Ignatious Rovel Michael

Address: *-*-*** ************,

Telengana 500025

India

Mobile: +91-995*******

Email: adndhu@r.postjobfree.com

Date of birth: 29th October 1994

Nationality: Indian

Language skills: English, Hindi, Tamil and Telugu. Skype Id: ignatiousrovelmichael

Availability: Currently available

Profile

Objective

My main objective is to enhance my capabilities, performing the highest quality standard of service to the customers by fulfilling my duties and responsibilities to my best ability. My motivation is to gain worldwide experience and expose myself to various cuisines, to travel the world and meet new people while working in the cruise line industry. Also to continuously learn and challenge my own abilities with my growing knowledge in the Food and Beverage field. Great communication, creative skills, interpersonal skills and good mental and physical strength puts me at the top of my chain to work hard and at the same time support the business by preserving the good image of the company I serve. Key skills

Operational Management: Focused, Stress tolerant, Communication skills, Punctual, Team Player and maintaining excellence in customer care.

Allocating recourses, both human and material, to maximize performance and efficiency.

Handling Point of Sale, Go Concierge, Micros and MsOffice. Recognition and certificates October 2020 - Present

STCW certified by Marlins, UK.

Cruise Hospitality Operational Course certificated by Hospitality Academy, Switzerland.

Earned certificates for passion, giving and sensitivity towards guests.

Appreciation letter for working in the helping the housekeeping department at the busiest schedule. Career History

Amazon North America

Financial District, Hyderabad.

https://www.amazon.com

Duties

Deliver excellent customer service acting with a customer-first mindset when answering customer questions.

Ask great questions to help identify customer needs and exercise great judgement in handling requests or difficult customer interactions.

Follow standard processes, indentify opportunities for improvements and escalate when appropriate in a timely manner.

Ensure compliance and follow all applicable policies for securing confidential information.

Issuing refunds, promotional credits and replacements for retail goods. Synchrony Financial June 2019-December 2019

Knowledge City, Hyderabad.

https://www.synchrony.com

Duties

Resolving credit card issues of customers for Banana Republic, Gap, Old Navy and Athleta.

Giving end to end resolution for customers.

Evaluating and escalating fraud transactions to the Management.

Assisting account opening of various clients.

Handling various fees including late fee, over dues, refunds etc. Food and Beverage Server February 2017 – February 2018 The Ritz Carlton, Lake Tahoe.

https://www.ritzcarlton.com/en/hotels/california/lake-tahoe?scid=45f93f1b-bd77-45c9-8dab- 83b6a417f6fe&y_source=1_NTc3MjgyLTQ4My1sb2NhdGlvbi53ZWJzaXRl 5-star ski in ski out luxury hotel

AAA five diamond recognition

Duties

Taking food and beverage orders and entering them into the system in a timely fashion.

Up selling customers with food and beverage according to the company standards.

Providing attentive service to customers by refilling drinks as needed and checking in during meals.

Promptly addressing customer service issues and referring customers to management when necessary.

Making sure the service need of the guests is met according to the standards and greeting them a fond farewell. Butler December 2015 - December 2016

St.Regis Deer Valley, Park City, Utah.

Utahttps://www.marriott.com/hotels/travel/slcxr-the-st-regis-deer- valley 5-star ski in ski out luxury hotel

AAA five diamond recognition

Duties

Welcoming guests during check-in and giving a fond farewell to guest while checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Having detailed information regarding arrivals and room requirements.

Providing excellent customer service as per hotel standards.

Performing cashier activities as and when required and handling the POS system for the transactions. Butler January 2014- August 2015

Taj Falaknuma Palace, Hyderabad, India.

https://www.tajhotels.com/en-in/taj/taj-falaknuma-palace-hyderabad/ 5-star Luxury Palace property hotel.

Duties

Taking care of all VIP suite room guests and coordinating with all concerned departments to fulfill guest needs and request.

Updating the hotel software with guest preference likes and dislikes on to the guest profile section.

Following up with all the guest needs until they are completed to the total guest satisfaction.

Welcoming the VIP guest at porte-cochere, sometimes airports for VVIP guests and other guests availing butler service.

Taking care of the guest’s requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.

Industrial trainee November 2011- April 2012

Royal Orchid Suites, Bangalore, India.

4-star leisure/ business hotel

Cook, Food and Beverage, Front Office and Housekeeping (Internship) Education

2011 – 2013 Osmania University, India.

Bachelors Degree in Hotel Management and Catering Technology Reference

Kameron strasbaugh : Head butler – St.Regis, Park City, Utah. Telephone : +1-435-***-****

Email : adndhu@r.postjobfree.com

Emmanuel Diaz Dohnert : Food and Beverage Supervisor – Ritz Carlton, Lake Tahoe. Telephone: +1-530-***-****, 775-***-****

Email: adndhu@r.postjobfree.com

Contact this candidate