Floor Supervisor Customer Service

Kelliann Byrnes

Schenectady, NY ***** **********@*****.*** - 518-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant Manager : Riteaid / Walgreens

-Ensure excellent customer service before, during and after a purchase. Respond to all customer service issues in a timely manner.

-Support Management Team and work closely with management to ensure daily, weekly and monthly tasks and projects are met. Assign team members to any and all projects or tasks. Assign all cashiers to their positions and assign tills.

-Complete Weekly Category Sales and Rite reports

-Complete daily bank deposits and ensure safe is at correct amount daily.

-Approve any and all voids, deleted sales, and any sales editing for all cashiers. Distribute change to all cashiers.

-Check all vendors in at time of deliveries and check all merchandise delivered at time of delivery.

-Complete weekly orders such as Ad ordering, manual orders, and Coremark orders.

-Complete weekly and monthly Checklists

-Pay Bills as well as enter all credits from all vendors.

Front End Supervisor (FES) Ocean State Job Lot - Schenectady, NY

- Support Management Team and work closely with management to ensure daily, weekly, and monthly projects are met - Assign team members to any and all projects or tasks - Assign all cashiers to their positions and assign tills - Ensure all employees are taking breaks and meals according to scheduled times - Ensure coverage of front end is adequately staffed so customers receive service in a timely manner - Approve any register transactions such as price changes, deleted sales, check approvals, and any sales editing - Ensure customers needs as well as customer service issues are met - Ensure all company policies and procedures are being met by all team players - Keep a positive attitude in the workplace to motivate the team to meet the company's high expectations - Maintain a professional and respectful store environment - Ensure all team members and self are following all loss prevention procedures - Maintain a clean, neat, and safe work environment on all shifts - Be responsible for safe on each shift and distribute change needed to cashiers

Assistant Manager Burger King - February 2011 to December 2013

- Support Restaurant General Manager to ensure delivery on guest satisfaction - Supervises and trains team members and Shift Coordinators on team stations - Ensure efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines - Motivate and direct team members and Shift Coordinators with fast and friendly service in a clean environment

- Placing team members in designated work stations - Complete all end of day paperwork and enter P.O.S. at end of each shift - Ensuring customer service and satisfaction at all times - Maintain labour and apply financial reports across shifts to enhance restaurant results - Answer all phone calls and complete any and all paperwork needed -Take inventory and place all food orders - Hire and train new employees - Responsible for safe and daily bank deposits - Disburse change to cashiers and edit any sales needed

Secretary H&R Block - Millerton, NY - December 2010 to April 2011

- Handle confidential documents and ensure they remain secure

- Maintain electronic and paper records and ensuring information is organized and easily accessible - Answer telephone and give information to callers, take messages, transfer calls to appropriate indiviuals - Schedule and confirm all appointments - Monitor office supplies - Complete forms in accordance with the company's procedures - Prepare and mailed checks - Operate office equipment such as fax machines, copiers, phone systems, and use computers - Greet visitors and callers

Loan Officer/ Floor Supervisor Procasso mortgage - Kingston, NY - January 1999 to April 2001

- Evaluate loan applications and documentation by confirming credit worthiness - Improve loan applications and documentation by informing applicant of additional requirements - Complete loan contracts by explaining provisions to applicants and obtaining signatures - Reject loans by explaining deficiencies to applicants - Approve loans by forwarding applicants to loan committee - Serve as initial point of contact - Establish, maintain, and update all files - Provide customer service with timely and periodic status updates, databases, records for recurring internal reports - Assist customers by answering questions and responding to requests - Maintain customer confidence by keeping loan information confidential

EDUCATION

Associates Degree (Have four classes to finish to receive degree) in Healthcare Administration University of Phoenix-Online Campus - Phoenix, AZ 2013 to 2016

High School Diploma Germantown Central School (High School) - Germantown, NY 1976 to 1989

SKILLS

Leadership Development (8 years), Adaptability (8 years), Team Player (10+ years), Multi Tasker..Works well under pressure (10+ years)

AWARDS

Employee of the month February 2016 I was awarded Employee of the month for my customer service skills

Employee of the week March 2016 I was awarded Employee of the week for my customer service skills.

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