Gina M Schneider

*** ******** **

Greenville, SC 29617

520-***-**** adnbzp@r.postjobfree.com

Most Recent Job Title:Covid Call Center Team Lead for Prisma (Godshall) agency Objective: To maintain customer satisfaction and improve customer experience with Prisma Health Call center thru my proven problem solving skills, Customer experience and Product knowledge.

Work Experience

GodShall Employment Agency

Jan 2021 to Present

I started with the Covid vaccine call center from the ground floor. The 2nd week being an agent for the call center, I was asked to be a Team Lead. Which I gladly took. I felt that I could help the new agents coming in as we started in the 1st phase. We had to search and ask management for the answers. I felt that I had a strong ability to help others. I am still working in this position. I am on the Am shift 7-4:30. I help answer the agents questions, keep up with the information that comes in daily or off Prisma website and forward over to the agents. I have a very strong rapport. I take care of the Break schedule and Lunch Schedule for the agents. I also do training for agents when they don't understand a method we use or just need help in EPIC. Have to keep up with all news that comes in with the vaccine and appointments. I do jump on the calls when we are buried with in bound calls. Keep the agent morals up when it has been a stressful day. I make sure that everyone has their timecards over at the weekend.Work as a team to keep the agents on task for the day. Check attendance to make sure we have no one missing and if we do I reach out to the supervisor to see if they have called in or just a mistake on the schedule. I do answer private messages from the agents when they need help. Check CDC site for any updates and inform everyone of any changes. When new agents come on I reach out to them to make sure they have all the information that is needed to start. I help them get logged in and up and running.

Private Caretaker

Nov 2019 to Feb 2020

I was a 24/7 personal caretaker for a elder couple in Arizona. My daily duties included making breakfast, making beds, emptying trash daily. Making lunch and dinner. Running errands as needed. Take them to doctors appointments. Daily hygiene as needed. Walking the dog. Cleaning house and dishes. Just basic daily needs. Caretaker Missouri VA

Jan 2019 to Sept 2019

Make sure that my boyfriend is safe at home, getting up and showering. Take his meds the correct way. Guiding him on a better way of cooking and cleaning. Encourage him to look for work or participate in voc rehab at the VA.

Housekeeping 05/2018 to 09/07/18

Aquarius casino resort.

I work as a room attendant for Aquarius casino. I clean guest rooms while they stay and once they have checked out.

My duties include changing sheets and dusting to cleaning bathrooms and restocking the amenities that are needed.

I clean 16 rooms a day.

Caretaker 11/04/14 to 03/31/17

Omaha VA

I was a personal caretaker of my husband who is a disabled veteran. I managed all finances along with scheduling of appointments to household duties. Made sure he had an appointment and all medications were taken each day. Made sure he was groomed and clean as well as kept active. Dealt with each doctor he was seeing and kept track of all correspondence between us and the VA.

Insurance Biller/Coder 09/22/12 to 11/02/14:

Williams Family Medicine, Omaha Nebraska

My duties included but not limited to all medical billing and coding for daily and surgical superbills. Answering all patient questions about either their insurance payment/charges or updating information. Handling all questions about lab work charged. Entering all patients into the billing system and making sure that all information we have was up to date. Printing all statements. Take payments over the phone and in person. Posting all credit card payments to make sure they were applied to the correct date of service. Handling all workers comp and all attorney accounts. Sending out account balance and keeping track of each account for each attorney. Handling the collection accounts. Doing the day end report and closing to make sure it balanced each day. Fixed any problems with rejected claims on our clearinghouse program. Keeping records up to date with any and all changes that need to be made to get claims out clean. Training any new employee’s for billing dept. Revenue Rep. 2/18/2010 to 04/03/2012:

Pacific Pulmonary Service Omaha Nebraska

My duties include Medical Billing for over 200 insurance. Managing accts and collection monies from Insurance Company to Patient pays. We have 26 Centers across the nation assigned to our office that we manage all pt billings for.

Customer Service Supervisor: 11/2008 to 04/15/2012: Wal Mart Omaha Nebraska

My duties include running the front end. Managing the cashiers from start time to breaks and lunches. Making sure there is coverage from Customer Service Center to the Money Center. Keeping on top of the Door Greeters and Cart Pushers. Making sure the customers are taken care of with any needs. Doing daily audits of cashiers both front end and the entire store. Handling Evaluations to coaching on any attendance issues. Handling daily mid day money pulls to handling the night pulls. Handling any and all problems from customer service to customer concerns at the registers.

