Looking for Admin related roles

RESUME

BALASUNDARI RADHAKRISHNAN

. West Mambalam,

Chennai 600 033.

Email: adndr0@r.postjobfree.com

Mobile: +91-955**-*****

Objective:

To pursue a highly challenging career where I can apply my knowledge and contribute constructively to the Concern. 20 Years of Total Experience. Selected Skills

o Software development lifecycles and

procedures

o Automated test suites

o Test case management

o Recreation of the defect analysis

o Compliance tracking systems

o Banking Software applications

o Contract requirements and technical

documents

o Continuous integration

Technical Competencies and Qualifications

Good knowledge of Customer Service principles and methodology

Experience in Performance of Build validation and verification

Experience in Positive & Negative testing, Boundary value analysis, Smoke or Sanity testing, Regression testing, Ad-hoc testing, GUI testing, User Acceptance testing, API Testing, Cross browser testing.

Self-driven and self-motivated person with great communication and presentation skills

Comfortable working as a member of integrated team as well as independently

Good knowledge of Software, Hardware and Services product families

Excellent Knowledge of Microsoft Office software (Word/Excel/CRM)

Certified for Manual Testing & Core Java

Certified for Selenium-Automation tool

Profile

Quality Assurance Specialist with Banking software product quality assurance experience including test planning implementation and execution. Talented in Manual testing. Excellent at quickly identifying high level test strategies and problems. Collaborative but decisive personal style; effective communicator and problem solver. Core Competencies

Communication – good verbal and written communication skills for interaction with Client and Team members.

Impact and Influence – ability to handle effectively and influence team members

Initiative and self-directed - able to interact with all levels of management

Teamwork – working constructively and flexibly with a diverse group of people

High Personal Standards - Ability to organize work for self and others and be able to handle multiple tasks simultaneously with attention to detail Duties and Responsibilities of Quality Analyst

Handling Indian Project includes banks, insurance companies, credit unions, power finance corporations, industrial development banks, merchant funding companies, state and county economic departments and co-operative banks

Currently involved in Scrum Team under Agile methodology

Taking part of daily Standup sessions, regular sprint planning, demo and review meetings.

Creating application and testing by executing suite of TestNG/Selenium Web Driver test harness with custom-built centralized test management components to execute tests on a distributed set of test client machines.

Reviewing client requirement documents to ensure that requirements are testable

Coordinating with Documentation team to prepare documents for user perspective

Manual testing for Mobile applications with integration testing of same in online

Now working under below Indian and UAE projects with several products and different modules

1. Sewa Grih Rin Ltd(LOS,LMS and Collection modules) 2. JFS Bank

3. Syndicate Bank

4. Indian Bank

5. UCO Bank

6. Siddhartha Bank

7. SBI-RRB

8. Ratnakar Bank Ltd

9. ADCB – SME Module for UAE

Created Test Cases, Test Scripts, Test scripts using Approach documents

Interacting with the Developers, Business Analyst, Data Analyst and Project Management team to communicate the defects using Mantis-Bug report tool and explaining effectively to fix the defect properly.

Review the work of other team members and provide assistance as directed

Recreating the production issues and helping the developer to fix the exact issue.

Executed the QA processes and maintained an exceptional level of quality, efficiency and effectiveness in the deliverables of each New Product and Product updates

Worked with New Client requirements effectively.

Ability to project professionalism over the phone and in person

Able to work in a detail-oriented, analytical manner

Preventing Bugs by helping to move quality upstream in the product development process.

Provide reports on test progress, test results, and other relevant information

Testing Methodologies:

1. Regression Testing

2. Sanity Testing

3. User Acceptance Testing

4. Functionality Testing

5. Validation

Experience in Manual & gaining knowledge for Automated Testing for Software Quality Assurance (SQA)

Knowledgeable in Open-Source Automation Tools (Selenium)

Create, execute test cases and update the test results while adhering to Banking software quality standards in general for measuring software quality Contributions:

Identified, documented and reported bugs, errors, interoperability flaws and other issues within proprietary software applications developed by us for global user base.

Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Complete all assignments on or ahead of schedule.

Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.

Worked collaboratively with QA, development and business groups to complete comprehensive testing on 2 major new releases of Punjab Sind Bank & City Union Bank-Digitalization, ADCB-SME, SBI-RRB and ADCB Bank Technology Summary

Testing Tools:

Selenium Suite (Selenium IDE)

Languages: Basic Familiarity in Core Java programming

Evaluated quality of assigned projects and products that will be delivered

Communicated major status of projects QA personnel and customer concerns to the QA Manger in a timely manner

Pinpoint software defects, track bugs, Revalidate and close fixed defects and validate functionality.

Serve as a value-adding member of QA teams.

Improved documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.

Contributed to high-reliability technology releases as a result of thorough testing that helped maintain Banking industry-leading ranking, market share and customer-satisfaction rating.

Duties and Responsibilities of Technical Support

Handle incoming calls & Emails professionally and efficiently

Handling Software and Hardware team

Handling PAN India installations and Escalations

Maintaining more than 100 Resident Engineers and Field Engineers attendance on daily basis and sending the report to respective department on monthly basis

Call report collecting from engineer and filing the report as customer wise

Call follow-up till closure

Create tickets for all issues as reported and escalate as required

Maintaining Bio-Metric for In House Engineers

Scanning and sending the relevant document to the respective branch through mail and will courier the same

Maintaining customer database in excel.

