Tasneem Vallie

Cape Town, South Africa

adneya@r.postjobfree.com • +27-67-222-****

English & Psychology Graduate

— About me —

Diligent Organised Ambitious

Hardworking Resourceful Trustworthy

Graduated with my undergraduate Bachelor of Social Science Degree in English and Psychology from the University of Cape Town in 2020. Passionate about building meaningful relationships with people, communication and understanding human. Currently pursuing my Honours Degree, with the goal of working towards my Masters and eventually my PhD.

Professional Experience

Birkenstock Cape Town, RSA

Casual Sales Assistant 23/02/2021 – present

As a casual assistant I provide friendly and well-informed assistance to customers, explaining the various styles, designs, and the well-known Birkenstock comfort which is recognised worldwide and by doctors as orthopedically styled for our natural foot structure. Key Accomplishments:

Proactively promoting the Birkenstock brand to customers and assisting customers in store with purchasing products

Assisting the cashier by working directly with customers and facilitating the sales process.

Exceeding customer expectations by practicing customer selling techniques.

Answering queries from customers

Doing stocktake and stocking shelves with merchandise.

Replenishing stock as they are sold.

Keeping the store neat and clean at all times.

Keeping up to date with product information.

Providing customers with honest opinions on their purchases instead of only trying to make sales.

Accurately describing product features and benefits. Poetry (Cape Union Mart) Cape Town, RSA

Sales Assistant 2/11/2018 – 28/01/2019

Assisted in the effective service delivery of the company by providing timeous, well-informed, and friendly assistance to all customers. Managing sales behind the counter and ensuring good customer satisfaction. Key Accomplishments:

Assisting the cashier by working directly with customers and facilitating the sales process.

Maintaining outstanding store condition, visual merchandising standards and a fully stocked store.

Ensuring high levels of customer satisfaction through excellent sales service.

Ascertaining customers’ needs and wants.

Recommending items that matched customer needs.

Assisting with point-of-sale processes.

Following all company policies and procedures.

Reporting discrepancies and problems to the supervisor.

Giving advice and guidance on product selection to customers.

Keeping up to date with special promotions and putting up displays. Tasneem Vallie Page 2

SCAW Stationers Cape Town, RSA

Secretary/Admin 25/11/2015 –09/02/2018

Strategically managed and organised all the administrative work for the business by working closely with the manager to ensure good business practice. Worked on the customer-front by dealing directly with customers, taking orders, and liaising with the relevant department to secure stock. Key Accomplishments:

I was responsible for all administrative work for the business, working close with the customers to ensure great service. I completed all reports and spreads for the company, while administering proper communication through emails and telephonically.

Answering calls, taking messages, and handling email correspondence.

Maintaining diaries and arranging client appointments.

Typing, preparing, collating, and filling reports.

Organising and servicing meetings (producing agendas and taking minutes).

Logging or processing bills and expenses.

Fulfilling the role of a receptionist and/or meeting and greeting clients.

Coordinate and schedules travel, meetings, and appointments.

Prepare agendas and schedules for meetings, and other assigned events; takes and distributes minutes or other notes as requested.

Responds to and resolves administrative inquiries and questions.

Answer and transfer phone calls, screening when necessary.

Perform other general clerical and secretarial duties as requested, which may include recordkeeping, managing petty cash, maintaining office supplies, and coordinating equipment maintenance, and handling packages and correspondence.

Handle information requests from clients and visitors.

Integrate best practices and standards in administrative functions.

General office management such as ordering stationary.

Drafting letters and other documents, such as PowerPoint presentations. Education and Credentials

Bachelor of Social Science Degree

The University of Cape Town – Cape Town, RSA

2018 – 2020

Majors: English and Psychology

Electives: Film & Media Studies and Greek Mythology Senior Certificate

Norman Henshilwood High School

2013 – 2017

Languages: English, Afrikaans

Subjects: Mathematics, Life Sciences, Accounting, History, Computer Studies Tasneem Vallie Page 3

Skills and Achievements

Volunteering

For many years I have volunteered in helping those in need through self-organising feeding scheme events along with my family and close friends. We raised money and organized various food pots and parcels which was handed out in certain neighbourhoods around the city. Alongside this, I also became a member of a non-profit organisation called Islamic Relief in 2019. I still currently volunteer at this organisation which assists in disaster relief for countries in need. Vice President of Group

Appointed Vice President of Group during my years at school. This facilitated my knowledge on how to work well with others, to take everyone’s opinions and thoughts into consideration, prior to making any decisions. This role also taught me leadership and teamwork skills which I still utilise today. First Aider

Assisted various sports teams during matches at school, where I was able to help out any injured players from our team as well as the opposition team.

Mediator

Mediator during my years at school, this is where I learned: How to communicate with people junior and senior to me, how to handle conflict and assert myself and also how to set a good example. Technical Proficiency

Adobe Photoshop Lightroom MS Office Suite WordPress Facebook Business/Pages Manager Hootsuite Google Analytics Facebook Insights Measuring Metrics Traffic Monitoring

References

Sadia Lakay +27-21-762-****

Aziza Tape +27-72-661-****

Michelle Sithole +27-65-174-****

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