RAMYA JEGANATHAN

H U M A N R E S O U R C E & A D M I N I S T R A T I O N E X E C U T I V E

PROFESSIONAL SKILLS

MS Excel, PowerPoint, Word, Outlook

Managing Database, Documentation, Filling, Compiling Reports &Presentation, dealing with correspondence & phone calls, Email response & follow ups Corporate blogging, Project management, Team management

Market research, Fluent in English, Typing speed 60 WPM

PERSONAL SKILLS

Creative spirit

Reliable and professional Organized

Time management Team player

Fast learner Motivated

LANGUAGES

ENGLISH - Fluent HINDI - Intermediate TAMIL - Fluent ARABIC - Beginner

OTHER QUALIFICATION:

Diploma in Aviation and Hospitality Management [IATA]

Diploma in Montessori & child Psychology.

PROFILE

Human Resources, Administration & customer support executive with 6+ years of experience in Oman & India assisting and fulfilling with organization staffing needs and requirements. Aiming to use my dynamic communication and organization skills to achieve your HR initiatives. Possess a MBA in Human Resources Management and

M.A English Literature certification.

EXPERIENCE

SINGAPORE AIRLINES - GROUND STAFF, CHENNAI ANNA INTERNATIONAL AIRPORT JUN 2010 - NOV 2011

Handling Check- in counters, boarding, transfer- desk, special handling, arrivals, system C and baggage services in order to provide the required levels of customer services. Baggage handling, Customs & Immigration, Lounge facility.

REVENUE OFFICER

QATAR AIRWAYS DEC 2011 - JUN 2014

To determine the total amount of revenue lost due to ticketing errors, mistaken fare calculations, incorrect refunds and

appropriate commission calculations (Revenue determine if the complaint was Determined Revenue leakage by Organizing all Auditing of agency sales fares, taxes & refunds, Understand economy & market strategy.

GROUPON, UK (E-COMMERCE) QUALITY CONTROL JULY 2014 - MAR 2016

Monitor daily sales, inventory& generate reports.

Ensure Product listing are clear, develop sales strategy &Market Analysis,

Responsible for the investigation of customer complaints through calls & emails.

Determine if the complaint was due to Failure to meet root cause and corrective actions, ensures all complaints are acknowledged in a timely manner,

Pricing the inventory, Demand analysis,

Deliver promotional activity.

P A G E - 2

- Maintain and develop internal support and call center quality standards;

-Review a subset of support agents’ conversations (emails, chat, etc)

-Assess support interactions based on internal standards;

-Accompany evaluations with meaningful and constructive feedback;

-Discuss and explain feedback with agents in regular meetings;

-Analyze all customer service metrics (e.g. CSAT) and support them.

-Help agents improve their performance with specific instructions

-Map the need for training and onboarding programs and initiate projects

-Monitor customer service performance on the agent and team level;

- Worked in ZENDESK & SALESFORCE, FRESHWORKS CRM software’s.

-Report support team’s performance to higher-ups;

-Contribute to the team culture in a positive manner.

OMAN ORIENT TRAVELS & TOURS- MUSCAT, ADMINISTRATIVE ASSISTANT JUL 2016 - AUG 2018

Schedule and coordinate meetings, appointments and travel arrangements for managers.

Sending Follow-up email related to the enquiry, complaint & liaising with clients whenever required.

Welcoming walk-in customers & provide complete customer satisfaction

Maintaining leave & ticket records of employees & booking air tickets. Updating employee information & accounting information.

Typing meeting minutes & Record keeping.

Handle customer calls & enquires whenever required.

Cross-check the attendance of employees & maintain register by biometric system,

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices,

Prioritizing workloads, implementing new procedures and administrative systems, liaising with relevant organizations and clients

Managing the office & making sure office environment friendly.

EDUCATIONAL QUALIFICATION:

Bachelor's Course in Tourism and Hospitality Management.

Post Graduate in MBA specialization in Human Resource Management through Anna University,

Post Graduate in M.A English literature.

PERSONAL DETAILS

Marital Status: Married

Spouse name: Vedhanayagam. T

D.O.B: 20 June' 1991

Contact: +917********* / 958-***-****

Email: adncr1@r.postjobfree.com

Present address: Tamilnadu, Chennai, India

Contact this candidate