SKILLS

Hospitality management

Creative, innovative, research and

practical solution developer

Excellent interpersonal skills & work

ethics

Flexibility and persistence

Communication skills

Leadership, management &

teamwork proficiency

High Emotional Intelligence

Quotient, adaptability and

networking capacity

Supervisory and delegation skills

Sales and Marketing

Organizational skills

EDUCATION

Hospitality & Tourism Management

Florida Atlantic University 2020

Fundamentals of Digital Marketing

Google Digital Garage 2020

Certificate, Hospitality Manager:

Leadership

American Hotel & Lodging Educational

Institute (AHLEI) 2020

COVID-19 (Coronavirus) Awareness

Certificate

eHotelier Academy 2020

Diploma in Hospitality

Management

Alison 2019

Certificate, Hospitality

Management Studies – Hotel

Operations

Alison 2019

Bachelor of Education

University of Ilorin 2012

Certificate in Information

Technology

LCM Vocational Institute 2007

Senior School Certificate

Examination

An-Najat International School 2006

Mahruf Olawale AJIBOWO

AFRICA ASSOCIATION OF HOSPITALITY PROFESSIONALS (MEMBER) HOSPITALITY SPECIALIST

+234-***-**** 270

adndyj@r.postjobfree.com

8, Dumare Street, Lagos Island, Lagos, Nigeria

SUMMARY

I am a positive and proactive professional with extensive general & operational management cross industry experience. My experience and skills span across hotel and property management, retail, network operations & logistics, business development & marketing, project management, human resource planning, customer service, data gathering and reporting. A highly motivated and enthusiastic individual with proven experience; highly articulated and effective communicator; work well with individuals on all levels; A resourceful person, problem solver and team player. Efficient in identifying new opportunities; Possess excellent interpersonal skill and cross functional team interactions.

EXPERIENCE

DE RENAISSANCE HOTELS & SUITES, LAGOS

Asst. General Manager/ Operations Manager May 2018 – Oct. 2020

Oversee the general operations functions of the hotels, as per the Organizational chart.

Hold regular briefings and meetings with all head of departments.

Ensure full compliance with Hotel operating controls SOP's, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service, and refurbishment.

Handling complaints, and oversee the service recovery procedures.

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short and long term strategic goals for the property.

Developing improvement actions, carry out costs savings.

A strong understanding of P&L statements and the ability to react with impactful strategies

Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.

Draw up plans and budget (revenues, costs, etc.) for the owners.

Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

Act as a final decision maker in hiring key staffs.

Coordination with HOD's for the execution of all activities and functions.

Proficient usage of PMS (Opera, Micros, Hotel Man) TECHNOLOGY

Opera

Micros POS

Microsoft Office

HotelMan

Hub Management Tool (HMT)

Warehouse Management System

(WMS)

Order Management System (OMS)

LANGUAGES

English (Fluent)

Yoruba (Fluent)

Arabic (Beginner)

PERSONAL INFORMATION

Marital Status: Single

Gender: Male

ACHIEVEMENTS

RIELLA DIRECT LIMITED, LAGOS (SERVICED APARTMENT)

General Manager Jan.2017 – April 2018

Coordinates the general operations of the organization.

Ensuring that facilities meet government regulations and environmental, health and security standards

Overseeing building projects, renovations or refurbishments

Plan, direct and coordinate procurement property management, distribution, forecasting, customer service, or planning services

Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long- range goals and objectives to meet business and profitability growth objectives.

Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on

Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security

Ensuring that basic facilities, such as water and heating, are well-maintained

Managing budgets and ensuring cost-effectiveness

Cycle count, direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

Manage logistics personnel and logistics systems and direct daily operations.

Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives.

Confers with the chief executive officer and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.

Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new product development.

Ensuring compliance with health and safety legislation and licensing laws.

Proficient usage of ERP System software and WMS – OMS and HMT VILLA ANGELIA HOTELS, LAGOS

General Manager Feb. 2016 – Jan. 2017

Hire, train, supervise and motivate permanent and casual staff.

Monitoring the quality of the product and service provided.

Setting and monitoring budgets and maintaining financial and administrative records.

Operations management and administrative duties

Handling customer complaints and queries.

Overall responsibility for brand management and corporate identity.

Monitor and report on effectiveness of marketing communications.

Creating a wide range of different marketing materials.

Ensuring compliance with health and safety legislation and licensing laws.

Proficient usage of PMS (Opera, Micros, Hotel Man) THREEARMS HOTEL, LAGOS

Business Development Manager July 2015 – Feb. 2016

Overall responsibility for brand management and corporate identity.

Planning and implementing promotional campaigns.

Manage and improve lead generation campaigns, measuring results.

Preparing online, digital, corporate and offline marketing strategies.

Monitor and report on effectiveness of marketing communications.

Monitor team members' participation to ensure the training being provided to them is put into use, and also to see if any additional training is needed.

Proficient usage of PMS (Opera, Micros, Hotel Man) JUMIA NIGERIA, LAGOS (E-COMMERCE)

Sales & Logistics Manager Nov. 2014 – July 2015

Monthly Sales Target & Distributors Management

Maintains the existing customers and expands customer

Regular Target Achievement

Compares month to month sales performance to bridge any identified sales gaps

Issue escalation and customer management.

Develop a strategy the team will use to reach its goal.

Provide any training that team members need.

Direct inbound or outbound of shipments, logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

Manage logistics personnel and logistics systems and direct daily operations

Train shipping department personnel in roles or responsibilities regarding global logistics strategies.

Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.

Negotiate transportation rates or services.

Proficient usage of ERP System software and WMS – OMS and HMT JUMIA NIGERIA, LAGOS (E-COMMERCE)

Team Lead, Sales & Logistics Oct. 2013 – Nov. 2014

Creating awareness about company's product, products quality and building a sales network to help the company's market growth and expansion.

Issue escalation and customer management.

Develop a strategy the team will use to reach its goal.

Provide any training that team members need.

Direct inbound or outbound of shipments, logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

Manage logistics personnel and logistics systems and direct daily operations

Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.

Negotiate transportation rates or services.

Proficient usage of ERP System software and WMS – OMS and HMT ACHIEVEMENTS

When I was taken on by De Renaissance Hotels & Suites, the team was really struggling and we were failing to hit our marketing goals. I create a new marketing plan, which I designed and integrated into the existing plan without any help or mentorship. The hotel is doing well and it makes me fulfilled to know I helped make the hotel vision a reality.

De Renaissance Hotels 2019 revenue was increased by over 25% which is the highest revenue the hotel has recorded in over 10 years of existence.

There was no staff training or staff meeting at Villa Angelia Hotels when I was take on, which resulted in operational laxity and staff inadequacy. The staff training which I introduced and implemented helped most staff know more about their role and how to exceed guest expectations and also the HODs meeting helped every HOD knows what team work is all about as no department in the hotel can survive without another. Teamwork is key.

I was announced, awarded and rewarded as the best Jumia Sales Manager in 2015.

I was one of the key initiators of Jumia Online Market Place.

I was awarded the best student of the year 2007 at LCM Vocational Institute of Information communication Technology Department, Lagos.

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