Subashnee Govender

072-***-****

adndn7@r.postjobfree.com

Entabeni Road, Paradise Valley, Pinetown

Guest Experience Coordinator

PROFILE

I am an honest, reliable, hard-working and competent person. I have strong methodical skills and posses great leadership and communication skills. I also constantly thrive on challenge and seek perfection in my endeavors and have a keen competitive spirit that enables me to set high standards. In employing me in your company I will serve as a great asset as I will work to the best of my abilities and strive through excellence. Through my determination and motivation, I will be a strong ‘go-getter’ and will continue to sharpen my knowledge and expertise.

SKILLS

Multi Task Management

Exceptional Communication Skills

Strategic Sales Knowledge

Computer Literacy

EDUCATION

Durban University of Technology, Durban

(2003 – 2006)

SOFTWARE

Microsoft Office

Opera Reservations System (ORS) – Micros Fidelio

Iris 1 and 2

WORK EXPERIENCE

2021 – Present

Guest Experience Coordinator

First Group, Durban

●Handle Inbound and Outbound Reservations telephonically and on email.

●Manage and satisfy social media guests with reservation enquiries for Packages and Campaigns in direct relation to social media posts.

●Deal with guest complaints relating to bookings.

●Follow up with guests on payment of invoices.

●*Coordinating marketing campaigns with sales activities.

2013-05 – Present

Customer Care Consultant

First Group, Durban

●Managed incoming requests through booking holidays for members.

●Assisting with account queries.

●Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to the company’s quality standards and value.

●Sourcing stock to meet the need the needs of customers

●Manage and satisfied social media clients, attending to reservation request and queries for

●Packages and Campaigns in direct relation to social media posts.

2013-02 – present

Holiday Planner

Club Leisure Group (Now Known as First Group), Durban

●Maximized bookings by delivering a pleasant and efficient reservation service on Inbound & Outbound Calls, Emails & Faxes.

●MSC Cruise Quotations & Bookings.

●Assisted walk in Members with quality reservations & exceeded Guest Experience.

●Planning and Equipping Members with Travel Information & Knowledge.

2012-01 - 2013-01

Visa Consultant/Receptionist

Sure Travel: Mk Bobby Naidoo Travel Agency, Durban

●Visa Applications

●Itinerary Planning

●Front Office Management Assistance

●Website Updating

●Assisted consultants in Travel Arrangements for bookings

●Travel Vouchers

●Admin Functions

●Administering ADM/ACM transactions

●Checking BSP Reports and Statistics

●Invoicing and Cash Refunds on Quick Software

●Typing and Layout of Adverts

●Reception Duties

2011-06 - 2011-12

Junior Travel Consultant/PA

Webtour Getaways (Affiliated with Club Travel), Durban

●Admin Functions

●Booking Enquiries on Email

●Research on Tour Packages from Preferred Travel Agencies and Tour Operators.

●Trained on Amadeus

2009-01 - 2011-12

Leisure/Marketing Consultant

Fun Holidays (Club Leisure Group), Durban

●Self catering reservations for national/international clients.

●Tours and tailor – made reservations.

●Conferencing

●Car Hire

● Daily marketing calls and e- marketing of specials/discounts on accommodation, tours and wellness packages.

● Daily internet research on companies for marketing purposes.

●Administration and record keeping of clients reservations/quotes and followed up on payment of clients.

2008-06 - 2008-12

Telesales Representative

The Unlimited Group, Durban

●Marketed a wide range of innovative insurance and lifestyle products

●Met positive sales targets.

2006-09 - 2008-02

Central Reservations Administrator/Consultant

Three Cities Group, Durban

●Admin

●Central billing transactions

●Central loggings

●Data Capturing

●Preferred Guest Card Consulting Reservations

●Industry Rates for enquiries and bookings

●Site Inspection bookings

●Prize Winner Bookings

●Marketing and presentation of Preferred Guest Card Vouchers

References

Zipho Bndela – 061-***-****

Former Supervisor, First Group

Kanandree Pather – 083-***-****

Former Reservations Manager, Three Cities

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