Restaurant Staff Beverage Manager

Omar Ibrahim Shabaan Ibrahim Allam

Mobile : 050*******

Email: adnfm1@r.postjobfree.com

Objective:

Restaurant Manager with 6+ years of experience managing a high-quality restaurants. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques.

Education:

Bachelor of Management - Alexandria University

Certificates

- Principles of Management

- PIC

- Food Hygiene

Skills:

-6 Years Experiences in the Management

-Total 14 years experience in the food and Beverages retail industry.

-Excellent communication skills & customer service skills

-Excellent organization and management skills.

-Plan and coordinate menus.

-Cost controlling and setting budgets.

-Good interviewing and training skills.

-Maintain high standards of quality control, hygiene, and health and safety

-P&L handling and analysis

-Ability to handle big amount of staff.

-Strongly able to work under pressure.

-Good knowledge of food and beverages.

-Good attention to details.

-Ability to deal with various business challenges.

-Capability to motivate management staff.

-Ability to create and maintain dynamic work environment.

-Extremely result oriented and professional.

-Ability to follow orders of senior management.

-Great advertising and marketing knowledge.

-Capability to understand and perform administrative duties.

-Ability to priorities tasks.

-Ability to cope well under pressure

-Leadership skills

-Able to handle multiple tasks & assist others in research and thesis work.

-Self-starter and result oriented.

-Outgoing personality

Work experiences in UAE:

September 2019 to present - Restaurant Manager ANDES Restaurant DWTC Dubai

American Mexican restaurant

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest

Standards.

Lead F&B team by attracting, recruiting, training and appraising talented personnel

Preserve excellent levels of internal and external customer service.

Design exceptional menus, purchase goods and continuously make necessary improvements

Identify customers needs and respond proactively to all of their concerns.

Establish targets, KPI’s, schedules, policies and procedures

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

Comply with all health and safety regulations

Report on management regarding sales results and productivity

July 2018 up to September 2019- Buca Di Beppo (Italian Restaurant) Dubai

Restaurant Manager

Manage and oversee the entire restaurant operation with 350 sites capacity.

Controls day-to-day operations by scheduling, ordering, and sales.

Reviews inventory and daily par stock levels.

Ensure compliance with food health and safety regulations.

Deliver superior guest services.

Plan and develop guest loyalty programs.

Plan a new menu and update the existing one.

Plan and develop the overall restaurant marketing strategy

Participate in local food events.

Respond efficiently to customer questions and complaints.

Organize and supervise shifts.

Manage, evaluate the staff performance and lead the staff.

Screening, interviewing, hiring, and training restaurant staff.

Provide training and guideline for the staff.

Conducting regular inspections of the restaurant FOH and BOH to determine whether proper standards of hygiene and sanitation are maintained.

Monitoring inventory and all food supplies.

Control costs and minimize wastages.

Nurture a positive working environment

Implement innovative strategies to improve productivity and sales.

March 2018 to July 2018

Opening Restaurant Manager at ( O’Leary’s Restaurant ) Dubai

Opening

Manage and oversee the entire restaurant operation

Dealing with the contractor to be sure all is done well based to the restaurant layout and time frame

Preparing the menu and plan for a food trial

Manage restaurant supplies to get the best quality and price with credited facilities

Restaurant setup including kitchen

Prepare and work in the restaurant and Operation documents

Restaurant marketing strategies

Recruiting and hiring restaurant staff for the BOH and FOH

Staff training, overseeing food quality

Manage and oversee the entire restaurant operation

Contact the deliveries company to get the best deal

Ensuring guest satisfaction

Plan and develop guest Feedback and loyalty programs

Juan2017 to Feb 2018

Food & Beverage Manager – Time Oak hotel and suites – Barsha Highest Dubai

-Ensures all operating standards in the assigned outlet complied with company policies.

-Establishes guest service standards that meet the needs of the target market and are in line with the operating concept of the restaurant and room service to maximize the revenue and profits of the outlet.

-Provides recommendations to the Director of F&B regarding plans and changes based on the current data and customer feedback.

-Ensures that the restaurant, room service and kitchen are prepared for service.

-Monitors and analyzes menus and products of competitive restaurants and room service under supervision of F&B manager/Assistant F&B director/Director of F&B/Executive Chef/Director of Kitchen.

-Assists with inventory check of operating equipment.

-Handles guest complaints and follows up with corrective action.

-Liaises with Engineering for maintenance problems and housekeeping for cleaning.

-Maintains all necessary log-books as implemented in outlet.

-Assists the F&B Cost Controller in Conducting month-end inventory of beverage supplies, operating supplies, food supplies and operating equipment.

-Oversees and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.

-Checks and ensures the timely submission of the daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.

-Prepares annual operating budget for assigned outlet in conjunction with The director of F&B and F&B Manager.

-Maximizes profitability of the restaurant by increasing turnover and controlling costs.

-Reviews the revenue and expense statement with his outlet staff.

-Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.

-Promotes guest satisfaction in the outlet.

-Selects, recruits, train and evaluates employees in his/her assigned he outlet.

-Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.

-Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.

-Familiarizes with the job description of all position in outlet, to ensure the performances of the staff.

-Coaches and counsels restaurant staffs effectively.

-Conducts on-the-job training for restaurant staffs on timely basis.

-Conducts daily briefing and de-briefing for a function assigned.

-Communicates openly with the service personnel and keeps them informed of all-important information to assist them in their jobs.

-Identifies and solves problems in service in a professional manner.

-Performs other duties as assigned by assistant Director of Food and Beverage/ F&B Manager.

Juan 2015 to May 2017

Restaurant Manager O’Leary’s Sports Restaurant – Fujairah -UAE

Recruiting, training and supervising staff

Agreeing and managing budgets

Planning menus

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

Promoting and marketing the business

Overseeing stock levels

Ordering supplies

Kitchen setup

Check all the food record

Cost control

Producing staff rotes

Handling customer enquiries and complaints

Taking reservations

Greeting and advising customers

Problem solving

Preparing and presenting staffing/sales reports

Keeping statistical and financial records

Assessing and improving profitability

Setting targets

Handling administration and paperwork

Liaising with customers, employees, suppliers, licensing authorities and sales representatives

Making improvements to the running of the business and developing the restaurant.

Dec 2009 to May 2015 – Opining Team (Manager TGI Fridays)

(Americana Company) Dubai, UAE

Job Description:

- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate

Actions to turn dissatisfied guests into return guest

- Ensure that every Guest leaves happy so he will come again

- Ensure that the guest getting safe food with good presentation and in time.

- Ensure that the staff make suggestive selling and helping the guest to be aware about the ingredient

- Ensure that proper security procedures are in place to protect employee’s guests and company

Assets

- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes

Accident reports promptly in the event that a guest or employee is injured

- Manage shifts, which include: daily decision making, scheduling, planning while upholding

Standards, product quality and cleanliness

- Investigate and resolve complaints concerning food quality and service

- Charge of overseeing everything that is going on

- Make sure that all the customers are getting waited on and happy with their selections

- Correct any of the waiters or waitresses if he sees that they are neglecting something important

Languages:

Excellent Command of English

Excellent Command of Arabic (Mother language)

Personal Data:

Nationality : Egyptian

Birth date : 26/9/1977

Gender : Male

Marital status : Married

Visa status : Residence – Free zone

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