Active Directory Project Assistant

Gordon Bourne

adnct8@r.postjobfree.com 202-***-****

!Summary of Qualifications: P.O. Box 75662 Washington, D.C. 20013 Mr. Bourne is a Network Engineering Specialist with 11 years of experience supporting federal Networking, Systems and Telecom Operations while working with the top two ISPs in the nation.

• Initiate, review, update and resolve trouble tickets clearly and concisely. Interface with tier Ill engineers for fault investigation and resolution.

• Diagnose and resolve confirmed faults within the IP Network. Report operational status to operations and corporate management. Develop, maintain, and enhance monitoring and reporting tools used by the Operations staff. Assist in the design of tools used by the Operations team; maintain a clear and concise activity log.

• Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods, and technologies. Dedicated, innovative and self-motivated team player/builder.

• Specialized techniques for systems/network management, IP network architecture, T1 through OC-192 circuits, ATM, VPN, firewalls, CSU/DSU applications and troubleshooting, DSO to D83 testing, voice and digital circuits, and remote connectivity.

• Outstanding communication skills; interfaces extensively with upper management, staff, peers, and users. Strong work ethics, drive, and ambition.

• Ability to understand client issues and strategies. Imparts technical knowledge/expertise cross- organizationally to consistently exceed the client/customer needs.

• Programming: Relational Database Concepts; Development Operations; Network Databases Troubleshooting actual and potential problems and implementing solutions to ensure maximum efficiency and long-range operation.

• HARDWARE: Cisco 1600 through 12,000 series routers, Juniper M20 through M160 series routers, Cisco 2900 through 6500 series catalyst switches and devices

• PROTOCOLS: OSPF, EIGRP, MPLS, BGP, 802.1q VLANs, Gigabit Ethernet, Sonet, and TCP/IP SYSTEMS: Microsoft Windows 2000/2003, 2007 Microsoft Windows 2000/XP, Microsoft Windows 7, Microsoft Windows 10.

• TOOLS: Microsoft Office 365, NetCool, Naviscore, Remedy, Dr. Transport, INTAS, AGMEMS, Unified

!Education Desktop, AOTS. & Certifications:

• University of Maryland University College Adelphi, MD Informations Systems Management, BS – June 2010

• American River College Sacramento, CA - Business Management AS - June 1995

• CompTIA Security+ CE

• June 2021 to June 2024

• Candidate ID: COMP00102819205

• Microsoft Azure Administrator Associate

• July 2020 to July 2023

• ! Candidate ID: MS0991588160

• Cisco Certified Network Associate (CCNA)

• June 2021 to June 2024

• CANDIDATE ID: CSCO14016003NORTEL

• Digitally Mastered Switch (OMS) 100/500 Certification – 1998

• CISCO Contact Center Express - Unified IP IVR Deployment – 2010

• ! CISCO Implementing Unity Connection VS.O (IUC) – 2010 Professional Experience:

LUMEN/ CenturyLink/ QWEST, Arlington, VA Sept 2018 – Present Network Engineer I

• Provided voice and data repair support for internal and external customers, LECs (Local Exchange Carriers), small to medium sized businesses, and U.S. Government agencies. Worked closely with Network Operations Center (NOC) to provide service

• Diagnosed and resolved VoIP issues that were stopping call center rollouts for distressed clients as necessary.

• Re-groomed MACs (Moves, Adds and Changes) for broadband and narrow width circuits on the Qwest network

• Facilitated growth in and completion of installs of customer circuits

• Performed provisioning and database input and front-end provisioning for all access orders for voice and data

• Coordinated orders and logistics using a Remedy system where the orders came in and were worked according to urgency

• Configured interfaces/ network nodes in CISCO (7613, C10K, GSR), IP switches (3550, 3750) and JUNIPER routers (7600, M20, M40, M320, Mx480, Mx960), as well as, BROCADE routers (MLX), assisted with the deployment of the CISCO Contact Center Express - unified IP IVR; Implemented CISCO Unity Connection V8.0 (IUC)

• Integrated CallManager voice system with Active Directory.

• Implemented and managed Cisco Unified IP Phones 7905G and 7912G for Cisco Unified CallManager

• 5.0 (SCCP) based VoIP system for required clients.

• Recovered a failed CallManager implementation. Implemented CallManager with up-to-date hardware and software, upgraded Unity up to reasonably current levels as deemed necessary on an individual customer’s needs.

• Assigned IP addresses and ensured that IPs were not already in use

• Put IP addresses through a rigorous procedure to ensure uniqueness

• Configured Multilink, T3, and T1 circuits and executed rigorous testing prior to turn up; Provided outstanding customer service in-person and via online communications

• Checked interfaces to ensure that they were not double assigned and that they were usable

• Performed circuit activation/turn-up, which required troubleshooting circuits, communicating with customers, making sure that IPs were unique, and, when necessary, made on-site customer visits to assist with technical processes

• Responsible for QOS (Quality of Service), MLPP (Multilink Point to Point), VRF=Virtual Private

PRISM Technology Inc.

Federal Deposit Insurance Corporation / FDIC, Arlington, VA July 2017 – Sept 2018 Network Analyst

• Monitors NetCool/ SolarWinds to detect error/problematic messages that signal malfunction in server and/or network. Uses CLI (Command Line Interface) and TCP/IP protocols to verify, determine, and diagnose problems.

• Troubleshoots and assists customers to perform any remediation steps necessary when problems are realized.

• Managed updates InfoBlox/IPAM IP inventory. Assign and resolves IP addresses as requested.

• Submits reports to relevant departments should service issues arise that contain information such as time of occurrence and cause of issue.

• Update’s documentation to record new equipment installed and changes made to server or service configurations.

