International BPO Services, Hyderabad as Senior Sales Associate

Role:

Monitored team performance and setting up targets for them

Attended irate client calls and solving their queries

Steered in marketing the campaign of Insurance Websiteto US based Doctors through Out Bound Calling

Managed overall client management activities

Assessed quality of all calls handled based on call type & customer profile

Highlights:

Achieved targets assigned as per the managementstandards

Credit of being promoted as a Team Leader.

Entrepreneurial Experience

May’17 - Mar’18

Asif Café, Gachibowli as Business Management Leader & Operations Manager

Role:

Led Front/Back House Restaurant Operations and Ensure the integrity of restaurant operations through excellence in customer relations

Reviewed stock levels and order supplies according to the requirement Set Budgets and analyse restaurant expenses

Handled weekly vendor accounts, business expenses and supply orders Compile and maintain daily cash records, bank deposits and bookkeeping

Managed weekly vendor accounts, business expenses and supply orders

Extracurricular Activities

Acted as the member of Fun Committee managing all the events regularly across GE Capital

Delivered guest lecturers & training for the new joiners in this industry

Took part in Corporate Cricket Tournaments asCaptain in GMR Group for playing in GPL (GMR Cricket League), RRD Degree College & GE Capital

Personal Details

Date of Birth: 30th July 1986

Nationality: Indian

Languages Known: English, Hindi and Telugu

Address:H. No. B- 296/P, Bandlaguda, Near P&T Colony Water Tanks, Suncity, Hyderabad, Telangana

Mohammed Sadeq

SENIOR MANAGEMENT PROFESSIONAL

Targeting senior level managerial assignments in Operations Management with a growth oriented organisation.

adng41@r.postjobfree.com+91 7032920603

Operations Management

Customer & Vendor Management

Inventory & Warehousing

Revenue Generation

Airport Operations

Fire & Safety Management

Security Management

Team Building & Leadership

Training

Trainer

Motivator

Communicator

Collaborator

2011-2015

GMR Rajiv Gandhi International Airport as Coordinator - Terminal Operations

2008-2011

Kingfisher Airlines as Guest Service Officer- Commercial Department

2006 – 2007

Hard KAL International BPO Services as Senior Sales Associate

2017-2018

Asif Café as Business Management Leader & Operations Manager

2011-2011

GVK Airport as Operation Executive - Corporate Aviation Terminal

2015-2017

Meru Cabs Pvt. Ltd. as Assistant Manager

2018-2018

Khazana Group as Operations Manager

2019-Present

Innerchef Pvt Ltd as Operations Head

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