Exxon Mobil Front Desk

Luz A. Buitrago

*** ****** ***** ****** ****, NJ 08002 216-***-**** **********@*****.***

EXPERIENCE

Front Desk, Days Inn

Cherry Hill, New Jersey — July 2018 - Present

● Check guests in and out

● Accommodate guests with special requests and needs

● Handle and correct any mistakes (i.e. reservations, rooms, etc.)

● Providing great customer service to enhance the guest experience

● Filing and organizing paperwork

● Open/close cash registers for current and next shifts

● Tally payroll hours

Front Desk, Best Western

Cleveland, Ohio — August 2017 - May 2018

● Check guests in and out

● Accommodate guests with special requests and needs

● Handle and correct any mistakes (i.e. reservations, rooms, etc.)

● Providing great customer service to enhance the guest experience

● Filing and organizing paperwork

● Open/close cash registers for current and next shifts Assistant Manager, Exxon Mobil

Cleveland, Ohio --- July 2011 – August 2017

● Trained new employees

● Made schedules

● Managed cash registers, deli, and drive thru

● Made product orders

● Paid invoices

● Tally payroll hours

● Handled any customer or merchant complaints and issues SKILLS

● Excellent customer service skills

● Excellent hospitality skills

● Bilingual (English & Spanish)

● Strong communication skills (verbal and written)

● Strong computer skills (Excel, Word, Power Point, etc.)

● Familiar with multiple hospitality softwares (i.e. SynXis)

● Communicating and problem solving at work alone and with others

● Strong filing and organizational skills

● Time management

● Training others to perform new tasks

● Taking on new tasks

● Creating new ideas for improvement

EDUCATION

Camden High School

Year of graduation: 1984

GPA: 3.0

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