Career Objective

Enhance and Develop my Technical skills and Continually learn about the latest Paradigm and Process. Fullfill my needs and aspirations along with the Organization with loyality and Honesty.

Academic Details

Qualification

Institute/University

Year of Completion

B.Sc[Comp.Sci]

J.H.A. Agarsen College

2001- 2004

H.Sc

O.R.G.N.G.B.H.S. School

1999 - 2001

S.S.L.C

O.R.G.N.G.B.H.S. School

1998 - 1999

Work Experience

Company name : Accenture Services Pvt Ltd

Designation : General Accounting Operations Analyst

Job Function : Order Management

Domain : Telecom Domain (Two Team - TDC & Sprite Byron POCM)

Duration : ( 7th Mar 2015 – 29th June 2018)

Job profile :

●Responsible for Team Handling and reporting work also act as SME (Solve the query to the team regarding process related )

●Responsible for collating information of query raised to customer SLA and reduce that in future to avoid delay the customer service.

●In our team perform the changes through email like Credit, Plan changes, Cancellation using tools as Columbus, NABS, Triple & SPOC and whatever it may be we solve all the query requested by customer.

●Responsible for doing Quality Audit for Team member perform the changes as requested by Client.

●Prepare a monthly report basis to review in monthly meeting with managers regarding team performance.

●Achieving Six Sigma monthly targets

Company name : Hewlett-Packard Global E-Business Operations

Designation : Senior Coordinator( Role : Individual Contributor)

Job Function : Order Management & Post Sales

Client : HP (Capitive BPO)

Duration : 24th Mar’08 – 22 Aug’14

Job profile :

● Responsible for E2E setup of HP and multi vendor products in customer location and enable support to customers by creating contracts in SAP.

●Responsible for collating information of customers like site location, contacts, SLA and coverage for the support and send to the respective BO team to create quotes and contracts for Global customer in the SAP S&D Module.

●Coordinate with teams like NBQ, Amendment, Renewals of different regions including Dalian (China, Japan, Taiwan, Korea and Hong Kong) to set up contracts as customer requirement.

●Prepare revenue reports on a monthly basis to review in monthly meeting with managers and cluster head.

●Keep track of invoices that generate periodically and prepare a consolidated statement for customers to pay for the service provided by HP.

●Raise Escalation on respective Front office, Back office processors or anyone related to the specific deal when non-response or missed their commitment which cause delay in deliverables.

●Contact end customers, Front office CAs and sales team to report the status of equipment and support for products.

●Achieving Six Sigma monthly targets

Company name : Perot systems

Designation : Financial Transaction Executive

Duration : 21st May’07 –11th Mar’08

Job profile :

●Working as a Financial Transaction Executive for Insurance based.

●Handling Back office work of Perot System Customers in all over world in Medical billing platform.

●Doing Transaction Process for generating a bill and send a customer without errors.

●Achieving Six Sigma monthly targets.

Computer Knowledge

Diploma in Computer Software at APTECH Computer Education Redhills.

English Typewriting Junior at Ranganathan Institute, Redhills.

SAP SD at New Maars Software India Pvt Ltd.

OTHER ACTIVITIES

National Service Scheme (N.S.S.) [Attend at 10 days Annual Special Camp].

Sports [Tennis, Cricket]

Personal details :

Father’s Name : S. Sadanandam

Date of Birth : 05/07/1983

Marital Status : Single

Nationality : Indian

Permanent Address : No .107/2 Anna street,

Redhills,Chennai - 52.

Language’s Known : English, Tamil.

DECLARATION

I here by declare that the above furnished details are true, complete to the best of my knowledge and belief. I will be grateful if you consider my application favorably.

Place : Yours Sincerely

Date : (S.SENTHIL)

Contact this candidate