G

Jeanna

Grubbs

228-***-****

jeanna.grubbs@gmail.

com

Ocean Springs, MS

39564

SKILLS

Route management

Defensive driver training

Refrigerated trailers

Pallet jack and hand truck operation

EXPERIENCE

Delivery Driver

Ocean Springs, MS

Postmates, UberEates, Instacart, Doordash, GrubHub/ Jul 2018 to May 2021 Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Located and selected merchandise to verify against delivery sheet specifications. Positioned blocks and ties around items to secure cargo during transit. Answered customer questions regarding shipments.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Completed daily pre-trip inspection checklist before first delivery. Obtained signatures on all invoices and credits to stay on top of paperwork requirements.

Completed order forms and collected payments to keep customer accounts current. Handled merchandise in accordance with product handling standards. Directed efficient product loading and checked load balance to prevent on-the-road incidents.

Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Contacted customers prior to delivery to coordinate delivery times. Processed payments by accepting cash, checks and credit card payments. Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.

Delivered rush merchandise on tight schedules to meet customer targets. Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities. Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.

Operated manual and mechanical equipment safely to minimize injury and accident risks.

Notified customers of delays, decreasing calls to support. Cocktail Server

Gulfport, MS

Island View Casino Resort/ Mar 2018 to Jun 2018

Assessed patrons' needs to always provide proactive service. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Took drink orders from tables and bar area and relayed to bartenders. Maintained tidiness and organization throughout bar area. Cocktail Server

Diberville, MS

Scarlet Pearl Casino/ Mar 2016 to Oct 2017

Checked identification prior to serving.

Assessed patrons' needs to always provide proactive service. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Maintained accurate cash handling practices while efficiently serving customers. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security. Recommended and served alcoholic beverages to patrons during high-volume shifts. Took drink orders from tables and bar area and relayed to bartenders. Communicated with patrons to offer friendly service and determine needs. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Maintained tidiness and organization throughout bar area. Bartender

Biloxi, MS

Harrah's Casino/ Jun 2013 to Mar 2016

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

Balanced daily registers and generated sales reports to support financial and administrative objectives.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Created list of signature beverage items to increase overall revenue and patron loyalty. Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Collected food, wine and appetizer orders from patrons and promoted upsell items. Planned and updated menus to capitalize on changing trends in customer preferences. Monitored patrons to keep alcohol consumption at designated levels. Upsold customers from shelf to premium brands to help boost sales. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.

Worked with management to plan and implement special events to boost customer numbers and profits.

Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Offered preferred tables and other special accommodations to VIP customers. Designed and implemented new cocktails to drive customer interest and sales numbers.

Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

Checked identification of customers to verify age requirements needed to purchase alcohol.

Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies. Produced and balanced daily and weekly sales reports to assess and coordinate staff. Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.

Reduced inventory losses by creating new drink menu items to move older products. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.

Stocked bar with beer, wine, liquor and related supplies. Bartender

Biloxi, MS

Four Points by Sheraton/ GT's / Mar 2011 to Jun 2015 Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

Balanced daily registers and generated sales reports to support financial and administrative objectives.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Upsold customers from shelf to premium brands to help boost sales. Reduced inventory losses by creating new drink menu items to move older products. Produced and balanced daily and weekly sales reports to assess and coordinate staff. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.

Monitored patrons to keep alcohol consumption at designated levels. Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

Worked with management to plan and implement special events to boost customer numbers and profits.

Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift. Stocked bar with beer, wine, liquor and related supplies. Prepared and served over [Number] drinks per shift in high-volume [Type] environment.

Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.

Collected food, wine and appetizer orders from patrons and promoted upsell items. Trained [Number] new bartenders to increase knowledge of drink preparation and upselling techniques.

Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.

Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Designed and implemented new cocktails to drive customer interest and sales numbers.

Made product recommendations to customers based on preference, food pairings and special promotions.

Checked identification of customers to verify age requirements needed to purchase alcohol.

Planned and updated menus to capitalize on changing trends in customer preferences. Engaged in small talk with patrons to build rapport and earn repeat business. Offered preferred tables and other special accommodations to VIP customers. Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.

Promoted customer safety by maintaining current list of available ride services for inebriated customers.

EDUCATION AND TRAINING

Bachelor of Arts: Leisure Facilities Management

University of South Alabama May 2018

Mobile, AL

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