• Escalates ongoing problems to server administrators/engineers after attempting initial troubleshooting procedures.

• Monitors ServiceNow ticketing system for ticket updates and escalates tickets to the appropriate departments.

• Responsible for Event Management across all technical platforms (Server, Network, Storage, Wintel, Unix, telecom, SolarWinds, Slunk, CISCO, CyberArk.

• !LUMEN Other / CenturyLink duties as assigned. / QWEST, Arlington VA Sept 2007 – June 2017 Provisioning Analyst II

• Re-groomed MACs (Moves, Adds and Changes) for broadband and narrow width circuits on the Qwest network

• Facilitated growth in and completion of installs of customer circuits

• Performed provisioning and database input and front-end provisioning for all access orders for voice and data

• Coordinated orders and logistics using a Remedy system where the orders came in and were worked according to urgency

• Configured interfaces/ network nodes in CISCO (7613, C10K, GSR), IP switches (3550, 3750) and JUNIPER routers (7600, M20, M40, M320, Mx480, Mx960), as well as, BROCADE routers (MLX), assisted with the deployment of the CISCO Contact Center Express - unified IP IVR; Implemented CISCO Unity Connection V8.0 (IUC)

• Integrated CallManager voice system with Active Directory.

• Implemented and managed Cisco Unified IP Phones 7905G and 7912G for Cisco Unified CallManager

• 5.0 (SCCP) based VoIP system for required clients.

• Recovered a failed CallManager implementation. Implemented CallManager with up-to-date hardware and software, upgraded Unity up to reasonably current levels as deemed necessary on an individual customer’s

needs.

HGM / D.C. Department of Consumer & Regulatory Affairs Human Resources (DCRA/HR), Washington, DC Human Resources Specialist (Contractor) Feb 2007 – April 2007

• Provided recruitment and placement services

• Determined qualification requirements for a variety of professional, technical, and administrative positions

• Consulted with program officials to advise on recruitment and placement needs

• Handled specialized recruitment and placement

• Promoted DCRA at assigned events through direct customer interaction

• Prepared vacancy announcements and reviewed candidate qualifications

• Resolved problems arising during the filling of entry level and highly specialized positions, and during merit

! promotion actions involving high level or managerial jobs with specialized requirement. NAI, FANNIE MAE. Washington, DC February 2006 - December 2006 Business Analyst / Project Assistant (Contractor)

• Provided professional support and team help, welcomed internal and external customers for the Cash Management Department and the overall organization, Initiated organization and technology assistance to direct principal and his counterparts

• Maintained outlook calendar, attended, and notified staff about special meetings and priorities to ensure that goals of the principal and his direct reports were achieved

• Efficiently oversaw the scheduling and execution of meetings, requests, and notices; if timetables set were not feasible, provided suggestions for the effective use of time

• Completed expense reports in a timely manner and ensured that signatures were obtained from necessary personnel

• Ensured that travel and accommodations needs were secured; Provided travel confirmations, costs, and logistics to principal along with all necessary documentation and contact information

• Took initiative to avail myself of learning opportunities on projects outside of my immediate job duties, including end user testing for DLOD

• (Day Light Overdraft), Segregations of Funds, AML (Anti Money Laundering) and other assignments

• Assisted with the completion and forwarding of documentation from the Cash Management Department to

auditors to ensure Sarbanes Oxley compliance Systems Integration Group, U.S. GOV DOI / National Park Services, Lanham, MD Telecom Specialist / Project Assistant (Consultant) March 2002 – Sept 2005

• Coordinated telecommunications related activities for the U.S. Government/DOI/National Park Service/OCIO

(Office of the Chief Information Office), NITC (National Information Technology Center)

• Provided professional direction on extensive voice, frame relay/data circuit billing and invoicing procedures to National Park Service (NPS) vendors and engineers stationed throughout the country

• Conducted conference calls, certified/ analyzed billing usage, consolidated and converted external information technology providers to electronic transfer wire (ETW) for NPS nationwide; Acted as the primary contact for external vendor issues and assisted in ordering products and services

• Obtained knowledge of budget management and related procedures

• Provided oversight for billing and vendor payments

• Responsible for monthly and annual financial closings and reporting analyses

• Provided financial business support for present and forecasted input for NPS accounting

• Managed and certified database circuit inventory from NPS locations across the United States

• Created service orders and resolved billing problems via written or oral communications

• Reviewed financial statements and budget reports for accuracy and processed direct mail

• Acquired working knowledge of the account balancing and accounts payable procedures and practices

!Teligent, needed Inc. to – maintain Fairfax, compliance Va with the U.S. Treasury's ETW rules July 1998 – Feb 2002 Provisioning Analyst II

• Administered and updated Digitally Mastered Switch (OMS) Supernode lines utilizing Servord, worked side by side with the NOC to provide technical expertise

• Managed OMS Served line-side service network by identifying, translating, and fulfilling orders in a timely manner

• Issued Circuit Layout Reports (CLRs) and Local Service Requests (LSRs) and maintained circuit databases for various vendors

• Assisted field technicians and engineers with cutover translations

• Managed multiple service orders in various stages of the provisioning process

• Ensured accuracy, completeness, and technical correctness of orders

• Entered accurate and complete service information into appropriate systems

• Coordinated with internal and external vendors to ensure consistent network due date installations

• Successfully achieved monthly and quarterly order completion objectives

• Tracked the status of implementations and provided communication to a variety of internal and external organizations

• Acquired expertise in technical and management processes and the development of carrier systems, networks, and services

• Managed/maintained the provisioning and maintenance methods and procedures, and implemented procedural changes as deemed necessary

• Coordinated with internal and external vendors to ensure consistent network due date installations

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