Credit Control/Customer service officer

VIVIAN ODUGBESAN AYO (Nee Enogieru)

E-MAIL: adndlh@r.postjobfree.com CONTACT ADDRESS: Odo Ona Elewe, Orita Challenge, Ibadan, Oyo State, Nigeria PHONE NUMBERS: +234-703-***-****

PROFILE

I am a dynamic, versatile and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring heightened level of customer satisfaction with unique ability for quick acquisition of product knowledge; proactively contributing to the improvement of the working environment; highly developed organizational skills and accustomed to maintaining high productivity level.

SKILLS

Administration

●Supervision and follow up on supplies to ensure timely delivery and payment

●Prioritizing schedules and handling multiple task

●Suggesting and implementing new reporting procedures

●Successfully working to strict deadlines

Communication

●Writing convincing and persuasive letters to company’s debtors to ensure timely collection while also maintaining the business relationship

●Corresponding with all company’s sales executives across the country on issues relating to customers

Managerial/Interpersonal

●Exercising good judgment, showing initiative and being proactive

●Part of a team to design new office procedures

●Facilitated planning meetings, promoting individual high level of personal achievement

●Advised on career development

IT

●Compiling and editing comprehensive monthly and quarterly report for general meetings

●Daily use of database

●Customizing database to suit unique departmental needs

●Micosoft office (word, excel, power point) proficient

●Sage and quick books proficient

Others

Product/service sales

Customer service

Analysis and performance evaluation

Policy creation

PROFESSIONAL EXPERIENCE

2019 – Till date Agricare STD Plus Limited, Oluyole, Ibadan

Senior Executive - Credit Control Officer

●Managing over 2,500 active customers’ account and a receivable portfolio of over two hundred million in naira

●Ensuring constant cash flow for the business operations

●Thorough scrutiny of customers’ account in line with credit policy

●Resolving controversial issues through account reconciliation with customers

●Establishing clear payment terms and constantly following up for payment

●Ensuring constant reduction in over 90 days debt portfolio of the company thereby reducing bad debts

●Supervising delivery procedure to ensure flawless operation

2015 – 2019 Agricare STD Plus Limited, Oluyole, Ibadan

Junior Executive - Credit Control Officer

●Certifying customers’ order in line with credit policy before invoice is issued.

●Notifying customers and sales representatives for every order honoured and administered.

●Daily, weekly and monthly notification and reminders to customers’on outstanding balances, via phone SMS, phone calls, and electronic mails.

●Customer account management through regular account and invoice review

●Following up with customers to ensure payment is made as at invoice due date.

●Strategizing to recover good and bad debt through debt policy creation and implementation

●Confirming to customers and sales representatives any payment received.

●Liasing with sales representatives on matters related to customers account clarification

●Sending of customers’ account status to sales representatives on regular basis

●Liasing with receivable officer on customers’ payment.

●Handling all correspondence from/to the head office to the sales representatives

2013 – 2014 Sterling Bank Plc, Oke Ado, Ibadan

Direct Sale Executive

Job Description:

●Sales across all retail Products

●Customer account management

●Opening of accounts

●Providing financial retail products to meet customer’s need

●Enhancing the highest level of service to customer

2012 -2013 Walan Hotel (Formerly D’rovans Hotel) Ring-road, Ibadan

Customer Service Officer

Job Description:

●Introduction of available service to guests

●Logging on off guests information on the hotel suites (portal)

●Complaint and Query resolution

●Customer account management

●Handling of on-line bookings and reservations of guest

●Preparing hotel reports of guest for SSS, Immigration offices and hotel management in general

●General record keeping

2011 – 2012 Skye Bank plc, Oyemekun Branch, Akure, Ondo State

Customer Relationship Officer

(National Youth Service Corp)

Job Description:

●Profiling customers and providing financial product to meet their needs

●Sales across all products segments – current/savings accounts, Assets products – loan products.

●Customer account management

●Providing the best possible service and being the dedicated point of contact for customers.

2009 – 2010 Teaching Farm Management (TEFAMAC), University of Agriculture, Abeoukuta, Ogun state

(Industrial Training)

COURSE/TRAINING - Introduction to Business Management (King's College London - 2021)

EDUCATIONAL BACKGROUND AND ACADEMIC QUALIFICATION

2005-2010 Federal University of Agriculture, Abeokuta, Ogun state

B.Agric in Animal science/nutrition (2nd class upper division)

2001-2002 Obey Olise High School, Benin City, Edo state

WASSCE – June 2002

1996-2001 Gbagada Grammar School, Bariga, Lagos State

JSCE

BIO-DATA

Date of birth 5th march 1986

Sex Female

Status Married

State of origin Edo

LGA Oredo

Nationality Nigerian

ASSOCIATION MEMBERSHIP

Risk Managers Association of Nigeria (RIMAN) – Associate member

LANGUAGES

English, Yoruba and Edo

REFEREES

Available on request

Contact this candidate