Coosa Machine Operator

Aug **** - Current

Cedartown, Georgia

Oct **** - Aug 2011

Kennesaw, Georgia

DONNA STUDDARD SLEDGE

PROFESSIONAL SUMMARY:

Service-oriented Customer Service with 21 year background in both large and small business companies. Core competencies include Customer Repour Skills, Listening Skills and servicing my customers needs as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

SKILLS:

English Language Customer and Personal Service

Administration and Management Judgment and Decision Making Service Orientation Active Learning

Clerical Instructing

Telecommunications

EXPERIENCE:

Customer Service

The Cedarstream Company

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Customer Service/Relieving Assistant Manager

AT&T

Use computers for various applications, such as database management or word 530 PLEASANT VALLEY RD SE, SILVER CREEK, GA 30173

Ph: 706-***-****

*****@*********.***

May 1989 - Oct 1998

Rome, Georgia

Jul 2007

Rome, GA

processing.

Create, maintain, and enter information into databases. Solicit sales of new or additional services or products. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Production Worker

Coosa Baking Company

Packed Cookies in a box,

Feed Cookies in a the feeder.

I was a case packer and a case sealer operator.

Machine Operator: fixed the machines that went down during production. (wrappers, triseales and box formers).

I ran the cappers (machine that put the cookies together) EDUCATION:

Cosmetologogy

Georgia Northwestern Technical College

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