Elaya Evans

347-***-****. adncc8@r.postjobfree.com

PROFILE:

Accomplished professional with Fifteen plus years of versatile skill set with experience in Customer Service, Sales, Written and oral communication and a Youth Counselor Professional; primarily responsible for providing customer service, consistent with Sales and Service standards. Recognized skills in mentoring, mediating between employees, and in leading team projects.

SUMMARY OF QUALIFICATIONS

•Customer Service Oriented

•Problem solving

•Multi-tasking

•Adapt quickly to a challenge

•Work Independently and a team player

EXPERIENCE:

U.S. Census Bureau Bronx, NY

Office Operations Supervisor July 2020 – November 2020

•Monitored progress of recruiting, testing and hiring staff to ensure staff is available for the various fields and office operations.

•Evaluated the performance of assigned employees by delivering positive and or negative feedback.

•Designed and implemented departmental policies, procedures, goals, and objectives.

•Provided quality leadership and work ethic in completing tasks while maintaining positive work relationships to better achieve operation goals/

•Enforced basic rules and regulations for operations

•Planned events and trips for the children

•Assisted clients with crisis management by providing support groups and parenting groups

•Completed shift logs and daily referrals

City Pro Group/ Autism Care Partner New Rochelle, NY

Applied Behavioral Analysis Technician June 2020 - November 2020

•Taught Children behavior management techniques, relaxation skills, impulse control, social skills, emotional and functional skills.

•Utilized appropriate policies for identification of medically and non-medically related social and emotional client needs.

•Observed and responded to different behaviors and used positive reinforcements in order to increase desirable behaviors.

•Documented all patient information including service plans treatment reports and progress notes.

•Answered incoming calls and recorded messages for necessary personnel

•Maintained confidentiality of patient information and resolved any questions or concerns for clients

•Performed evaluations and assessments to carry out interventions and treatment plans

•Communicated with parents and managers to educate families in methods to assist children with their learning skills.

Sera Security Bronx, NY

Security Officer October 2019 – April 2020

•Maintained access control and traffic inside facilities to maintain order and security of people and property

•Detected or prevented fires, vandalism, theft or infraction of the rules

•Maintained assigned post throughout the facility until properly relieved

•Protected employees, visitors and clients and provided directions to visitors when requested.

Precision Real Estate & Development New York, NY

Security Officer August 2010 – February 2017

•Prepared managed and organized meetings conference travel arrangements and expenses report.

•Maintained office scheduling and event calendars composed typed and distributed meetings agendas and minutes routine; correspondence, reports set up and handled incoming mail and office filing systems.

•Collected and coordinated the flow of internal and external information.

•Managed office equipment and office space, established the administrative work procedures for tracking daily task of unit staff.

•Protected employees, visitors and clients and provided directions to visitors when requested.

Camp Minisink New York, NY

Youth Counselor June 2010 – August 2010

•Encouraged a positive camper experience through group bonding activities and by creating interactive

•Planned developmentally appropriate activities for children ages 6-16

•Assisted in supervising large group recreational activities including games and team building skills. Implemented daily schedule.

•Responsible for all accident/incident reports which were completed in accordance to policy.

•Communicated with parents on a regular basis concerning their child's behavior

•Prepared and served snacks and meals in the cafeteria and snack bars daily

Graham Windham New York, NY

Youth Counselor June 2009– August 2009

•Administered to kids ranging from 7 to 12 years old

•Communicated, encouraged, and supported kids

•Collaborated and communicated with other camp counselors for a period of 2 months where we motivated, pushed each other, and helped one another to excel Planned developmentally appropriate activities for children ages 6-16

•Handled different sets of 10 kids each week for 8 weeks along with 2 or 3 camp counselors to maintain child safety and inspire kids to have fun.

•Prepared and read devotionals to children in assigned dorm daily • Prepared and served snacks and meals in the cafeteria and snack bars daily

EDUCATION:

Park West High School New York, NY High School Diploma

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