Sales Manager

Erika Lohr

**** ********* **., **, ***********, NM 214-***-**** adnc1j@r.postjobfree.com

Conscientious, enthusiastic and bilingual sales professional with extensive experience in the funeral and cemetery industry. Knowledge areas include Sales and Account Management, Marketing, Portfolio Management, Client Relationship Management, Vendor Negotiations, Preneed Funeral and Cemetery Sales Contracts, Agent Licensing, Recruiting, Training and Development. Reputation for integrity, perseverance, and strong work ethic.

Experience

SALES MANAGER SERVICE CORPORATION INTERNATIONAL 2021 - CURRENT Manages and develops a sales staff that meets or exceeds all sales quotas, increases market share and customer base. Provides initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers. Manages Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service. Develops marketing programs, reviews all contracts to ensure compliance. Plans and participates in community events designed to develop prospects.

SALES MANAGER PARKLAWN CORPORATION 2016 - 2020 Managed sales team and daily service operations for area of responsibility. Conducted face to face, in home sales presentations, door to door sales, marketing and community educational events. Tracked and documented daily activities. Provided training, coaching and development plans to meet and exceed sales, customer service and financial goals on a daily basis. Responsibilities included recruiting and staffing requirements, targeting potential clients through demographic/market segmentation using direct mail and telephone initiatives for funeral homes and cemeteries in Texas and New Mexico. Texas Properties: Lincoln Funeral Home & Memorial Parks, Emerald Hills Funeral Home & Memorial Park, Wayne Boze Funeral Home, Carver & Gateway Memorial Park. New Mexico Properties: Daniels Family Funerals & Cremation, Gabaldon Mortuary, Garcia Mortuary, Affordable Cremation & Burial, Avista Cremation & Burial. Fairview Memorial Park, Vista Verde Memorial Park & Sandia Memory Gardens.

DIRECTOR OF BUSINESS DEVELOPMENT GLOBAL ATLANTIC 2014 - 2016 Lead the execution of business development plans in an eight state territory for expansion to achieve corporate targets within market. Responsible for business to business sales and consulting to funeral home owners in the funeral industry. Duties included opening new accounts, product knowledge and introduction to our services, developing and managing current customer relationships while concurrently searching for new business, growing sales and territory expansion., Marketed future business clients through networking, cold calling and exhibiting at national trade shows. 2015 - Achieved 98.3% to $29 million quota

2014 - Achieved 89% to $22 million quota

REGIONAL SALES TRAINER STEWART ENTERPRISES 2009 - 2014 Recruitment and training for cemetery and funeral sales professionals. Responsible for the development, coaching and continued counseling of all Family Service and Community Counselors as they serviced families in Texas and California.

COMMUNITY SERVICE SALES COUNSELOR STEWART ENTERPRISES 2007 - 2009 Responsible for daily client interaction by form of door to door sales, telephone prospecting, face to face and in home sales presentations to identify and sell preneed funeral insurance plans, cemetery property and services that met the families specific needs and financial parameters. Provided customer support, product information and pricing.

Education/ Certifications/ Skills

· Horizon High School, Las Vegas, NV

· Champions School of Real Estate, Plano, TX

· Texas Department of Insurance: Proctor &

· Licensed Funeral Pre-Arrangement Life Agent

· Partnership Building, Business Development

· Proactive Problem Solving, Advertising & Promotions

· Territory Expansion & Strategic Planning

· Marketing, Sales Process, Training & CRM

· Process Improvement, Presentations & Negotiations

· Recruiting, Sales Training & Development

· Bilingual – English/ Spanish

References:

Mark Shalz, US Operations at Anthem Partners 505-***-****

Gayla Meilleur, Global Atlantic Financial Group 916-***-**** Aaron the Caulfield, Service Corporation International 253-***-**** David Sanchez, Parklawn Corporation 505-***-**** Brad Shotts, Forest Ridge Funeral Home 972-***-**** Raul Cortez, Williams Funeral Directors 972-***-**** Page 2

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