IT Lead, IT Manager, IT Head, ERP Dynamics, Senior IT Specialist
Resume:
Plan & Develop – Plan and play an integral role in drafting project proposals,
produce clear, persuasive, and concisely written presentations. Consulting with clients to identify, clarify, and resolve complex issues. Develop and implement appropriate IT data management and reporting systems to ensure effective control of IT inventory and IT service provision. Project Management – ERP Project Manager, gathering SOW, Gap Analysis FRD, Acceptance, Testing, Training, and workflow of different departments.
• Negotiating with suppliers for best deals and liable for contracting consultants and preparing SLAs & OLAs.
• IT projects including system updates, upgrades, migrations, and outages. Monitor projects IT infrastructure part on an ongoing basis, evaluating progress, quality and managing issues.
Documentation – (ISO 9001:2015) Track, create and maintained Information Services documentation as required for Jacrijk Al Rushaid Co.Ltd.
• Designed successful processes, including input & output activities of the IT Department with implementation standard (ISO 9001:2015)
• Recommend IT strategies, policies, and procedures by evaluation, identifying problems, trends and anticipating requirements. Budgeting – Preparing, managing CAPEX & OPEX and its allocation. Monitors budget by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective action when needed. Vendor Management – Build and maintain vendor relationships, with the company’s standards of competition and serving as main point of contact on all IT related matters ensuring software/hardware licensing laws are followed. Team Management & Support – (Khobar – Aduwayhi – Assuq)
• Supervises IT division staff and explain overall departmental direction and managing their KPIs.
• Assist remote sites 200-250 employees, for a variety of IT functions. Eng. Head Nouman Of Information Saqib
Technology
TECHNICAL EXPERTISE
inouman@ live.com
Khobar – KSA
Self-Motivated, dedicated and a
spontaneous IT Manager with 10 years of
proven experience in IT Management IT
Operations Cloud Computing Digital
Transformation
Vastly analytical, dependable, and result
driven team leader with comprehensive
skills to implement and manage the
Enterprise Resource Planning,
infrastructure solutions and security.
Deemed for exceptional communication
skills at all levels, with the proven ability to
work with cross-departmental teams to
resolve issues and deliver innovative BI
solutions.
Expert in applying the best industry
practice, writing procedures and policies
for the company
WHO
AM
I
Project Management
Resource Management
Cloud Technology
Research & Data Analysis
Strategy & Execution
Enterprise Resource Planning
Server Management
Business Process Improvement
IT Infrastructure
EDUCATION
EFFORT PROJECTS INDUSTRY
10 Years 05
Telecommunication
Manufacturing
Information Technology
Training
Mining (ERP Project)
RECENT ERP – Microsoft Dynamics 365
(Delivered)
LOCATION Western Region
Eastern Region – Saudi Arabia
Machine Learning
BSC Hons in (Information &
Communication Technologies)
Arab Open University –affiliated
with Open University UK
(Class of 2013)
Higher Secondary School
Certificate
Pakistan International School
Jeddah
(Class of 2007)
EXPERIENCE
2007 2013
LANGUAGE
WORK BACKGROUND
English (Read – Write – Speak)
Arabic (Read – Write – Speak)
Urdu (Read – Write – Speak)
www.linkedin.com/in/ens
2017 – 2019
SUMMARY OF ROLES
SKILL SET
2019 – 2021
SOFT
SKILLS
Time Management
Adaptability
Team Coordination
Critical thinking
Creativity
MANAGEMENT
SKILLS
Planning
Technical Proposal writing
Worked with cross-functional teams
Negotiation
Delegation
LEADERSHIP
SKILLS
Integrity
Responsibility
Flexibility
Commitment
Training
IT Specialist
(December – January)
Jacrijk Al Rushaid Co. Ltd.
Western & Eastern Region – KSA
Helpdesk – Managing helpdesk applications, desktops, and daily time to time operations with ITIL practices.
Hardware – Install, Troubleshoot & maintain all kinds of hardware glitches related to Servers, Switches, Routers, Access Points, Cams & miscellaneous electronic equipment's interrelated to technology. Software – Converse software applications with users to determine level of satisfaction and/or need to modify software taking initiate actions. User authorities – Allocating with Office365 in Cloud environment. Create users, authorized accessibility and maintain Active directory structures, security rights, file sharing system and storage area for all users to ensure safe storage.
Existing Users – Managing Users, Groups, Profiles, Policies & Permissions, CPU utilization, drive space & Internet connectivity. Data Centre – Managing the Data Centre facilities/conditions e.g., air co, humidity and cable system assuring high availability by load balancing. Head of IT Department
(January – June)
Jacrijk Al Rushaid Co. Ltd.
