Assistant Restaurant Manager
Resume:
Looking for career opportunities in the IT industry in the following areas:
Quality Assurance Data Analysis Workforce Management
AREAS OF COMPETENCIES
Quality Assurance and Control
Sales Forecasting
Operations Management
Data Collection and Reports Generation
Customer Service
Document Control Management
Manpower Planning/Scheduling
Sanitation and Safety Management
Assessment and Training
Purchasing and Inventory Management
IT TECHNICAL PROFICIENCIES:
Programming Languages: HTML, C, C++, Visual basic 6.0
Databases: MySQL database and MS Access
PROFESSIONAL EXPERIENCE:
Assistant Restaurant Manager
Zenith Holdings Corporation (a franchisee of Jollibee Foods Corporation)
July 17, 2013 to present
Assistant Restaurant Manager 1 (ARM 1)
Key Results Area:
Product Quality Manager
Food Safety Manager
Integrated Pest Control Manager
Safety and Security Officer
Business Channels Manager
Product Quality Manager and Food Safety Compliance Officer: Ensure total customer satisfaction through serving safety and best tasting food based on ISO and company standard operating procedures.
Marketing Lead:
Business Channels and NP Sales Performance Focus
NBC and Marketing Initiatives Oversight
NP cascade and Planning
Variable Cost Lead:
Accurate stock forecasts analysis
Timely Ordering
Production and Cleanliness Lead:
Food safety compliance officer
Maintenance Lead
Complaints investigation for product issues
People Champion – Junior Manager’s
Performance appraisal of Regular Crew
Performance appraisal inputs for ARM’s and MT’s
MT Restaurant Operations Training Certification
ERT’s Safety and Security officer
Assistant Restaurant Manager 2 (ARM 2)
Key Results Area:
Service Quality Manager: Ensure total customer satisfaction by meeting and surpasses consumer needs and expectations. Ensure also to meet the elements of a quality service; Reliabity, Assurance, Tangible, Empathy, and Responsiveness.
Assistant Restaurant Manager 3 (ARM 3)
Key Results Area:
Jollibee Express Delivery Manager: Ensure total customer satisfaction through fast and accurate service delivery.
Sales Forecasting/Sales Achievement
Dailies Target Achievement
Effective Floor Control/Game planning
Peak management Execution
Training and certification
Handling and Recovery of feedback
Hitrate/FSC Monitoring and Execution
Ensure compliance to SOPs
Retail Trade Area Analysis
Ensure 5S are implemented
Manpower Planning/Scheduling
Submission of Jollibee Express Delivery Reports
Document Control System Manager: Ensure proper implementation of Document Control and Records Management policy.
Establish a documented procedure for the identification, collation, indexing, filing, maintenance, and disposition of quality documents and records.
Ensure document distribution and access based on level of security and confidentiality.
Cleanliness and Sanitation Manager: Ensure store total cleanliness and sanitation for safety of both internal and external customers.
Ensure store cleanliness using correct janitorial materials and cleaning chemicals.
Purchase and inventory of janitorial materials and cleaning chemicals.
Dining Manager: Ensure total customer satisfaction through fast and accurate service delivery for dine in and take out customers.
Floor control and strategic execution of table management and turnaround time.
Actively check and monitor dining crew performance during peak hours.
Peak management execution (lunch and dinner)
Kitchen Crew (Product Controller)
Jollibee Foods Corporation (Robinsons Novaliches Branch)
November 28, 2010 to May 27, 2013
Ensured correct execution of standard operating procedure per kitchen station.
Ensured that all products to be served were of gold standard in terms of appearance, smell, taste, and texture.
Ensured availability of products at all times, especially the company core products.
Kitchen team management
Production and wastages inventory
Service Crew
Inasal Chicken Bacolod (SM Fairview Branch)
March 29, 2009 to July 29, 2010.
Ensured cleanliness of dining/customer area and restrooms.
Ensured completeness of utensils for store use especially during peak hours.
Order taking and customer service
Waiter/Bartender
Villa Trum Grill, Bar, and Restaurant (Congressional Avenue, Quezon City)
April 15, 2007 to April 30, 2008.
Ensured cleanliness of customer area, Function Rooms, huts and restrooms.
Ensured completeness of utensils for restaurant use especially during peak hours.
Order taking and customer service
Mixing of liquors based on customer orders
Inventory of Juices, wines and liquors
Assistant Delivery Crew
JB Infinit Limits Inc. (Mindanao Avenue, Quezon City)
November 11, 2005 to April 11, 2007.
Order taking and deliver of all orders based on everyday route.
Cleaning of delivery truck
TRAININGS and SEMINARS:
On the Job Training
Social Security System (SSS)
December 15, 2009 - Mach 16, 2010.
300 Hours
Skills Enhancement and Educational Development for Students (SEEDS)
JOLLIBEE ROBINSONS PLACE NOVALICHES
November 28, 2010 – May 27, 2013.
3 DAY-LIVE-IN STUDENT LEADERSHIP SEMINAR
(Discover’s One Potential, Imposing and Developing broad limits into greater heights)
National Teachers Camp, Baguio City, Philippines
November 10-12, 2011
3 DAY-LIVE-IN STUDENT LEADERSHIP SEMINAR
(Think I.T., Do I.T. towards Global Competence)
National Teachers Camp, Baguio City, Philippines
December 2-4, 2011.
ACHIEVEMENTS:
2014 FSC STAR Awardee audited by JFC Quality Management
2015 Business Channel Highest Sales Growth (posted 40% growth versus 2014 sales)
2016 FSC GOLD Awardee audited by JFC Quality Management
2017 FSC STAR Awardee audited by JFC Quality Management
2018 FSC STAR Awardee audited by JFC Quality Management
EDUCATION:
Bachelor of Science in Information Technology (2008- 2013)
Bestlink College of the Philippines
Quirino Highway, Brgy Sta Monica, Novaliches, Quezon City
Computer Programming and Web Design (2008-2010)
Bestlink College of the Philippines
Quirino Highway, Brgy Sta Monica, Novaliches, Quezon City
REFERENCE:
Ms. Maria Teresita Salazar
Assistant Restaurant Manager
Zenith Holdings Corporation
Manhattan Branch
Mr. Michael James Boado
OIC IT Department
DepEd District Office
Ms. Charice Del Socorro
Technical Support Advisor
Concentrix
Ayala Avenue, Makati
I do hereby certify that the above information is true and correct to the best of my knowledge and belief.
Aunor H. Pagcanlungan
Applicant
Aunor H. Pagcanlungan
Phase 3, Package 2, Block 46, Lot 23
Bagong Silang, Caloocan City
adncbk@r.postjobfree.com
Conduct product testing and final inspection as needed.
Monitor and Ensure Food Quality Assurance
Monitor product development and improvement
Lead and Supervise the team in detailed assessment of products
Review statistical data from the production lines to identify quality problems
Review People Product Training and Certification
Effective Floor Control/Game planning
Monitor Store Cost and Utilities
Food Cost and Paper Cost target achievement
Kitchen peak management execution
Handling and recovery of feedback
Key player in implementation and Management of Store QMS
Monitor People Service Training and certification
Effective Floor Control/Game planning
Monitor SPMH and Dailies target achievement
Overall Manpower Planning and Scheduling
Oversee peak management execution
Handling and recovery of feedback
Overall People Service Training and certification
Monitor and Analyze Service Quality
Report Service Quality Performance
Customer focus
Continual people improvement
Evaluating Quality Assurance standards
Promoting quality improvements
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