Office Automation Airtel

Pratiksha Dalal

House No. **, Gupta House (F) Block, Email: adnc2r@r.postjobfree.com

Sector 22, Noida, India. Pin- 201301 Mobile: +91 - 988-***-**** Objective

Seeking a position in career to begin in Human Resource Department of the reputed company where I can communicate with the people and create talented human resources and provide growth and add value to the profitability of the organization. Currently, I have completed my education in MBA in Human Resource.

Core Competencies

Sound knowledge of HR workings.

Good command over HR concepts.

Familiar with working of Ms Office.

Strong motivational and leadership skills.

Exceptional presentation and interpersonal skills.

Unmatchable communication skills in writing and verbal both.

Ability to work in a team as well as individual. Working Experience

4 years of working experience and developed basic skills and knowledge working as Customer service as executive and also worked in administration and finance of daily tasks non-profit organization. Currently, enhancing add value to organization in networking with corporate, strengthening the communication process system through social platform about organization performance and success.

Employment Details

The Leprosy Mission Trust India Jun 2020 – till date HR/CSR Executive

Nature of Work and Responsibilities:

● Working as HR/CSR Executive in networking with various corporate and developing the organization communication system through various social platforms.

● The Leprosy Mission Trust India is a reputed NGO running for 145 yrs, it is a non profitable organization working for leprosy affected people.

● Networking with various corporate for their corporate social responsibility initiative with the organization in terms of health initiative projects.

● Research on Corporate social responsibility companies and developing organization potential partnership process.

● Interacting and discussing with corporate CSR personals on Leprosy Mission Trust India activities and projects.

● Developing social communication of the organization in various social platform and sharing the success and performance.

Agies Limited July 2019 – May 2020

Customer Service Executive

Nature of Work and Responsibilities:

● Aegis is a recognized leader in providing innovative services and technology to accelerate high-value interactions at every stage of your customer's life cycle.

● Worked for Airtel Broad band Retention and supported senior executive.

● Responsible for providing solution to the customers facing issues from Airtel.

● Handling irate customers and retaining them to continue with the Airtel broadband services.

● Filling online form for the conversation with customer and reporting to quality assessment department.

● Undertaking multiple administrative works related tasks. Falcon Force Private Limited July 2018 – June 2019 Process Associate

Nature of Work and Role:

● Working Customer service in chat process for Zomato Client.

● Handling customers’ Concern over Chat

● Responsible for providing solution to customer related to food delivery through chat process.

● Reporting to quality of service regarding the issues faced as well the resolution provided to the customers.

● Looking after the administrative tasks of the works. Emmanuel Mission Organization July 2015 – June 2018 Admin - Assistant

Nature of Work and Role:

● Emmanuel is a Non-profit Organization which supports for the welfare of orphanage children.

● Maintenance on daily book of accounts and also checking the bills and vouchers.

● Maintained petty cash and also book of daily expenses and account entry.

● Building donor relations and also handling the guests and donors and building good rapport and relation with them.

● Supporting daily schedules and arranging meetings of guests, donors with Director and Administrator

● Undertaken multiple office and orphanage administrative works. Key Skills and Expertise

Ability to work effectively to achieve the give tasks and purposes. Diligence and dedication to work A good memory and an eye for details Ability to understand different kinds of people A keen observer Great sensitivity to the needs of others A friendly, cheerful, and polite attitude A strong passion to ensure customer satisfaction.

● Customer Service process

● English Communication

● Fluent in working upon most Windows operating systems.

● Goal oriented, hardworking, quick learner, team facilitator and disciplined smart worker.

● Tally (Version ERP9)

● RSCIT Computer (Office automation system in Microsoft office) Academic Qualifications

Course University/Board Year

MBA (HR) Jaipur National University 2018 -2020

B.A. (Arts) Kota University 2016 – 2018

Class XII Govt. Girls School (RBSE) 2015

Class X Emmanuel Mission School (RBSE) 2013

Personal Hobbies and desires

● Listening to Music

● Travelling to new destination

● Reading News papers, articles

● Seeing various tech development videos

● Reading Comic and novels

Languages known

I can speak, write, and read in the following languages namely English, Hindi, Marathi, and Malayalam.

Personal Details

Father’s Name Lt.Arjay Dalal (Late)

Mother’s Name Lt.Sumitra Dalal (Late)

Marital Status Single

Gender Female

Date of Birth 14-04-1995

Nationality Indian

Permanent Address No.129, Emmanuel Girls hostel, Soyal conservation colony Dadwara, Kota,

Rajasthan. Pin-324002

Current Address: House No. 22, Gupta House (F) Block, Sector 22, Noida, India. Pin- 201301

Declaration

All information in this resume is true and correct to the best of my knowledge and belief. I hereby declare that all the above information is correct and accurate.

(Ms. Pratiksha Dalal)

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