Profile Summary

Computer Science Graduate working with Ugam Solutions having overall 9 year’s experience in ITES/Market Research industry as Lead Analyst.

Professional Experience

Ugam Solutions, Lead Analyst August 2013 – Present

Currently working on new role in Sampling Team to create sample database of respondents participating in surveys.

Sampling role requires Project Management skills to interact with PMO/Research at client end and manage projects. For Sampling process Possess Technical skills of T-SQL/Excel for generation of Sample database after Pre Cleaning process, Cleaning steps, Sample selection similar to ETL process.

Sending out Sample invites.

Performed various supervisory level tasks like maintaining Team performance report, mentoring new joiners, interacting with key stake holders like PMO, Survey Programmers, Clients, Managers and being a point of contact for any escalation point on bugs/suggestions.

Programming and testing on-line market research surveys utilizing custom survey design tools.

Working with managers and all stakeholders involved in projects.

Experience of supervising and guiding colleagues joined newly.

Testing and validation of survey logic and data flow.

Troubleshooting issues with in-field surveys, discuss issues related to questionnaires with clients and suggest solutions for the same.

Fully understand all survey programming, logic requirements and programming impacts on data structure and research requirements.

Handle multiple projects independently and deliver error free output, upload/download of data and cross check of the data for accuracy.

Be point of contact and escalation point on bugs/suggestions.

Understand, coordinate, and execute all technical aspects of project.

Work in a dynamic programming environment which requires creative input to resolve technical issues.

Reliance Communications, Technical Support Executive May 2012–August 2013

Giving support for Internet Service Provider(Reliance), basic Troubleshooting of Wimax device.

Handled L2 level tech desk which looking for top 100 high value corporate customer of company.

Assisted customer to perform troubleshooting of outages to determine if issue is telecom, cable or equipment related.

Monitoring and Troubleshooting the incidents observed in the network and the devices.

Checked performance related issues like packet loss, latency, slow speed and raising ticket related to these issues.

To check subscriber station is operational or not, SS – Signal Strength(RF parameters/Modulation is up to the mark or not).

Troubleshooting issues with the help of tools like Putty, Telsima NMS and Clarity OSS,Clarify.

Technology Skills Summary

Databases: Oracle, My SQL, MS SQL, T-SQL, SSIS Component of MS SQL, TOAD, Relational Databases.

Languages: VB Scripting, SQL, VBA, VB.NET, JAVA, ASP.NET, C,C++,JAVASCRIPT, XML, HTML .

Software: Visual Studio, Git, Selenium IDE, Selenium Webdriver with Java(JUnit, TestNG), Dimension Tool/IBM SPSS Data Collection Tools(dmgrGlobal,TOM), SPSS, Excel, MS Office, MS PowerPoint, Amdoc’s(Clarify),Clarity OSS, Telsima NMS, Putty, PDMS, TOAD(Quest software),etc.

Hardware: Have Knowledge of Assembling Desktop PC and Troubleshooting any problem.

Certifications

EdX T-SQL Course(2019)

Automation Testing Tool – Selenium(A+ Grade) (Jan,2016)

ASP.NET 3.5 with C# from NIIT(64%) (May,2013)

Academic Achievements

Year

Degree

Board / University

2012

Bachelor of Science in Computer Science

G.N Khalsa College, University of Mumbai, India.

2009

HSC

G.N Khalsa College, Maharashtra State Board, India

2007

SSC

K.V.K High School, Maharashtra State Board, India

Select Academic Work

Projects

Website Automation Testing Jan 2016

Build automation testing framework using Selenium Webdriver.

Website May 2013

Build ASP.NET 3.5 based website.

Live Project for Premium IT Academy Dec 2011-Feb 2012

This was an individual project as part of academic syllabus for educational classes to store records in software.

Some basic functions were included in it like updating, deleting, adding records.

Front end language used was VB.NET 2008 and Back end was MySQL 2005.

Personal Detail’s

Nationality : Indian

Marital Status : Single

Date of birth : 6th Nov 1991

Languages known: English, Punjabi, Hindi, Marathi

Hobbies : Reading Newspaper, Reading Book’s, Listening Music, Playing Outdoor Games.

Place : Mumbai Gurpreet Singh

Date :

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