Updating and Adding Customers on Portal

Update Call Reports to Immediate Manager

Engage in every issue and work on behalf of the customer to get the issue resolved within the SLA based on the ticket priority

Assist in overall documentation for both internal and external and ensure kept up- to-date as changes occur

Vendor Allocation (assigning vendor for calls where our engineers are not available and processing their payment)

Back up engineer coordinating

Follow-ups through from start to finish with strong attention to detail

Flexible to work on Holidays and open shifts if required

Duties and Responsibilities of Front Desk

Attend Inbound and Outbound calls. Procuring & Distributing Medicines and Office Supplies like Housekeeping and Office Stationery.

Maintaining Invoice Register, DC, Inward/Outward Register also in excel sheet. Inward and Outward the Hardware Materials.

Ordering for Printing (Business Cards, ID Cards, Office Envelopes, Letter Heads, Invoices, Birthday Cards, etc.….)

Filling of Travel Entitlement & Settlement forms.

Record and Handle of Incoming, Outgoing and Tracking Couriers. Dealing with Complaints and handling them.

Often monitoring who is coming and going through the doors. Controlling Access System.

Answering visitor inquiries about the company, directing visitors to appropriate contacts, arranging appointments for guests to meet with company staff. Looking after the travel desk of the company with respect to ticket booking (Air, Rail, and Road), VISA Arrangements and Hotel Booking.

Coordinating with Vendors like Cheque Collecting, Rental Materials collecting, etc.……

Co-ordination with Customers for Invoice Delivery and Materials Delivery, etc Arranging Office boys to buy Lunch, snacks, Sweets, taking photo copies, Scanning works, etc

Assist in the planning and preparation of meetings, conferences and conference telephone calls.

Responsible for daily cleaning and general maintenance of the office. Verifying, getting signature from authorized persons to approve for bills like Hotel Accommodation, Travel Arrangements, Courier, Coffee & Tea, Xerox, Office Supplies, Printing, etc.……

Taking care of the Candidates coming for the Interview. Vendor management - Contract vendors for AC, Repair works, EPABX, Water Dispenser etc

Coordinating with other branch offices / departments like Admin, HR, Support, Accounts, Sales, Purchase…….

Experience:

Worked at SysArc Infomatix Private Limited as a Quality Analyst from Dec 2017 to Apr 2021(3years 4 months)

Worked at Hitachi Systems Micro Clinic Private Limited as Technical Support Co-Ordinator from May 2017 to Dec 2017 (8 Months)

Worked at Veeras Infotek Private Limited as as Technical Support Co-ordinator from Apr 2016 to May 2017 (1 year)

Worked at Veeras Infotek Private Limited as Admin cum Front Desk Executive from Oct 2012 to Mar 2016 (3 year(s) - 5 month(s)) Worked at Excel Water Systems Pvt Ltd as FOA

Feb 2008 to Oct 2012 (4 year(s) - 8 month

Worked as Front Office Executive in Emantras Interactive Technologies Pvt Ltd., Chennai. (From June 2007 to January 2008)

One and half years worked as a Front Office Executive Cum Centre Administrator in Bharat Matrimony Centre at Chennai (From 2005 October to March 2007) One and half years Worked as a PBO in Current Account Division under ICICI Bank through Michael Management at Chennai. (From 2004 May to 2005 October)

One Year worked as a Front Office Administrator in Hotel Star City at Chennai.

(From 07-3-2003 to 10-4-2004)

Three Years worked as a House Keeping Supervisor in Hotel Ramyas at Tiruchirappalli. (From 07-3-2000 to 03-3-2003)

Industrial Exposure:

One Month Winter Training in House Keeping Department of Breeze Hotel at Chennai. (From 01-12-1998 to 12-01-1999)

Educational Qualification:

Examination Name of the Institution Year Percentage Undergoing B.com Madras University Yet to

Complete

Craft Course In

Housekeeping

VJP Catering College July 98-

June99

53%

SSLC SVS Higher Sec School 1996 60%

Languages Known:

English & Tamil

PERSONAL DETAILS:

Father Name : Mr. Radhakrishnan

Date of Birth : 27-11-1980

Sex : Female

Marital Status : Married

Nationality : Indian

Permanent Address : West Mambalam

Chennai 600 033.

Reference:

Mrs. Vijaya (Chairperson)

Mr. Shanmugam (Principal)

VJP College of Catering & Hotel Management

Siruganur, Chennai Highways,

Thiruchirapalli 621 105.

Ph: 2650 294 / 394 (or) 2760 094

Mr. Nalini (HR)

Veeras Infotek Private Limited

5C Kences Towers,

#1 Ramakrishna Street.

Off North Usman Road,

T.Nagar, Chennai 600 017.

Ph: 044 984**-*****

Mr. Nallusamy (Managing Director)

Mr. Mani (a) Pazhanisamy (Admn. Mgr.)

Ramyas Hotel Private Limited,

13-D/2 Williams Road,

Cantonment,

Thiruchirapalli 620 001.

Ph: 2415 128 / 85 / 87-91.

DECLARATION

I hereby state that the above information is true to the best of my knowledge. Signature of the applicant

(Balasundari)

Place: Chennai

Date:

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