SHAZIA TABASSUM

Sales/Customer Service/Credit Controller

at Platinum Shipping & Logistics LLC

Location: Dubai, UAE

Education: BBA (Bachelor in Business Administration

Experience: 7+ Years

OBJECTIVE

I am interested in pursuing a career opportunity with your organization. My basic strength is my understanding of Local market supported with experience in Credit Collection of Major Account Segment, Customer Service and Customer Billing /Sales.

CONTACT

Location:

Hyderabad, Telangana.

Mobile: +918*********

Email: adnfj3@r.postjobfree.com

Address: Tolichoki Hyderabad.

TARGET JOB

Target job title: Sales & Customer Service Officer

Target job location: Saudi Arabia, UAE, Qatar, India

Employment: Regular – Full Time

Career level: Supervision

Notice period: 3 months or less

PERSONAL INFORMATION

Date of birth: 17th March

Gender: Female

Nationality: India

Current Employment: Dubai UAE

Passport No: K5502897

Validity of PP: 13 December 2022

Passport issuing authority: Ministry of External Affairs (INDIA)

EXPERIENCE (7+ years)

March 2016 – present

Sales/Customer Service/Credit Controller

at Platinum Shipping & Logistics LLC (Dubai, UAE)

Provide a competent courteous & proactive after sales customer services, major customers of the company

Always choose the best solution to solve a problem, rectifying, adjusting and also following to ensure a proper resolution

Responsible for collecting all receivable, outstanding from debtors by effectively managing a portfolio & signed to ensure

Maintain good and friendly business relation with our customer (Intern l & External) to showcase & enhance company goodwill

Analyze customer needs and recommendations

Coordinate all Air Import/Export shipments, including quotation, booking, billing and arranging deliveries

Make telephonic contact and calls to customers who has disputed with any kind of issue and advise them the process of the company’s billing methods

Provide supporting documents when requested by the customers to ensure no rea on for delay in payment is provided to debtors

Ensure all documents are filled accordance with procedure to ensure quickly retrieval of the same when required

Liaised with all international agents, Shipping Lines & Airlines

Handling Air shipments

Trucking to GCC Countries (LTL, Pickup, & Trailers)

Provide a high level of support & Solutions (with respective to invoice) to the customers (Internal & External) within the acceptable timeframe so that requests are action on time

June 2014 – March 2016

Sales & Logistics coordinator/Customer Billing

at Rapid Transit Force LLC (Dubai, UAE)

Coordinate all Air Import/Export freight activities, including quotation, booking documentation. Shipment tracking & tracing, billing and arranging deliveries.

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues

Excellent rapport building with customer over phone and face to face. This has helped in increasing credit collections and cash flow turnover of the company.

Ensure our customer strictly adhere to the credit terms prescribed which will assist the customer accounting team in reaching the target.

Authenticate & control credit notes issuance so that the revenue does not get adversely affected unnecessarily

Worked with the shipping lines/agents/clients, arranging Clearance of Bill of lading, Delivery Orders, and arranging all the documentation works for cargo collection and dispatch.

Handling FCL, LCL Shipments (SEA)

Handling Air Shipments.

Handling Road Transportation

May 2013 – March 2014

Logistics Coordinator

at Om Cargo Logistics, New Delhi, INDIA

Handling Air Export Shipments

Knowledge of air carriers and schedules

Verify weights and dimensions of cargo

Follow up quotation with the clients

EDUCATION

Bachelor Program in Business Administration (BBA)

At Indian School of Management Studies

Diploma in business management (DBM)

At Indian School of Management Studies

Secondary School Certificate (SSC)

At Unique Public School

ARCHIEVMENTS

Employee of the month July 2016 for Excellent Performance

Employee of the month August 2016 for Excellent Performance.

Employee of the month Feb 2017/Dec 2017 for Excellent Performance.

SKILLS

MS Office

Level: (Expert) Experience: 10 years or less Last used: 1 month or less

Summary of Key Skills

-Office 365, Office 2010, 2013, 2016 Internet skills exp. Research’s

-Excellent communication skills

-Tally 9.0, Focus, Wings

-Innovation and energy with a desire to drive others

-Commitment to people management

-Sound judgement with attention to detail

-Competent IT Skills

-Strong organization skills

-Resilience to cope with long hours and pressure at peak times

-A genuine interest in computer programming and computer architecture

LANGUAGES

English

Level: (Expert) Experience: more than 20 years

Urdu

Level: (Expert) Experience: more than 20 years

Hindi

Level: (Expert) Experience: more than 20 years

Telugu

Level: (Expert) Experience: more than 20 years

REFERENCES

DECLARATION

I hereby declare that the above furnished details are correct and complete to the best of my knowledge and belief.

Yours Truly,

(SHAZIA TABASSUM)

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