Mariana S. Youssef

** **** ***** *****

Mason, MI 48854

517-***-****

Email: adng1i@r.postjobfree.com

Objective

To provide administrative and/or billing support in a dynamic work environment; be a team player, and contribute to the success of organizational operations.

Summary of Qualifications

Self-starter; energetic and resourceful; can be counted on to get the job done

Adept in achieving organizational goals through effective multi-tasking and time management

Skilled in data entry and Microsoft Office applications (Word, Excel, Outlook and PowerPoint)

Excellent communication and interpersonal skills

Professional Experience

Dart Container

October 2015 till Present

Customer Claim Representatives Supervisor

Supervise, train and support the Customer Claims Representatives to ensure that rebates are processed accurately and in a timely fashion

Monitor rebate logs daily

Assist Customer Claims Representatives with problems related to rebates and workload

Maintain "CPA Billbacks" notes box

Provide coverage for staff during absences

Analyze workload among staff to keep a balance for each position

Process rebate claims

Other duties as assigned

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

Supervise and direct the work of others

Responsible for employee development, discipline, performance appraisals, administration of policies and assignment of breaks, lunches, and other relief periods

Make overtime, hiring, firing, and pay adjustment recommendations

Dart Container

March 2015- October 2015

Customer Claim Processor

Provide high quality customer service by responding to inquiries relating to contract pricing rebates and promotional trade claims

Process customer contract claims, end user claims, and rebate adjustments using appropriate software

Identify, research, resolve, and communicate issues related to assigned claims

Maintain Dart Competitive Price Agreement (CPA) rebate log

Assist with various requests (e.g., product purchase analysis, contract price sales history, etc.)

Fixing orders / invoices in I-trade for Sysco, BEN E. KEITH and PFG/CDC

Data entry all Darts and Solo products in 1World Sync & Publish McLane, Shamrock and GFS items in the system.

Enter Prices for McLane in in 1World Sync when requested.

Worked on Sysco EDI duplicate claims sorting.

Worked on Merges /unmerges for some customers.

Worked on ReD worksheets to submit it to the Credit Dept.

Working on CP promotions claims.

Uploading Agreement promotion in SAP system.

Working on major account - Sysco CPA claims.

Dart Container

February 2015- March 2015

Word Processor / Typist

Type distribute correspondence, quotes and various forms using MS Word or Excel and deliver to the appropriate person.

Type Distribution Cover Memos to Sales Representatives using MS Word and distribute via email.

Maintain Sales email inbox by sorting, distributing, and responding to emails as instructed.

Update various listing using InDesign, Access and Lotus Notes.

Process new Sales Representatives hiring manual requests.

Order shipping supplies and send packages to customers or Sales Representatives and ensure appropriate items are delivered to the pickup.

Maintain orderly and stocked literature racks.

Copy and distribute Return Authorizations forms.

Maintain Floor Stock Database.

Macys November 2014 – 27 January 2015

Seasonal Associate and recovery

Greet customers within 30 seconds and begin the process of delivering an outstanding Macy's shopping experience.

Maintain a positive professional attitude reflecting Macy's commitment to our customer.

Promptly and professionally answer all telephone inquiries.

Through the use of vendor and store product knowledge tools, become familiar with merchandise and share this information with our customers.

Close every sale with the offer to place it on a Macy's account, and offer to open an account if the customer does not have one.

Be familiar with all markdowns, special promotions, clearance and advertised merchandise.

Know and use all Macy's systems and procedures to enhance selling efficiencies and complete non-selling duties

Assist in maintaining merchandise presentation standards; in particular a clean, neat, and easy to shop environment.

Be familiar with merchandise in back stock, and continuously replenish the selling floor as needed.

DHL Egypt Express, Cairo January 1992 – August 2013

Performance and Program Specialist Nov 2004 - Aug 2013

Managed the regional deployment of administrative, accounting and billing programs and systems.

Monitored maintenance of IT systems/applications & provided deployment support for new applications.

Supported service improvement plans and ensured the achievement of organization’s yearly targets.

Provided input for the development of services, applications, and projects in collaboration with colleagues in 89 countries.

Made training recommendations to address challenges and sustain quality customer service.

Managed the ISO & Global Standard Operation Procedures (GSOP) transportation harmonization quality programs.

Application Support Analyst Jul 1996 - Nov2004

Provided on-going support of DHL applications running in Egypt, Sudan, Libya and Cyprus.

Designed, developed and delivered trainings in the implementation of new DHL applications.

Provided capacity building and technical assistance to ensure the 4 countries sustained their billing programs; monitored and audited post implementation of the programs.

Provided feedback for enhancements to proprietary applications.

Participated in System Testing/User Acceptance Testing of new software applications and versions and ensured the policies and procedures are followed.

Express Freight System (EFS) & Off-net Coordinator Jan 1995 - Jun1996

Coordinated all aspects of outbound freight shipments.

Reported daily on the status of all inbound EFS and outbound off-net shipments.

Maintained contact with consignee/customers until shipment delivery is completed.

Prepared shipment invoices, assisted finance department in coordinating required documentation.

Completed required administrative activities: data entry, filing, correspondence, payroll, etc.

Tailored the ISO 9002 manual for the department according to Global Standard.

Front Line Customer Service Agent Jan1992 - Dec1994

Answered all incoming customer calls within a pre-set standard & in a professional manner.

Established each caller’s identity & access; entered details in the database.

Recorded customer bookings for all DHL services & completed required data entry.

Recorded messages & enquiries from customers for other departments (sales, finance, operation, manager) in the database for further action.

Education

B.A. Accounting, Cairo University, Egypt

General Secretarial Certificate, American University – Cairo, Egypt

References Available Upon Request

Contact this candidate