Operations Administrator L.L.C
Resume:
Dear Sir/ Madam,
Attached is my Resume for your perusal. I have a combined U.A.E.
work experience of around 10 yrs in the fields of : Operations & Administration (Modern AC Systems &
White Pearl Management Consultancy)
Banking/ Client Support (RAKBANK) &
Customer Service & Support (RTA - SALIK).
I hold a Global MBA Degree from Swiss Business School, Zurich
(affiliate College in UAE) and a BBA Degree earning High Honors from Madonna University, USA (affiliate College in UAE). I possess sound professional background and have performed diversified roles in multinational organizations; thence can work under pressure and multi-task managing time. I look forward to build up in other competitive areas of an organisation as well; wherein my previous work skills would be explored further.
Being a keen learner, I shall be grateful for an opportunity to prove myself as an asset for your organisation.
Best Regards,
Sanu Gishin
**********@*****.***
CV - SANU
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WORK EXPERIENCE
Modern Airconditioning Systems L.L.C. Dubai, UAE
Operations Administrator
May 2014 – October 2016
Managing operational tasks and providing administrative assistance to office teams.
Handling project enquiries, quotations, follow ups and handle procurement.
Revenue and Petty cash management.
Maintaining books of accounts and timely submission of month end finance reports.
Controlling and providing necessary guidance to other work teams.
Recruitment Activities, facilitating and making agreements with HR Consultancies.
Maintaining employee records and Handling their visa procedures.
Interview coordination and taking interviews for both internal and external vacancies.
On job training to newly joined Coordinators and giving them work schedules.
Vendor / Supplier Management by ensuring smooth relationships with them.
Conduct various sales promotional programmes and meetings.
Facility and Security personnel Management.
Checking visitors registers and courier registers.
To participate in any project or carry our specific task as may be assigned by the Managing Director from time to time.
Reporting, co-ordinating and monitoring the smooth running of the organization and report to the higher authorities regarding its compliance.
White Pearl Global Group (Management Consultancies) Dubai, UAE Office Administrator
February 2010 – December 2012
Quoting on client’s enquiry, record LPOs, issue delivery notices and invoices.
Maintains workflow, implement cost reductions, and developing reporting procedures.
Vendor management and upheld rapport with clients from first buyer to their senior head levels, in turn ensuring both customer satisfaction.
Procurement of client requisite products as per project requirements.
Tracking and replenishing of stationery, pantry, IT solutions and all office equipments.
Receiving, screening and handling of all work related queries that may come via call, post, fax or in person.
Keeps track on office utilities such as landline, internet, DEWA etc. and ensure timely bill payments.
Sanu Gishin
E-Mail: **********@*****.***
Mobile: +968-********
CV - SANU
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Maintained separate filings for all employees with reference to their visa status, leaves, insurance, etc and liaise with the PRO department to ensure renewals are on time.
Involved in the preparation of shift based rosters and keeping track of staff movement.
Ensure safe keeping, screening and updating of daily petty cash allotments.
Attending meetings as executive's representative, when required and reporting on proceedings.
Organizing diaries and making appointments for Managing Director when needed.
Arranging flights and hotel bookings for overseas travelling on business trips. RAKBANK (Personal – Phone Banking sector) Dubai, UAE Customer Service Representative
October 2008 – January 2010
Follow-up on credit cards, accounts and loan issues.
Clarifying and providing assistance to customers through phone and counter meetings with their queries.
Explaining banking procedures to customers and advising them the right product after understanding their banking needs.
Converting sales opportunities of the bank in order to meet financial targets.
Competitively managing escalation calls.
Training new staffs with Product knowledge and systems.
Meeting monthly targets set up and group target
Documentation and then briefing of the route forms to the team.
Communicating sales prospects to the respective departments and following up on their status.
Faxing across update forms to the customers and editing details onto the data base.
Telemarketing, follow ups & correspondence managing Customer Relationship.
Support and coordination with other core banking departments. RTA – SALIK: TRANSCORE (For Cupola Teleservices) Dubai, UAE Customer Service Representative
April 2007 – September 2008
Involves providing assistance to Salik customers through phone and e-mail with their queries.
Processing the Salik Application forms to create and issue Salik Account Numbers and Salik Tags.
Support bigger transport fleets to create and maintain their Salik Accounts and Tags.
Assisting team leaders in furnishing Team attendance and Productivity report, call center agents and call traffic control reports.
Supervising the call floor.
Replying to the email queries posted into the company’s website.
Training new staffs with Product knowledge and systems.
Answering the escalated calls to assist the call center team that seeks support to resolve the query.
Support and Coordination with other departments of RTA to rectify errors.
Reviewing and processing of Replacement Salik Tags and Accounts. CV - SANU
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SKILLS
Very conversant in usage of Windows and all Microsoft Office tools.
Excellent Communication and Interpersonal ethics
Strong Admnistration and coordination skills
Self-motivated, disciplined, proactive, systematic and enthusiastic.
Quick learner, result oriented and ability to articulate a business problem.
Ability to multi-task and complete assigned tasks on schedule.
Strong Negotiating and Time management Skills.
Good Team player, equally effective working independently or collaboratively within a team. EDUCATION
2015 to 2017 Global Masters in Business Administration (MBA) from Swiss Business School, Zurich – Affiliate onsite campus in Dubai. GPA scored 3.7/4.
2005 to 2009 Bachelors of Business Administration (BBA) in Accounting; BSc. Degree with high honors from Madonna University, USA – Affiliate onsite campus in Dubai. GPA scored 3.5/4.
2003 to 2005 Grade 11th and 12th in Gulf Asian English School Sharjah, UAE -Majored in Commerce category (CBSE). Scored a distinction.
CERTIFICATIONS AND AWARDS
Passed and certified with a band score of 7.5 for the IELTS test examined by the British Council at UOWD, Dubai.
Have undergone several trainings on Anti-money Laundering, Market Fluctuations, Wealth Management, SME Financing, Customer Satisfaction, etc.
Awarded “Stress Buster” award for the efficiency in handling and balancing the overall productivity levels and high quality even at peak times at RTA project.
Appreciation letters for delivering and contributing exceptional performance to the RTA project.
Awarded 'Certificate in Business Administration' for the First year from London International College.
Awarded ‘Diploma in Business Administration’ and ‘Advanced Diploma in Business Administration’ for the Second and Third year respectively from London International College. CV - SANU
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PERSONAL DETAILS
Gender : Female
Date of Birth : 19-07-1987
Marital Status : Married
Nationality : Indian
Passport Number : K8464618
Visa Status : Husband’s Sponsorship
Languages Fluent In : English, Hindi and Malayalam Driver's License : Valid Oman Driver's license
REFERENCES
Mr. Anthony Priyantha Fernandes – Senior Team Leader – RAKbank U.A.E Mr. Maher Tahan – Acting Manager (Operations) – RAKbank U.A.E Mrs. Preeti Khanna – Human Resource Manager – SALIK (Cupola) U.A.E Mr. P. S. Saji – Managing Director – White Pearl Management Consultancies Mr. Sanil Joseph – Operations Manager – Modern Airconditioning Systems
[ FURTHER INFO CAN BE FURNISHED UPON REQUEST ]
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