TOPISTER ABUNAKA CV

+254-***-***-***

adnc7w@r.postjobfree.com

Gender: Female

Marital status: Married

Date of Birth: 1985

Nationality: Kenyan

Overview

Seeking a position in the hospitality related fields. Dedicated to providing a pleasurable and memorable experience with natural poise and a friendly manner.

Exemplify leadership qualities and professionalism, backed by a consistent, verifiable record of achievement.

Dynamic, Results-Oriented, and Team-Spirited.

Areas of Expertise

Committed to self-development and exceeding set targets.

Always motivated to consistently deliver exceptional performance in dynamic and demanding environments.

Ability to identify and meet guest’s needs and expectations

•Training and development specialist; teaching instructor

•Maximizing Housekeeping productivity and staff performance

Professional Experience

RAMCO GROUP 2021

Currently Executive assistant to the C.E.O Ramco Group of Companys.

SAROVA STANLEY HOTEL. ASSISTANT

HOUSEKEEPER NOVEMBER 2018

Accomplishments,

•staff management

•PPM management

•stock control and budgeting

CROWN PLAZA HOTEL NAIROBI MAY 2017

SENIOUR HOUSEKEEPING SUPERVISOR

Accomplishments,

•Checking arrival detail on the system

•Departmental communications and staff issues management.

•Proper property management of the rooms and conference rooms

•Housekeeping staffing, manning levels, shift management and scheduling Conducted trainings on different processes & procedures

•Conduct weekly walkabouts and report to EHK.

•Ensure proper management of room keys.

• Respond to and resolve guest or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

•Housekeeping bills postings and rebates.

•Training of staff on International Hotel Group brand standards (IHG)

RADISSON BLU HOTEL NAIROBI

HOUSEKEEPING SUPERVISOR

Accomplishments:

September 2015 – April 2017

•

•Performed pre-opening at Radisson Blu Hotel

•Generating the housekeeping reports.

•Worked directly with EHK in generating housekeeping Checklists.

•Control and management of guest amenities.

•Room inspection and system management.

•Task assignments for Guest Room Attendants.

•Ensured timely cleanliness of guest rooms and to the standard.

•Ensure that good grooming is observed by all housekeeping associates.

•Report and follow up on maintenance issues.

•Ensured all closing and opening duties are done.

•Supervised turn down service and ensured guest request are met.

•Room discrepancies management.

•Housekeeping office work management.

•

SAROVA PAN- AFRIC,

FLOOR SUPERVISOR

Accomplishments:

March 2011 – July 2015

•Generating the housekeeping reports.

•Control and management of guest amenities.

•Room inspection and system management.

•Task assignments for Guest Room Attendants.

•Conducted trainings on different processes & procedures

•Ensure that good grooming is observed by all housekeeping associates.

•Report and follow up on maintenance issues.

•Ensured proper management of room keys.

•Supervised turn down service and ensured guest request are met.

•Room discrepancies management.

•Respond to and resolve guest or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

SAROVA STANLEY

INDUSRIAL ATTACHMENT

Areas Covered;

•Laundry.

•Guest rooms.

•Public Areas.

•Supervision.

KENYA UTALII HOTEL

INDUSRIAL ATTACHMENT

Industrial training as a Room Supervisor, public area supervisor, laundry attendant, guest room attendant and general assistant laundry supervisor.

Accomplishments:

•Guest rooms servicing.

•Care of housekeeping tools and equipment.

•Performed duties with attention to detail, speed, and with minimal supervision.

•Handling of guest laundry

•Inventory management.

April 2010-

August 2010

Education & Qualifications

MOI UNIVERSITY:

Waiting graduation in April 2021

Bachelor’s degree in Hotel, Tourism, Events and Hospitality Management

Units covered

•Statistics and data management

•Food production.

•Front office operations.

•Institution management

•Hotel accounting.

•Housekeeping and laundry management.

UTALII HOTEL: 2008-2010

GRADUATE: CERTIFICATE IN HOUSEKEEPING AND LAUNDRY

Units covered

•Housekeeping and Laundry Management

•Housekeeping and Laundry operations

•Textile Knowledge

•Human relations

•Business communication

•Touristic Geography

•Social Studies

•Customer relations

•Service Techniques

•Principles of Organization

•French Language; Supervision

MUKUMU GIRLS 2004-2007

KENYA CERTIFICATE OF SECONDARY EDUCATION

Certificate : Pass

KIMININI F.Y.M PRIMARY SCHOOL 1996-2003

KENYA CERTIFICATE OF PRIMARY EDUCATION

Certificate : Pass

Trainings

Training of trainers by Sarova learning centre

2012

Achievements and recognitions

•College finance auditor.

•Best student in Laundry & Housekeeping practical’s.

•Most Outstanding performance in Housekeeping professional skills

Languages

Language Written Spoken

English Fluent Good

Kiswahili Fluent Good

French Fair Fair

Hobbies

Socializing Traveling Reading Researching

Computer proficiency

PMS-Opera;

PMS-Fidelio;

Micros Fidelio-Material Control

MS office

References

•Miss Faith Wawira,

Executive Housekeeper,

The Sarova Panafric

P.O.Box 30486 -00100

Nairobi.

Tel: +254-*********

Email adnc7w@r.postjobfree.com

MRS.NATASHA WANJIRU

FRONT OFFICE MANAGER

FOUR POINTS BY SHERATON

Tel: +254-*********

Email adnc7w@r.postjobfree.com

Contact this candidate