Travel Agent Ticket Sales

Jacinth A Liautaud

**** ** ********* ****

Port St Lucie, FL 34986

Phone: 561-***-****

Email: adndl1@r.postjobfree.com

PROFESSIONAL SUMMARY

Well experienced Senior Ticket agent within the international airline industry associated with FAA travel regulations and passenger standards. Adaptive when working with a diverse population and a good understanding of the flow of passengers and special guest needs. Excellent listener and empathic in person and over the phone with the ability to handle high-stress situations. A team collaborator and leader to create the best possible experience for all flight attendees. CORE COMPETENCIES

TSA Protocols Payment Processing Systems Rewards Programs Special Needs Passengers Ticket / Itinerary Processing Group Ticketing Phone Inquires Reservations Ticketing Reports

EXPERIENCE HIGHLIGHTS

Impacted many traveling guests when demonstrating excellent customer service manners by greeting with a warm and sincere smile and during conversation for ticket information and preparation for travel

Avoided long lines by handling all aspects of ticket and reservation inquires in an expedient manner and attentive to resolve all grievances

Ensured proper understanding of itinerary to include time tables for check-in on date of travel and advised of aircraft configuration and seating options

Provided special accommodations such as wheelchair and meal selections for customers by entering into data base on daily basis

Processed cash or credit card transactions for ticket sales, refunds or upgrades using proprietary software and attentive to details

Answered incoming calls and transferred to ticket office staff members and returned calls when necessary within 24 hours

EMPLOYMENT HISTORY

Sales Associate

02/2016 - 11/2018 GHO Homes Corp Port St Lucie, FL Postpartum Doula

09/2003 - 09/2015 Mothers Care Pembroke Pines, FL

Senior Ticket Agent

07/1995 - 01/2002 Air Jamaica Kingston, Jamaica

JACINTH A LIAUTAUD Page 2

CERTIFICATIONS

Air Jamaica Ticketing Course/ B/I/A Air Jamaica

Professional Sales Training Program Larry Neiman Enterprises Air Canada Fares and Ticketing Air Canada

British Airways Fares and Ticketing British Airways EDUCATION AND TRAINING

Issuing Institution Location Degree Received Course of Study Sam Sharpe Teachers'

College/UWI

Montego Bay,

Jamaica

3 Years of College or a

Technical or Vocational School

Early Childhood

Education/Remedial Education

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