James (Jim) Frame

Director of Learning

SELECT LEARNING & LEADERSHIP EXPERIENCE

Since 1997 my passion has been learning and development. I am a learning leader with the knowledge, skill, and passion in the strategy and development of performance-based learning across teams and entire organizations that produced measurable outcomes and exceed expectations. I thrive on working with teams of diverse experts to create and build comprehensive performance-based employee learning experiences that utilize blended learning platforms to drive functional and soft-skill development. I believe in three core principles: Continuous learning IS the competitive advantage today and drives innovation and creativity; Strength’s awareness and development drive individual and team effectiveness and efficiency; and Performance-based learning drives focus by providing a clear vision. I am known for being passionate and compassionate; dedicated and flexible; focused, yet open for change; and a consummate learner. PERSONAL BRAND

• Learning Infrastructure and Program Lead – American Furniture Warehouse. Brought in as a learning expert to design and implement a learning strategy for ~3500 employees across 14 stores and 3 states. No prior learning strategy existed for this family-owned $1B organization. Conducted performance analysis and developed vendor contracts. Built contract and implemented LinkedIn Learning obtaining 40+% engagement in the first 30 days. Developed leadership development for emerging leaders to support expansion plans.

• Affordable Care Act Implementation Learning Program Lead – Anthem, Inc. Overall learning program leader of a cross-functional team of ~10 creators and designers and dozens of business subject matter experts that designed and built learning interventions in support of change requirement for implementing the Affordable Care Act for 10000+ users in ~12 Months.

• Transformation Learning Program Lead – AIG

Originally brought in as a learning consultant for a three stage go-live. After two missed on-time learning releases, I was asked to lead the learning integration team. Successfully led a cross-functional, multi- vendor team to deliver the first release on-time and on-budget. Worked with the account partner to grow services contract for second release.

• Project Manager – Chevron

Brought on as a project manager consultant for field deconstruction projects on two oil fields. Led the project creation, project planning, safety and deconstruction with numerous vendors on $30+MM projects during 36 months with zero OSHA recordable incidents and completing all projects on-time and on-budget.

• National Field Trainer – American Family Insurance Company Provided sales training and technical training on product knowledge, systems, and soft skill development for new and existing agents and sales support. Licensed in life, health, business, casualty, and property. Created national training curriculum for sales support that was implemented in ~10 months.

• Independent Consultant – Accenture and i2iWorkforce Provided consulting on learning projects for Accenture on international internal stakeholders to improve performance outcomes with Accenture Analytics and Accenture Contracting. Created and facilitated on- boarding training for two start-up companies through i2iWorkforce.

• Adjunct Professor – Rasmussen University, George Fox University, and University of Phoenix Provide curriculum development, instruction, and facilitation in both classroom and online learning for topics in human resources, leadership, business ethics, critical thinking, training and development, management, project management, and communications. Co-wrote human resource curriculum for a new master’s program that was approved and awarded state and regional accreditation in its first year.

• Strengths Coach

• 7 Habits Learning/Coaching Development

• Diverse Learning Technology Stack & Ecosystem

• Learning Measurement/Analysis

• Skilled Manager Teams/Programs

• Performance Improvement Analysis/Coach

• Vision and Roadmap Development

• Adult Education Expert

• Large Scale Leadership Development

• Change Management

EXPERTISE AND COMPETENCIES

• Global experience designing and implementing performance-based learning solutions for customers in North America, Europe, and Indonesia.

• Proven ability leading organization-wide integrated learning that achieved the desired outcomes, on-time and on-budget.

• Solid track record effectively collaborating with diverse teams from different countries, vendors, and SME’s to achieve performance objectives through learning initiatives.

• Expert in identifying performance gaps and developing learning solutions to address and close those gaps.

• Managed large scale learning programs up to $35MM and ~25 FTE’s.

• Experienced executive with P&L responsibility that drove increased sales of ~$2MM in a $20MM business.

• Extensive industry experience in Insurance, Retail, Oil & Gas, Education, and Real Estate.

+1-303-***-**** adne1r@r.postjobfree.com

VOLUNTEER EXPERIENCE

• Youth for Christ International, Denver, CO. Leadership Development: Led analysis and redesign of international leadership development program.

• Volunteer Strengths Coach, Denver, CO.

• Small Group Leader, Denver, CO. Facilitated small group of couples for 5 years.

• Camps Leadership Development, Church of the Nazarene, ID. Designed and facilitated annual development of camp leaders for Camps Program.

• Youth Group Leader, Fayetteville, NC. Organize outings, studies, and managed 3 major events per year.

CERTIFICATIONS

• Learning Innovation Showcase, an online/virtual showcase for new learning innovations, Anthem

• “Data, Information, Training, and Technology.” 20-minute workshop for the Korean Delegation at the American Society for Training and Development Conference, Denver, CO

• “Diversity Moment: A village of 100.” A workshop presentation given for Chevron Environmental Management Company and Business

• “Diversity Moment: A village of 100.” A workshop presentation given for Chevron Environmental Management Company and Business

• “Classroom Design: Making Learning Fun.” A workshop presentation given for American Family Insurance: Training Conference

• “Ethics in the Workplace.” A keynote presentation given for the Idaho Migrant Council, Nampa, ID.

• Certified Performance Consultant

• Root Cause Analysis & 5 Why Analysis

• Ed Jones Train-the-Trainer Certificate

• Dale Carnegie Sales School

UNIQUE IDENTIFIERS

RELEVANT WORK EXPERIENCE

• Training & Development Manager, American Furniture Warehouse

• Adjunct Instructor, Rasmussen University, George Fox University, and University of Phoenix

• Program Manager, Anthem

• Independent Consultant, Contracted with [Accenture, AIG, Perigee, i2iWorkforce]

• Vice President and Chief Operations Officer, A.Z.S. Corp. [A Real Estate Company]

• Project Manager, Chevron

• National Field Trainer, American Family Insurance

• Officer, U.S. Army

EDUCATION

MA Human Resource Management, Webster University

MA Leadership & Management, Webster University

MA Human Resource Development, Webster University

BA Political Science, Northwest Nazarene University SPEAKING / FACILITATION ENGAGEMENTS

• Husband to one wife with over 30 successful moves across the United States

• Father that raised three strong, compassionate, and successful kids, two boys and one girl

• Grandfather to five adorable kids, one girls and four boys

• Army veteran with a myriad of challenging, and yet exciting adventures

• Sports lover from collegiate to professional across team and individual sports

• Live music enthusiast of a diverse set of genres James (Jim) Frame – page 2

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