Jewish Medical Program Director
Resume:
SIMONE HINDS
Empower • Support •Motivate individuals to improve productivity
*************@*****.***
PROFILE SUMMARY
Experienced and multi-task oriented professional with 15+ years demonstrating excellent client and management skills. Action-oriented with strong ability to communicate effectively with diverse communities. Committed to maintaining an environment that stimulates growth, effectiveness and efficiency Areas of experience include mental health, homelessness, Medicaid and Medicare and other aspects of social services. Oversee NY/NYIII, Shelter Plus Care, OMH and OTDA Housing Program Contracts.
Objective: To obtain a position that will enable me to utilize my acquired education, leadership and interpersonal skills to optimize growth.
PROFESSIONAL EXPERIENCE
Housing Plus, New York, NY March 2019-Present
Program Director
Monitor the program’s effectiveness to ensure that program is achieving its goals relative to tenants maintaining permanent housing, securing employment and establishing family stability.
Ensure program compliance in accordance with government contractual obligations and HousingPlus (HP) operational standards of operation.
Ensure that client charts are “audit ready” and maintained in compliance with funder requirements and HP standards for Uniform Client Charts.
Manage the program’s multi-disciplinary team, which includes Case Managers, Employment Specialists, Trauma Therapist and volunteers.
Ensure the team develops an integrated service plan for each tenant that addresses each of the primary goals of the program and that each component supports and facilitates the tenants’ progress.
Design program and activities schedule for residents, including House/Community Meetings.
Conduct regular team meetings and hold case conferences as required.
Participate in the overall security and maintenance of the program, assuring a safe and healthy environment, according to HP and other regulatory guidelines.
Co-authorize purchase orders to ensure that all expenditures comply with HP procurement policies and procedures.
Assist with filling staff vacancies in accordance with HP’s personnel policies and procedures, as needed.
Coordinate staff orientation and provide coaching and training, including implementation of in-service training to staff, as needed.
Ensure that all staff receives timely and quality performance evaluations in accordance with HP’s personnel policies and procedures.
Actively participate in HP’s Quality Assurance and Improvement process by attending Continuum of Care meetings and serving on one or more subcommittees, task forces or other special assignment.
Work with Contracts Manager to complete quality and timely reports as mandated by HP and regulatory agents and ensure that staff complies with their respective reporting requirements.
Assist VP of Tenant Services and Contracts Manager with completion of contractual APRs as required.
Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the program’s operation.
Ensure occupancy rates of 90% or above in all programs.
NYC Department of Education October 2020-Present
Substitute Teacher (2020-2021)
Follow curriculum and lesson plans that were made by the regular teacher.
Teach on behalf of the regular teacher when they are on leave.
Maintained classroom control and discipline.
Ensured the integrity of academic time and in a manner which motivated students to learn and participate.
Established and maintained positive relationships with students, parents and teachers.
CAMBA-Health Home Program, Brooklyn, April 2017-February 2019
Program Manager
Organized programs and activities in accordance with the mission and goals of the organization.
Developed an evaluation method to assess program strengths and identify areas for improvement.
Managed a team with a diverse array of talents and responsibilities.
Achieved client satisfaction, safety, and quality and team member performance goal
Collaborated with stakeholders to enhance communication and transparency of project issues
Produced accurate and timely reporting of program status throughout its life cycle.
Managed three special projects team (Harp, Kingsbrook Jewish Medical and Brookdale hospital), which require contact with internal/external clients and community.
Developed and implemented quality assurance/improvement measures to ensure quality service delivery to clients.
Worked with direct reporting staff to set staff performance targets in accordance with contract requirements.
Analyzed program and demographic data to make programmatic improvements.
Oversee onsite and organize offsite training opportunities for professional development of staff.
Manage recruiting, hiring, onboarding, and training of new staff
Achieve high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Self-help Community Services, New York, NY
Community Guardianship Supervisor Apr 2013-Mar 2017
Senior Community Worker Oct 2004-Apr 2013
Managed approximately 240 cases. Planned, organized, supervised and evaluated the work of subordinate staff.
