Curriculum Vitae (CV)

Name : Ddamba Williams

Desired Job : Bell Boy

Telephone : +971-***-***-***

E-mail :adnds9@r.postjobfree.com

Objective

To obtain a Bell Boy position within your company, to work in accordance with the requisite standards of excellence, welfare and care to improve the company’s efficiency and guest satisfaction.

Personal Details

• Date of Birth : 21

st

/May /1991

• Age : 28 Years

• Marital Status : Single

• Nationality : Ugandan

• Address : Port Rashid, Dubai

• Languages : English, Luganda

• Passport No : B 1062521

Education History

YEAR INSTITUTION AWARD

1995 – 2001 Old Kampala Primary School (Primary) Primary Certificate 2002 – 2006 Kings College Sec School (Secondary) Secondary Certificate (UCE) 2007 – 2008 Light College Sec School (Secondary) Advanced Certificate (UACE) 2009 – 2010 Makerere Business Institute (M.B.I) Marketing & Business

(Certificate)

2012 Buganda Royal Institute Guidance & Canceling

Work Experience

November 2020 up to Present

Zaya Al Barari Living Hotel

Bellman / Buggy Driver – Concierge

March 2018 – Aug 2020:

The Queen Elizabeth 2 – PCFC Hotel

Bellman – Concierge

• Handling The QE 2 Tour for walk-in guests and In-house guests

• Assisting the guests with carrying their bags and luggage.

• Courteously greeting customers and provide them high quality service.

• Escorting guests to their respective hotel rooms.

• Receiving telephone calls that come to the concierge desk in the absence of the attendant

• Respond to bell calls from guests either from the rooms or from where they are.

• Loading and unloading luggage from the vehicles that the clients either come in with or are leaving in

Jan 2015 – to March 2018 :

Emirates Grand Hotel, Dubai

Bell Boy

• Assisting the guests with carrying their bags and luggage.

• Courteously greeting customers and provide them high quality service.

• Escorting guests to their respective hotel rooms.

• Receiving telephone calls that come to the concierge desk in the absence of the attendant

• Respond to bell calls from guests either from the rooms or from where they are.

• Loading and unloading luggage from the vehicles that the clients either come in with or are leaving in

• Assisting the guest to book a wake up call, the bell boy needs to be on hand to book and make the call at the appropriate time. Jan 2013 – Dec 2014:

One & Only the Palm

House keeping (Room Attendant)

• Handled housekeeping requests in accordance with the procedures in the Quest housekeeping manual.

• Advised guests on the operation of equipment in rooms when necessary.

• Attended to lost property to lost property procedure.

• Identified and access rooms for servicing according to procedure.

• Reported maintenance requirements promptly.

• Removed soiled linen according to the Quest procedure. Feb 2011 – Dec 2013:

SERENA HOTELS AND RESORT

Door Man

• Offered consistently professional, friendly, warm and engaging service.

• Ensured guests are greeted appropriately upon arrival in a warm manner.

• Opened car doors for arriving and departing guests and escorted them to the lobby.

• Controlled all guest car keys and ensured that cars are delivered within 10 minutes upon guest request.

• Established, promoted and maintained good public relation while meeting or exceeding guest expectations.

Oct 2010 – Jan 2011:

MTN

Customer Service.

Skills and Attributes

• Communication skills: My work has helped me very much to attain this skill in which I have learnt how to handle and deal and talk to different people through customer care.

• Interpersonal Skills: I have skills in relationship building and this is due to interactions with people from different backgrounds.

• Organisational Skills: I have gained skills from schools and organisations where I have been working.

• Team Work: I have been working and I believe with team work so that the organisation can achieve its goals and objectives.

• Computer Skills: I have experience in Microsoft Word, Microsoft Excel and Web Access.

Key Achievements

• I have acquired interpersonal and problem solution skills that have enabled me to work with other with ease.

• Also working experience and more knowledge from since I left school dealing and overcoming challenges.

• To acquire more knowledge and skills in the challenging hospitality industry.

• To put professionalism and productivity in the line of work as well as providing good services.

• To help expand my acquired knowledge from school to help me achieve my goals. Personal Attributes

• Ability to work automatically, with minimal supervision

• Superb Verbal & written Communication skills

• Mature and professional manner

• Excellent attendance and punctual standards

• Dealing with people's demands

• Ability to deliver work on pressure.

Contact this candidate