MaryPat Christensen

*** ***** **** ****** 414-***-****

West Allis, Wisconsin 53214 adncug@r.postjobfree.com

CAREER SUMMARY

Multi-faceted Professional with a versatile background supporting business operations spanning both large and small service and manufacturing entities. Record features multi-tasking strengths using clear, confident communications and highly effective task management/completion for building trusted relationships with customers and co-workers. Strong organization skills and the ability to quickly learn/apply technology promotes success in improving and problem-solving process and people challenges. Highlights include:

Customer Service/Relationship Building – Positive, caring “how can I help” style quickly engages visitors/customers and is reinforced by timely follow-thru evidencing high levels of ownership and accountability.

Detailed and Organized – Managed a fleet of corporate vehicles used by visiting foreign and domestic employees. Ensured car registration and user licensing were legally acceptable.

Adaptable Business Mindset – Analyzed general inquiry emails from throughout the world, determining its content – sales, parts, legal, etc., as well as proper recipients and urgency across 6 global production facilities.

Product Knowledge/Sales Success – Built, managed and led all sales/marketing to homeowners, business owners and interior designers for establishing a decorative art and embroidery business that operated 15+ years.

Administrative Efficiency – Coordinated various employee programs including assembling/updating New Employee binders, scheduling visiting nurse visits/flu shots, passes for local attractions, recognition notes and holiday gift cards.

Team Leadership – Trained and supervised 15 health insurance CSR’s, promoting a positive call center culture and employee engagement for meeting quality and volume goals.

Project Management – Led a large, complex audit of policyholders throughout Florida who had been overbilled for several years. Developed written/verbal responses to RFQ’s as Inside Sales/CSR for a machine tool manufacturer.

Problem Solver – Adept at root cause analyses and finding common ground solutions in a variety of situations: irate customers and their attorneys, state insurance officers and workflow issues impeding productivity.

Complying with Processes/Regulations – Leveraged insurance background in assisting HR and Payroll with on-boarding new employees and managing FMLA, Cobra and Short-Term Disability notices and communications.

Commitment – During recent headquarters’ partial closure and employee furloughs, stepped beyond front desk duties and filled business and operating voids, e.g., handling several shipping & receiving tasks.

Innovative – Corrected a disjointed approach to on-site catering, menu choices, pricing, etc. Created a streamlined ordering platform consolidating vendors, while retaining the most popular alternatives at considerable savings.

PROFESSIONAL EXPERIENCE

2018 to 2020: HUSCO INTERNATIONAL – Waukesha, Wisconsin

$400 million global producer of hydraulic and electro-mechanical devices for automobiles and off-road vehicles

Reception Area Administrative Assistant

Multi-faceted responsibilities blending: greeting headquarters visitors; administrative support to HR and Payroll; special, ad hoc tasks assigned by company executives; managing several employee programs; and dispatching incoming telephone calls across 6 global facilities with 1500+ employees.

2017 to 2018: HOME DEPOT – West Allis, Wisconsin

Largest national retailer of tools, hardware, home and garden merchandise

Sales & Customer Service Associate

Sold, ordered and scheduled installation of tile, carpet and window blind products. Managed a range of large and small new construction and remodeling projects, assisting homeowners, contractors and real estate developers. Contributed to a 31% department sales increase, won Employee of the Month for January 2018 and consistently received top ratings in “voice of the customer” surveys.

PROFESSIONAL EXPERIENCE Cont’d:

2001 to 2017: THIS, THAT AND THE OTHER THING – West Allis, Wisconsin

Grew business from painting household murals into creating custom widow treatments, bedding/pillows and embroidered corporate wear

Sole Proprietor

Built business into a viable, self-sustaining enterprise generating much of its revenues from word-of-mouth referrals from homeowners and interior designers. Developed proficiencies in small business accounting and preparation of financial records.

2000 to 2001: MILLER HOMES – Brookfield, Wisconsin

Builder of high-end custom homes

Administrative Specialist

Diverse responsibilities: answering phones; advising prospective customers about the firm and its services; scheduling appointments; communicating with contractors/suppliers; and planning participation in marketing and community events.

1993 to 1999: FORTIS INSURANCE COMPANY – Milwaukee, Wisconsin

Leading individual and group health and life insurer that is now Assurant Insurance

Individual Medical Underwriter – 1998 to 1999

Analyzed applications, often researching medical issues, assessing risks and adapting to changing state and internal regulatory requirements. Received extensive training on an array of medical matters.

Premium Services/Call Center Supervisor – 1996 to 1998

Led a team of 15 customer service representatives/premium processors. Duties featured resolving escalated and/or sensitive issues, communicating with state officials and other third parties, and partnering with the Quality unit on maintaining/improving service accuracy and resolving call volume obstacles.

Customer Service Representative – 1993 to 1996

Problem solved a range of incoming customer calls often requiring communicating/coordinating with additional departments. Developed several written bulletins advising agents on customer service concerns/procedures.

Pre-1993: Worked in Inside Sales at Guhring, Inc. – Brookfield after beginning career in auto sales.

EDUCATION, PROFESSIONAL DEVELOPMENT & ADDITIONAL EXPERIENCE

Completed 60+ credits at UW-Milwaukee and MATC in architectural design and general studies.

Attended numerous in-house training courses on a range of business, leadership, work skills and technology topics. Completed training courses at New Horizons – Brookfield in Word, Outlook, Excel and SharePoint, while currently taking several online study programs in PowerPoint, Photoshop and Advanced Excel.

Volunteer Administrative Assistant for the Milwaukee Concours d’Elegance auto club helping communicate details and logistics re its annual charity event