CHRISTINE BRASSIL

*** *** ****** **** *********** MA · 413-***-****

Email · adnfl5@r.postjobfree.com

WORK HISTORY

JUNE 2019-CURRENT

KANZAKI SPECIALITY PAPERS - WARE MA

& DALKIA ENERGY - BEVERLY AND HOLYOKE MA

Human Resource Manager.

Due to Covid, hours were reduced in Ware, so I work as an independent HR Contractor for both Ware and Holyoke Companies. I am a Full-Service Human Resource Manager for MA, CT, NY, NJ, and MD.- Non Union and Union Employees with Multi Shifts MAY 2015-MAY2019

SUN GRO HORTICULTURE - AGAWAM MA

Sr. Hr. Generalist-Full Service Human Resources- covering site locations throughout the US and Canada. Union and Non – Union Employees.

APRIL 2013-MAY-2015

CRT OF HARTFORD- NON-PROFIT

Full Cycle HR Generalist for Social Workers, Administration, and Housing staff. Included responsibilities of P.A.R. (Project Accounting & Assessment Reporting), JACO Audits, State and Certification for Staff Licensing, Lead Corporate Trainer. MAY 2010-APRIL 2013

SOMA TECHNOLOGY – MEDICAL REFURBISHING- BLOOMFIELD CT HR Manager - Developed and processed a complete full service HR department including Handbooks, Policies, Benefits, Employee Relations and Trainings DECEMBER 2003 – APRIL 2010 – ( PART TIME 2010-13 EMERGENCY CALL CENTER) AAA PIONEER VALLEY – WEST SPRINGFIELD CORPORATE OFFICE Assistant Human Resources Administrator and Recruiter. Responsible for Benefits Administration, Project Management, Recruitment, Employee Relations and On- boarding.

EDUCATION AND EXPERINCE

Bay Path College-Associates in business administration ADP WORKFORCE NOW Holyoke Community College – HR Certification SHRM- PHR Certification Benefits Administration Training Benefits Group IL Call Center Management Excellence Customer Service OSHA Safety

Giombettii Associates Leadership Training

2

SKILLS AND EXPEREINCE:

• Drives performance and talent management

• Full Cycle Recruitment and Orientation

• Work with Managers and other Team Members

to develop innovative and successful strategies

• Support performance management and develop

merit programs

• Strongly support company culture and mission

• Continue to enhance Human Resources with

excellence in service, commitment to the

company and employees, and provide results

• Acts as a resource for Sr. Management Team as

a contact for HR solutions, processes, and

procedures

• Building long term relations for leadership and

customer relations

• Good judgement and high confidential

• Coach and counsel all levels of management on

a variety of topics including but not limited to

procedures, discipline, interpersonal skills,

teamwork

• Conducts immediate and appropriate responses

to any serious occurrences, complaints, or

potential issues

• Liaison to external regulatory agencies for

investigations and responses

• Worked with Legal for Court Hearings, MCAD

Claims, and Unemployment Issues as needed

• Administers COBRA, LOA, PFMLA, FMLA, WC,

Payroll, and other Medical and Fringe Benefits

• Review, Update or Develop Handbooks, Job

Descriptions, Competency, Interview Guides,

Job Grades and Compensation Guides

• Maintain and review personnel files to be in

compliance with state and federal regulations

• Leadership and Coaching Skills

• Research and establish new policies and

procedures as needed

• Excellent Verbal and Written

Communication

• Problem Solving and Resourceful

• Administer of Weekly, Bi-Weekly and

Monthly Payroll.

• Performed integrity audits for HRIS systems

and Payroll accuracy

• Administer and Investigate Workers

Compensation Claims and other potential

Issues and near misses

• Safety Committee in all previous positions

and an intricate part in safety training

• Lead trainer for Sexual Harassment,

Diversity, Crucial Conversations and

Principles of Leadership: Self, Technical,

Tact, Responsibility, Accountability,

Decisive, Informational, Team and

Inquisitive

• Employee Relations to include disciplinary

actions up to and including termination,

progressive discipline, and performance

improvement plans

• Positive Employment Engagement

• HIPPA Certified

• Experience in HRIS/Payroll Systems – ADP,

ADP Workforce Now, Paychecks, Gradience

and UltiPro

• Partner with Managers and Accounting to

resolved employee issues and questions

regarding payroll

• Project Management – Developing a Road

Service Corporate Owned Facility

OTHER INFORMATION

Implemented a new process and procedure for customer service to meet and exceed expectations at AAA Pioneer Valley. Published in the AAA National Magazine as successfully increasing satisfaction scores from the bottom 10% of Clubs to the top 5%. Created a “Stellar Service Award” with Sun Gro to highlight our Service and Production Staff. Established new Assimilation Process - Onboarding/Orientation Processes to incorporate other departments. This process provided consistent messages for all new hires. 3

DETAILED INFORMATION

Kanzaki Specialty Papers: Ware MA 01082

Human Resource Generalist

Reason for Leaving: Working from home/ Part Time due to Covid- Decreased Hours by 25%

• Employee Relations-Union and Non Union /Corrective Action Mediator Union and Non Union, Full Cycle Recruiting-Job Postings and Union Bid Processing

• Monthly Payroll & Integrity Auditor for ADP/Workforce Now

• Recruiting and Interviewing, On Boarding \ Orientation - New Hire Processing

• Update Policies and Procedures, Ensure State & Federal Compliance

• Safety Committee & Compliance Training, Recognition and Awards Coordinator, Full Charge Benefits Admin and Processor • 401k, WC, FMLA, Covid, STD/LTD, ADA & compliance Sun Gro Horticulture : Agawam MA

Sr. Human Resource Generalist: Human resource function and Lead Employee Relations Manager for multi states in the continental US (350 employees) and throughout Canada (650 employee).

