Relations Representative Executive Vice
Resume:
Alison Theriot
Tylertown, MS 39667
Summary
I am experienced working in the Credit union industry for over 20+ years.
Skilled in Management, Marketing, Coaching, Training, Operations and Strategic Planning.
Detail oriented. Well-spoken. Strong follow up.
Experience
Account Manager - Assist CFO - Logistics - Collections
M&C Uniforms, Inc.
Apr 2012 – Present (8 yrs 10 mos.)
Process and manage purchase orders. Accounts receivable.
Process and schedule international container shipments.
Ship and track domestic and international orders.
Assist CFO with corporate accounts.
Backup and crossed trained on multiple accounts.
Logistics.
Employee training.
Policy and manual writing.
Research client discrepancies.
Investigate and collect short payments.
Branch Operations Manager
Coral Community Federal Credit Union
May 2005 – Oct 2011 (6 yrs 6 mos.)
05/2005 – October 2011 Coral Community Federal Credit Union (aka MHCFU) – Fort Lauderdale, FL
Branch Operations Manager
Daily Branch Operations Hiring, Managing, Train and Coaching staff
Write policies and procedure on all functions
Assist Members/Customers with account data via phone, email and face to face
Research and resolves account issues
Resolve and repair minor PC issues
Scan Daily work for back up
Pay Credit Union monthly bills
Audit and balance cash drawers, cash machine and vaults
Order and prepare all cash shipments
Quality control on all new accounts and products
Reconcile Credit Union accounts, ATM and MasterCard
Accounting Operations, back up BSA, OFAC, AML and Executive Vice President back up
Open New accounts, process loan applications and close loans
Daily process of rejected EFT and Check items
ACH Apex Operations
Approve and update all electronic BillPay items
Remote work from home as needed
Create promotional artwork for internal office marketing
Member Relations Representative
Sun Credit Union
May 2002 – May 2005 (3 yrs 1 mo.)
Open and close Accounts Process daily certificates
Cross sell Credit Union services
Order and maintain ATM and Visa debit cards
Operate teller cash drawer Answer and resolve member inquiries
Process check orders
Prepare City of Hollywood payroll and direct deposit
Set up new Bill Pay membership
Train new and current employees on new procedures
Business Partner/ Operations
Southern Card Distributors
Jan 1996 – Dec 2001 (6 yrs)
Purchase and sell merchandise
Oversee 10 employees
Responsible for Account Payable, Accounts Receivable, Payroll Balance commission reports Collection on past due accounts
Senior Service Representative
Med Health FCU (aka) Coral Community FCU
Jun 1988 – Jun 1996 (8 yrs 1 mo.)
Manage satellite facility·
Disburse negotiable loans
Maintain member master file
Disseminate all new account membership packages
Answer member inquiries regarding savings, loans, payment history, payroll deduction, membership, loan qualifications, and individual retirement accounts
Prepare and balance teller reports as needed
Process daily overdrafts, rollover daily IRA and share CD's
Responsible for balancing four major hospital payroll deduction reports
Knowledge of balancing ACH Process and close loans
Operate on-line Real Time data terminals to retrieve all reports for management
Education
CUNA Classes Florida
Extended Management and employment resolution., Management Essentials
2003 – 2004
Broward College - Open Courses
Skills
Management, Accounts Payable, Accounts Receivable, Accounting, Customer Service, Shipping, Account processing, Data entry, QuickBooks, ERP, MS Office
Contact this candidate