Office Manager/ Back Office 9/2005 10/2006

Anthony Schwartz D.O., 1225 Hancock Road #207 Bullhead City, Arizona. 928-***-**** I started here opening Dr Schwartz's office in Sept 2005. Worked the Front and Back office for a very busy General Surgeon. My responsibilities include the following. Greeting patients, answering phones, scheduling all appointments and surgery for the office, I also had the responsibility of getting doctors on all the hospital Insurance plans as well as individual plans. I got all authorizations and pre certifications for surgery or any procedure the patient may need. I log all billing for the office. Order all office supplies for the back and front office. Schedule all meetings and vacations. I have a letter of recommendation from Dr. Schwartz. Office Manager 9/2000 8/2005

Donn Hickman M.D., 4401 Atlantic Ave #101 Long Beach, California. 562-***-**** § I managed the office for a plastic surgeon. I assisted in office procedures. Answered all phones and made all appointments. Scheduled all surgeries either done in the office or at the hospital. I did all billing for the office and did all collections for Insurance and Private pay patients. Ordered all drug supplies and office products. Sterilized and washed all instruments for the office. Prepared the OR for any office procedure that may have been done in the office. Logged all drug's out going from the office to patients. Keep the OSHA records I was on call 24/7 once out of the office. Phones were forwarded to my cell in case of any and all emergencies that needed to be addressed ASAP. Did payroll and all computer work for the office. Billing and collections to keep current. I also have a letter of recommendation. Front Desk/Billing Clerk/Authorizations clerk 7/1999 8/2000 Downey Dermatology, 11480 Brookshire Ave #109 Downey, California 90241. 562-***-**** § I pulled all the charts for the day. Filled all charts at the end of the day. Called the exchange for messages. Greeted all patients and put up their charts for the nurses. Updated all patient information. Made all appointments. Answered all calls coming in. Requested all authorizations for other doctor's offices. Requested all medical records from other offices. Requested all authorizations for prescriptions. Collected all co payments . Did whatever else needed to be done in the office.

Front Office 8/1990 6/1999

Neil E Klein MD, 11480 Brookshire Ave #306 Downey, California 90241. 562-***-**** § Worked front office and did all billing (HMO, Medicare, Workers Comp Exc.)Answered all phone calls coming in. Made all appointments. I did all the billing and collections for both doctors. Collected all monies into the office. Entered all information into the computer. I pulled and filed all charts and billing charts. Order all supplies for the office online. Front Office 8/1987 10/1989

ADVANCE DERMATOLOGY, Lakewood, California §

Worked the 12 line switchboard. Opened all mail and sorted it out for each doctor (6 Doctors). Made appointments for all patients. Front window with patients signing in and putting up patient charts for nurses. Typed out the schedule for all doctors and nurses .Made all charts for new patients. Collected all co payments. Helped put patients back in the rooms. Requested prescriptions refills. Pulled all charts for the day. Filled all charts at the end of the day. Education Downey High School, Downey, California § High School or equivalent § I have certificates from courses I have taken throughout the years on coding and so forth. I can get copies of those upon request.

Skill Level Last Used/Experience §

10 key by touch Intermediate Currently used/17 §

Computer Knowledge Intermediate Currently used/18 § Medisoft office software Intermediate Currently used/6 § Pre certification on insurance Expert Currently used/17 Did volunteer work for the following groups.

Returning Veterans Resources Network

Douglas County Veterans treatment courts (mentor) program CVMA

Attended Peer support classes with Joel Schneider and Dr. Jai classes. Mental Health peer support class.

IPS peer support class.

Reference Name Phone Email Type §

Joel * Kay Schneider 402-***-**** adnbzp@r.postjobfree.com Professional § Donn Hickman MD 562-***-**** adnbzp@r.postjobfree.com Professional § Cori McGinn 402-***-**** adnbzp@r.postjobfree.com

Personal

Kay Schneider 402- 681-7227 adnbzp@r.postjobfree.com Personal Albert Guajardo 562-***-**** adnbzp@r.postjobfree.com Personal Prisma References: Robin Helvey desk phone, 844-***-**** and 864-***-**** Nicholas DePreta Supervisor of Covid call center 203-***-**** Jack Martin Supervisor of Covid call center 864-***-**** Andrea Wiliams Call center Supervisor 864-***-**** Audrey Edwards 864-

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