• Employee Relations, union & nonunion, Compensation and Job Descriptions, Update and implement new policies, procedures, processes and assist in developing a current productive employee handbook

• Bi-weekly payroll processing through ADP /Workforce Now -US Oversee and process documentation of payroll process, human resource processes and compliance

(ACA, Garnishments and Reporting)

• Site visits for Coaching & Training US, Safety Committee & Compliance Training

• Employee Relations including Discipline Actions, Performance Action Plans, up to and including terminations US & Canada

• Recruiting / Interviewing Including Formalization Processes to ensure consistency in all locations, Legal hiring review and contract implementation for Canadian Employees – contracts, seasonal, part time or temporary status. On Boarding \ Orientation - New Hire Processing

• Benefit Administration for STD, LTD and LOA processing US & Canada. Workers Comp Administrator for all US and Canada

• Awards and Recognition Coordinator, Unemployment and Litigations Cases (US Only)

• Strategic Planning as part of the ELT (Extended Leadership Team) Orders to Cash/ Customer Service / Deliver Results, reviewing processes, reinventing processes for simplification while still achieving high standards, Sharing a vision, responsibility, delegating and ensure alignment of the right people in the right positions to achieve our goals and have success, NON-PROFIT ORGANIZATIONS:

April 2013 – May 2015: Reason for leaving: Layoffs due to lack of Grant Funding Community Renewal Team, Hartford CT –Non-Profit

Clinical Support Options, Northampton MA-Non-Profit H R Generalist / Recruiter & Corporate Trainer: Serve as a Full-Service Generalist for approximately 900 employees in administration and Clinical Support Services (BH) and have an understanding of a Non – Profit organizations, funders, and grant writing. Reviewed salaries and trends. Initiated and develop new HR policies and procedures along with updates on Employee Handbook. Responsible for special projects as assigned-i.e.: P.A.R.s, (Project Accounting/Assessment Reporting), Compliance Reporting for State, Federal and Grant Requirements, EEOC, Turn over Statistics, and general information of personnel. Background checks, fingerprinting, and reference and certification confirmations. 4

May - 2010-April 2013: Soma Technology, Bloomfield CT Human Resource Manager/Benefits Coordinator:

• Benefits Administration, Recruiting, Discipline Up to and Including Termination

• Litigation / Unemployment, Mentor/Training

• Strategic Plans-Advised the Executives options and strategies for development of employee benefits annually. Source out quotes for Insurance, Workers Compensation, Security, Janitorial, Building Maintenance-Includes but not limited to Janitorial, Repairs, Security, Purchasing, OSHA Regulations and General Maintenance, Discipline and termination procedures, Compliance Reporting,

• Implemented and maintained a complete HRIS System, Personnel, Medical and I9 Files

• On boarding, legal terminations and counseling, and training schedules., Unemployment and Workers Compensation Administration, H1 preparation, filing and maintenance.

• Developed employee handbook, new and revised policies, procedures, and job descriptions.

• General Management -Oversee and manage other departments during key vacancies. 2003-April -2010: AAA Pioneer Valley (Hampden, Hampshire and Franklin County) HR, Recruiter, Customer Service Manager- 200+ employees Understanding of a Not for Profit corporation budgets and reporting. Maintained a complete HRIS System, Personnel, Medical and I9 Files. Developed and updated employee handbook, policies, and competencies models and job descriptions, Employee Accommodations and Event Planning

• Manage all recruiting including advertising, screening, interviewing, hiring and reporting, including but not limited to: drivers/DOT, administration, executive and technical staff. Lead Trainer for all New Hire Orientation/onboarding and Training. Developed and executed NEW, benchmarks/testing for hiring and on- boarding programs.

• Discipline & Discharge- Legal terminations and representative in Unemployment Hearings.

• Benefit Coordinator -STD, LTD, LOA, Life, Medical and Dental & Workers Compensation

• Employee Relations: Labor Relations & Negotiations for DOT and Labor Disputes, Assisted in Payroll Processing.

• Created a recognition system for “Stellar Service”. My service accomplishments and successes were published in the AAA “Interchange” Magazine distributed to every AAA and CAA employee in the US and Canada. Managed the Emergency Road Service/Call Center (3 shifts).

• Managed Field Service Network/Automotive Services & Damage Claims

• Assure employees are aligned properly and have a set goal

• Corporate Trainer: Creating a positive culture, being focused, communications, and shared visions, Monitor Customer Service Levels & Telephone Output, Reviewed employee performances, improved AAA PV Rankings by 90%

Project Manager: Oversaw and completed a $1.2m redesign of the Pioneer Valley Corporate Office. Researched and implemented new branch offices and other new business ventures. Contract negotiations for purchasing, procurement, building maintenance and security. Maintained all facilities building maintenance and budgets throughout the Pioneer Valley AAA Offices (Greenfield, Springfield, Longmeadow, Hadley, and corporate headquarters in West Springfield), OSHA Safety Trainings-MSDS Compliance.

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