Emily Keen

Customer Service

Seattle, WA *****

adndoy@r.postjobfree.com

509-***-****

Hello, thank you for taking the time to get to know a little bit about me and why I would be a great fit for your company! My name is Emily Keen; I am a 21-year-old who has just moved to Seattle in search for her next career opportunity; I am open to any and all! I have over 4 years’ experience in customer service and am familiar with working in both retail and the food industries. I’ve worked on a line, served tables, washed dishes, and conducted stock inventory. I am proficient with the Microsoft Office Suite, familiar with working old fashion cash registers as well as POS computer systems, and am trained in handling cash and debit/credit card transactions. I take any job I have very seriously. I’m determined, hard-working, organized, and goal-oriented. I am comfortable working in a fast-paced environment, and don’t mind when things get a little slow. I am just as effective in a team as I am working on my own. Working in a team is great, in my opinion; it gives each individual the chance to see how they function around their other co-workers and also provides room for creativity. If something needs to be addressed or solved, I will take initiative and make sure it is taken care of. I’m assertive enough to motivate others to do their jobs to the best of their abilities, and also friendly enough for them to confide in if they ever needed a lending hand or have a question.

To me, customer service is about making sure your customers feel welcome when they arrive, that they are your top priority during their visit, and that they leave feeling fulfilled and wanting to return. It is important for them to know you appreciate their business, and that you will endeavor to ensure they have a pleasant experience. Whether that be providing them with useful information, hospitality, or just providing a smile. I thrive when I am helping others; I believe it is one of my strongest passions in life. Making others feel important and taken care of is very rewarding to me. Thank you again for taking this time to let me introduce myself to you. I am looking forward to bringing my hard working and enthusiastic attitude with me to work every day. Sincerely

Authorized to work in the US for any employer

Work Experience

Client Receptionist

Northgate Veterinary Clinic - Seattle, WA

August 2020 to Present

• Scheduling pet’s appointments

• Handling cash, card and check transactions

• Transferring medical records and history to other vet clinics

• Making sure pets are properly and safely transferred from our care back into their owner’s care Front Desk Associate

Massage Envy - Seattle, WA

May 2019 to December 2019

I am responsible for booking clients for massages or facials based on their personal needs. I work on a computer using our program Evo, as well as all the Google Drive and Microsoft programs. I make charts for things such as clients we need to follow up with, clients who need to be billed soon, clients whose payments haven’t processed, etc. I answer our company phone all day and strive to keep an organized schedule so that all clients receive a service that is fully customized to them. I also run monthly membership dues every day for clients with a 6-12 month membership with Massage Envy. I answer any and all questions regarding service provider styles, pressures, techniques, pricing information, business hours, our Wellness Program, etc. I also handle membership cancellations and freezes as well, which consists of either calling clients or emailing back and forth to find the best option for them. I make note of all conversations I have with clients that have complaints, questions/concerns, any client issues that come about during the day/night, and anything else that may need to be documented so that our entire Front Desk staff is informed and up to date. I also open and close the clinic often so am in charge of cleaning and tidying things up for that day or next. I manage reports such as the daily cash flow, EFT’s

(monthly billing), am in charge of opening, closing, and handling the cash register, as well as locking up the clinic during close.

Assistant Manager

Portage Bay Cafe - Seattle, WA

March 2019 to May 2019

I am the Manager on Duty for the 65th location of Portage Bay Cafe. It’s my responsibility as the Manager to make sure all areas of the restaurant are running smoothly and in a timely manner. I’m also there as an extra pair of hands just in case things get chaotic. If there’s a line of people out the door, it’s my job to be the host and get them seated. If there’s food on the hot table ready to be served, I either grab some servers to run the food out to their tables or I deliver the food myself. I also touch base with tables and make conversation with the customers, introducing myself and letting them know I’m there to take care of anything they need. I am in charge of “phasing” workers if its slowing down and we don’t need as many people on the floor. It is also my responsibility to keep up with the restaurant’s earnings for each week and making sure it is meeting our goal.

Sales Associate/Cashier

Pandora's Box - Kennewick, WA

March 2018 to November 2018

• Assess customer's needs and provide assistance and information about the products.

• Ensure high levels of customer satisfaction by delivering excellent sales and service.

• Maintain in-stock supply and merchandise products on the sales floor.

• Remain knowledgeable of products and features.

• Suggest ways to improve sales through new sales promotions & tactics.

• Welcome customers to the store and answer their questions.

• Took inventory of materials and made orders where necessary. Crew Member

Baskin Robbins Ice Cream - Richland, WA

July 2017 to December 2017

• Accepted customer payments, and made change when necessary.

• Counted the cash in the register at the start and end of each shift.

• Encouraged customers to register for store rewards, cards and promotions.

• Greeted an average of 30+ customers per day.

• Kept lines moving smoothly so that no more than 3 people were in line.

• Interacted in a pleasant and friendly way with store guests.

• Performed duties such as scooping ice cream, making milkshakes, and decorating custom cakes. Waitress

Queen Mary - Seattle, WA

March 2017 to May 2017

• Assisted hosts and hostesses with seating of guests during rush times, as well as maintaining an organized reservation list.

• Calculated check amounts and split checks when parties requested separate checks.

• Completed all side work after completion of dining service.

• Completed an entire food service and training course when hired.

• Delivered outstanding customer service by serving food and drinks to guests.

• Effectively maintained a clean working environment during shift.

• Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served.

• Ensured all meals served to patrons met quality standards.

• Memorized an extensive menu of over 60 different kinds of tea and all their ingredients.

• Recommended entrée or drink choices to guests by listening to their preferences and concerns.

• Used a POS system to place orders and print checks. adndoy@r.postjobfree.com

Insider

Insider

Domino's Pizza - Richland, WA

July 2016 to December 2016

Accepted and processed customer payments in cash and credit/debit cards, checking for validity.

• Acknowledged customer issues and resolved their problems quickly and efficiently.

• Directed food deliveries.

• Interacted with customers on a daily basis with excellent communication skills.

• Prepared dough and toppings ahead of time to make the following day more productive.

• Trained new team members on POS software and order-taking. Education

High school or equivalent

Skills

• cash (Less than 1 year)

• Cash handling (5 years)

• inventory (3 years)

• Point of sale (2 years)

• Pos (Less than 1 year)

• Word (10+ years)

• Customer Service (5 years)

• Cash Register (4 years)

• Excel (2 years)

• team player

• Microsoft Office (2 years)

• Millennium (Less than 1 year)

• Guest Services (5 years)

• Salon Software (1 year)

• Presentation Skills

• Host/Hostess

• Front Desk (1 year)

• Upselling (3 years)

• Administrative Experience (1 year)

• Makeup Application (5 years)

• healthcare (1 year)

• Caregiving (10+ years)

• Multi-line Phone Systems

• Retail Sales

• typing (10+ years)

• Pricing

• Merchandising

• Cleaning Experience

Certifications and Licenses

food handler certificate

Additional Information

Skills

Care Giving (5 years), Microsoft Office (10+ years), Microsoft Word (10+ years), Excel

(10+ years), POS system (2 years), Traditional Cash Register (4 years), Customer Service, Cash Register, Fast learner, Inventory, POS, Cash Handling, Filing, Attention to detail, Dependable, Problem Resolution, Presentation Skills, Inventory Management, Excellent communication abilities

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