Western & Eastern Region – KSA
DOB: 5- 10- 1987
LAN/WAN/VLANs/AD/DHCP/DNS
2012 - 2013 2015 - 2017
WORK BACKGROUND SUMMARY OF ROLES
IT Support Supervisor
(October – December)
Integrated For Training, ITC
Dammam – KSA
Assist staffs with installation, configuration, and ongoing usability of system hardware and software.
Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
Manage daily operations of the IT department, remote supports to end users.
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
Coordinate the needs of in-house IT experts and remote employees, vendors, and contractors.
Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
Assist with the installation of new hardware and software and help train employees to use.
Offer suggestions for possible upgrades and changes within the IT department.
Managing and monitoring the data center with all the necessary requirements.
Technical Service Department
Assistant
(March – March)
Computer Support House, CSH
Jeddah – KSA
Developing a rapid understanding of customer’s needs and detailed requirements.
Adhere to policies and procedures adopting a tailored methodology in running CSH projects practices.
Guiding Project Team for any deviations from the plan, recommend corrective action, and help to prepare any appropriate exception plans at the present site.
Fulfillment of the highest level of Service Quality in terms of Agreement Compliance and Customer Satisfaction which must in turn guarantee Business Continuity and Improvement.
Monitor the incidents and service requests through the IBM – Maximo Asset Management solutions & escalate to the higher-level support.
Examining & utilizing the procurement Dept. and monitoring the Supply chain Flow precisely.
Highly capable of Troubleshooting Active directory, Exchange server & Lync server, switches, hubs, routers & Access points.
Creating and managing users, groups, profiles, policies & permissions, file system, CPU utilization, and drive space.
Install and configure Network printers, Scanners, intranet & Internet connectivity for all remote areas, directorates & all locations.
Leading Project Manager for CSH with the collaboration of Hoist Group for the implementation of Ruckus AP Technology for Radisson Sas Blu Hotel Jeddah.
2014 - 2015
Maintain & ensure technology is accessible and equipped with up-to- date hardware and software.
Monitor, maintain & provide network access to all staff providing advice to users on IT related issues and services.
Input and maintain IP addresses & provide network accounts and passwords as required.
Troubleshoot hardware, software, and network operating systems.
In authority for maintaining and updating asset register (desktop, hardware, software & systems)
Performs local and remote testing on equipment, including running computer programs to diagnose faults.
Maintain, troubleshoot, and resolve LAN/WAN issues throughout network.
Monitoring the WLAN network allied with the company & solving the connectivity Issues.
Monitored switches, hubs, routers, file system, network utilization. IT Assistant
(February – February)
PREMCO Ready Mix Co.Ltd.
Jeddah – KSA
PROJECTS
01
PROJECT: ERP
CLIENT: Jacrijk BV – Netherland
SCOPE: Microsoft Dynamics 365 on
cloud implementation for Gold
Mining (2020-2021)
Project worth: 2M (SAR)
Role: Project Manager
PROJECT: Petroleum Center
CLIENT: Jacrijk Al Rushaid – Khobar
SCOPE: Active & Passive Network
Installation/Migration (2021)
Project worth: 50K (SAR)
Role: IT Specialist
02
PROJECT: Office 365 & Azure
CLIENT: Jacrijk Al Rushaid – Khobar
SCOPE: Office 365 & Azure
Implementation (2018)
Project worth: 75K (SAR)
Role: IT Specialist
03
PROJECT: Network Infrastructure
CLIENT: Jacrijk Al Rushaid – KSA &
Maaden Gold
SCOPE: Tower Installation for 3
remote sites with PTP configuration
(2018)
Project worth: 250K (SAR)
Role: IT Specialist
04
PROJECT: IP Telephony, CCTV &
Access Points
CLIENT: ITC – Dammam
SCOPE: Avaya IP telephony,
Hikvision CCTV & Dlink Access
Points Implementation (2016)
Project worth: 350K (SAR)
Role: IT Support Supervisor
05
PROJECT: IP Telephony, CCTV &
Access Points
CLIENT: Radisson Sas Blu – Jeddah
SCOPE: Avaya IP telephony,
Samsung CCTV & Ruckus Access
Points Implementation for 13 Floors
(2015)
Project worth: 500K (SAR)
Role: Project Manager
06
PROJECT: Windows & Server
CLIENT: Saudi Bin Laden – Jeddah
SCOPE: Exchange Server & 200
Windows Pcs Implementation
(2013)
Project worth: 100K (SAR)
Role: Project Manager
07
References
Will be furnished on request
Technology Trends
Hands On
Alibaba Cloud
Amazon Web Services
Google Cloud Platform
Microsoft Azure
Office 365
Azure Backup Solution
Dynamics 365
Power BI
SharePoint
Cyberoam Firewall
Biometrics Technology
Internet of Things (IoT)
Cisco Routers
HP Aruba switches
Edge Computing
Hyperautomation
– Certificate of Technical Workshop Participation
Organized by Cognixia – June 2021
– Enrolled – Exam expected July 2021
Contact this candidate