Food Manager Managing Partner

Ricardo Polendo

*** ******* **** *** **** FORT WORTH, TEXAS 76102 832-***-**** adne1m@r.postjobfree.com

Professional Summary

Highly Proactive General Manager with 25 years of experience in Team Leadership within the Restaurant & Hospitality Industries.

Skills

Service Oriented Inventory control and record keeping Natural Leader

Strong Work Ethic Point of Sales (POS) system operation Marketing Expert

Proven cost-control expert Passion for customer satisfaction Strong-willed

Work History

Service Tech 4/17/21-6/25/21

Window World Glass Company 2520 North Great SW Pkwy Suite 100

•Installed window sashes, sliding windows and dows, and glass panes in homeowners homes.

•Responsible for maintaining company truck clean, organized, stocked of supplies and up to ddate on vehicle maintenance.

•Delivered excellect customer service, completed work orders in a timely manner, cleaned up and turned in completed paperwork daily.

Station 50 Team Member 11/14/20 to 2/3/2021

FedEx Supply Chain 13550 Independence Parkway

•Prepare products to be received or shipped from warehouse both physically and systematically

•Perform a variety of research and exception resolution tasksCorrectly calculated inventory and ordered appropriate supplies

•Ensure that all projects are executed profitably and in compliance to standardized business practice

Restaurant General Manager 1/2017 to 5/32/21

High Tower Café 801 Cherry Street

•Carefully interviewed, selected, trained and supervised staff

•Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity

•Correctly calculated inventory and ordered appropriate supplies

•Ensure that all projects are executed profitably and in compliance to standardized business practices

Restaurant Manager 09/2014 to 01/2017

The Park Grill-1213 Hermann Drive Suite 150 713-***-****

•Clearly and promptly communicated pertinent information to staff, such as large catering details or last minutes menu changes.

•Interacted positively with customers while promoting restaurant menus and services.

•Strategically developed effective marketing plans to increase sales and profits while managing costs

•Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.

•Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Customer Service Consultant 01/2012 to 09/2014

LRA Worldwide by Deloitte 5 Walnut Grove Dr. # 280, Horsham. Pa 19044

•Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

•Conducted timely performance evaluations for all front of the house staff.

•Prepared for and executed new menu implementations

•Actively participated in ongoing customer service programs to build sales and rapport in the community

Managing Partner/ District Manager 04/2001 to 08/2011

Mia Bella - Varies Location, Houston, Texas 281-***-****

•In charge of operational practices making sure that each restaurant runs smoothly and meets projected revenues and sales estimates

•Coordinate with general managers, report and make recommendations to senior management in order to grow market share, improve customer experience and drive growth

•Ensure that each restaurant location delivers value and excellence to our guests

•Cultivate and grow a strong team of committed General, Restaurant & Assistant Managers that will maintain profit margins and implement business plan

•Apply innovative approaches and techniques to keep updated with competition

Education

Associate of Applied Science Culinary Arts, 1997, The Art Institute of Houston

Affiliations Certification

16 year Member of Serve Safe

The Houston Livestock and Rodeo Food Manager Certification

2017-2020 Captain Expires 2024

Transportation Committee

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