Medical Manager Care Coordinator

Gwennetta Reid- Turner

***** ********* ***** - **********, ** 22193 - 301-***-**** -adncq5@r.postjobfree.com

PROFILE

Polished medical Service Professional who provides specialized and expert administrative patient support with a laudatory track record of working with clients and customers within and outside my organization and the general public. Innate sense of awareness in assessing needs, providing information or assistance, and problem solving in the flexible use of a wide range of clinical flow processes in the medical related field.

PROFESSIONAL EXPERIENCE

Restorix Health September 2017- April 2021

Front Desk Coordinator ( Sentara Wound Center)

Clerical and Office Administration:

The dynamic medical staffing of patient scheduling and managing doctor’s schedules and meetings allowed me to practiced effective conflict resolution and to have ownership and responded positively to address mistakes and resolve complaints when scheduling conflicts arose and peaceful mediation providing the win-win for the patients, doctors and the company were opposing one another. The result was constant by name laudatory remarks and recognition for the services I provided. I answered phones in a courteous and professional manner while and carved out time to create a more efficient filing system that reduced cost and improved time management, enabling the booking of appointments based on time, staffing, equipment and supplies. Given my skill at event planning, I organized meetings and luncheons with vendors and staff creating a more harmonious working atmosphere for the center.

Customer and Patient Service:

For the Sentra Wound Center, I worked directly with Patients utilizing hospital software to scheduled Hyperbaric Oxygen and Wound care visits. I carefully verified patient insurance benefits and obtained prior authorization when needed, maintaining patient privacy under HIPPA regulations and processed referrals from outside doctor offices. I participated in select team huddles and team meetings to manage, plan, and brainstorm information to enhance the patient care provided by our center.

Greenspring Retirement Community October 2005 - July 2017

Front Desk Office Assistant

Clerical and Office Administration:

Performed various administrative tasks to support clinic operations and programs, including coordinating payments for vendors, processing reimbursements, tracking expenses, researching and resolving problems. Contacted patients regarding outstanding balances until accounts receivable resolution and resubmitted bills to insurance carriers as needed, as well as validated bills for accurate discounts and contractual adjustments. I Demonstrated discretion and judgement when handling sensitive and confidential information, coordinating follow- up appointments with the providers and answering phone calls concerning patient matters which I

Gwennetta Reid- Turner

accurately entered into the Medical Department’s sensitive medical system. Coordinated administrative functions relating to emergency and non-emergency transfers to medical facilities or private hospitals as were required for Resident and Patient needs. Worked to favorably resolve vendor issues when they arose.

Customer and Patient Service:

During my time with Greenspring, I worked directly with Patients as I greeted patients and visitors, checked patients in and out, and obtained necessary documentation, scheduled, confirmed, re-scheduled or canceled patient appointments and maintained patient confidentiality and patient privacy under HIPPA regulations as it pertained to no-show information or consultations. I Handled medical records along with medical release forms and served as the Order Official, maintaining the Supply and Logistics budget while ordering office supplies and paying vendors using the department’s credit card while sustaining no overruns on its budget during my period of employment. Thru my functions I set priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs. maintained a secure and healthy work environment by following medical standards and procedures resulting in healthy bonuses for my work and comments on my work ethic and relationship with the community residents and patients.

INOVA Alexandria Hospital April 2005 - October 2005

Care Coordinator for Emergency Room

Followed opening and closing procedures according to office guidelines and assisted with front desk duties as needed, while registering over 20 patients per day accurately in the hospital system. I was responsible for verifying the accuracy and correctness of demographic and insurance information while greeting patients in a polite, prompt and professional manner, maintaining HIPAA guidelines. I had to interpret and apply appropriate hospital regulations and policies, and provided that understanding back to patients in a concise, proper, and understandable language that not only improved patient care, but also improved customer satisfaction and enhanced the patient experience while undergoing care through INOVA Hospital. I have working knowledge of medical billing and collections terminology IDX, V CPT, HCPCS, and ICD-9 coding. Accomplishment: Successfully performed the function and obtained no adverse reports and blemishes on the Emergency Room during my service. Was commended with recognition for being an invaluable employee.

Express Personnel Services (Temporary Agency) 2005-2005

Insurance Verifier

Fielded insurance calls in a professional manner with customer friendly focus and attention to detail in resolving issues while also making calls to various insurance companies to determine patient’s eligibility. Expertise in knowledge of various insurance plans offered by government and commercial insurances with a Demonstrated ability to present information in a clear, concise and grammatically correct manner both verbally and in writing. This position manifested my proficiency in using a computer to navigate through multiple screens and programs at the same time in order to facilitate problem solving.

Gwennetta Reid- Turner

Hanger Prosthetics and Orthotics 2003-2005

Patient Care Coordinator

Maintained medical records and delivered exceptional customer service without exception, always.

Through evaluation of patient financial status, established a budget payment plan when necessary.

Office Coordinator

Assisting with day to day operations and customer service, I successfully managed office operations, work flow, office staff. Ensuring an efficient team operation, I answered phones and scheduled appointments, monitored equipment used in the office and facilitated repair when necessary, ordered office supplies, maintained inventory records, and Organized meetings and luncheons.

QUALIFICATIONS SUMMARY

Proficient in Medical Insurance Billing, Medical Terminology and Medical Coding. Working knowledge in Microsoft Office, Outlook, Centricity, Citrix, DSSI, (EMR), Medical Manager Software, ECW (E-Clinical Works), Epic, Wound Docs, Nortel Networks Phone System, IDX, Photo Copier, Fax Machines, Calculators. Customer service oriented. Flexible. Dynamic interpersonal skills. Proactive problem solving and prudent judgement. Excellent teammate. Coachable quick study and reliable self-starter.

EDUCATION

Associates Degree, Business Management,

Northern Virginia Community College May 2006

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