Assessed employee development and provided training in casework techniques and practices.
Established and maintained effective working relations with external partners.
Evaluated case problems and provided leadership and consultation to social workers in the development and implementation of case plans.
Understand, interpreted and apply regulations and departmental policies and procedures.
Coordinated and integrated the work of subordinates.
Planned, scheduled and conducted individual and group meetings.
Evaluated performance of staff periodically with at least one written review per year.
Arranged for mandated training for staff.
Ensured through regular supervision, case conferences and consultation client received quality services delivery.
Ensured compliance with Human Resources Administration and Supreme Court Orders.
Coordinated legal and housing services to address eviction and relocation of clients.
Consulted with and make referrals to medical and mental health professionals.
Implemented new initiatives and making sure all staff understand them.
Prepared and present effective written, statistical and oral report
EDUCATION
Yeshiva University New York, NY
Masters of Social Work, MSW May 2021-Present
Walden University Minneapolis, MN
PhD in Public Policy and Administration, February 2019
Specialization: Nonprofit Management and Leadership
Keller Graduate School of Management Naperville, IL
Master Certificate in Health Services Management October 2009
Keller Graduate School of Management Naperville, IL
Master of Human Resources Management August 2008
John Jay College of Criminal Justice New York, NY
Master of Public Administration June 2006
Hunter College- New York, NY
Master of Urban Affairs. September 2003
Hunter College- New York, NY
Bachelor of Science: Sociology
January 2001
RESEARCH EXPERIENCE
PhD Researcher Walden University, Minneapolis, MN
2017-May 2018
Designed and conducted a study to explore the influence of organizational culture and leadership styles on nonprofit staff members’ commitment; have tested 25 out of an anticipated 100 participants.
Conducted secondary source research at numerous archives, examining publication history through multiple sources.
Collaborated and coordinated with one large organization in the United States to conduct data collection, data analysis and survey administration.
MENTORING EXPERIENCE
NYU Wasserman Center, New York, Sept 2018-Present
Mentor to First Generation College Students
Responsible for facilitating the growth and progression of mentees on a social, academic and transitional level.
Provided out-of-classroom learning experiences to my mentees and support various campus activities administered by the Office of Student Activities and Resource Center and partner offices within the institution.
Heightened the awareness of the community on various areas related to academic success, community development, multiculturalism, health and wellness, alumni relations and career development.
Assisted the student in identifying impediments that can hinder successful completion of college.
Shared the highs and lows of your educational and career path. Discuss the specific challenges you have faced.
Completed an evaluation, assessing the student’s strengths and weaknesses in the project context, evaluating mentoring experience with the student and making suggestions for academic improvement.
Established a project schedule with the student, breaking the larger project into small, accomplishable steps for each project day.
PUBLICATIONS
Hinds, S. (2019). Influence of Organizational Culture and Leadership Styles on Staff Members’ Commitment. Doctoral Dissertation, Walden University, United States -- Minnesota. ProQuest Dissertations database. (Publication No. 13428518).
ACTIVE CERTIFICATIONS
Leadership Development.
Mental Health Recovery.
Overview of Major Psychiatric Disorders & Medications.
Cultural Competency.
Social Determinant of Health and the Law.
PROFESSIONAL AFFILIATIONS
Member, Sigma Gamma Rho Sorority, 2008-Present
Member, Association of Public Administration, 2009-2014
Member, National Association of Professional Women, 2012-2015
AREAS OF EXPERTISE
Leadership
Coaching
Quality Assurance
Improvement
competency
Recruiting and hiring
Quick learner
TECHNICAL SKILLS
Windows and Mac OS
GSI/Enginuity/RMA/CBC
Microsoft Office suite
AWARDS/HMIS
PERSONAL SKILLS
Excellent Communicator
Leadership
Active Listening
Positive Language
LANGUAGE
English
REFERENCE
Available on Request
Contact this candidate