Office 365 Active Directory

Richard David Reeves Tel 510-***-**** ********@*******.***

Experience:

2020

****-****

****-*** ****-***

Experience:

Feb 2010-2015

July 08-Jan 2010

Dec 06-July08

Dec 07-March 08

Sept 03-Dec 06

May 98-May 00

GOV System Administrator (TS Clearance)

Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.

Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.

Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.

Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.

Provide user management account support where Elevated Privileges (EP) may be required.

Perform software application installation and configuration based on change order instructions.

Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.

Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.

Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.

Performs inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.

Ability to troubleshoot problems and issues identified by customers and implement corrective actions.

Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.

Performs general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room as needed.

Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary.

May occasionally answer door and escort personnel as needed.

IT Support Specialist

North Florida Woman’s Care

15 years in various admin/ support environments

provides direct, technical support, troubleshooting and problem resolution for servers(Server 2008-2016), network(switching and firewall), PCs (laptops, desktops and remote access), printers, software applications, mobile devices and VOIP telephones

Support for daily use office applications - including GE Centricity PM/EMR

Support Office 365- add / remove users, as well as usage and troubleshooting

Support (Add, Remove, Change) RingCentralhosted VOIP phone system

Support for PCs, printers (local and network), scanners, mobile devices - including telephones (IOS and Android), for local and remote access users.

This may include the installation / configuration of new PCs/Laptops, with occasional hardware add-ons, maintenance and/or repair of PC/Laptop, as needed.

Support Add/Change/Moves in Active Directory

Support networking/ switchingenvironment

Provide assistance on various IT projects as necessary

Previous projects included: Migration from inhouse Exchange to Office 365, and Implementing Hosted VOIP

Upcoming projects include: Migrating to a new EMR, Server upgrades/migrations from 2008 - 2012, 2016, and/or 2019 as needed, and Windows 7 to 10 migration

Software/hardware maintenance, testing, implementation and/or training as needed - this may require work to be done during non-standard hours.

Grand Strand Regional Medical Center

HCA Information Technology & Services

Technical Support Analyst

Serves as first-level contact for employee support functions leveraging

phone, email, ticketing system

Mentors, trains and supports technical analysts

Knowledge in virtualization technologies

Develop and maintain processes that optimize Active Directory performance

Exchange management activities, Office 365 administration

Leads projects with management, business users, IT staff, and external users to efficiently configure conversions,

Executes test procedures to ensure configurations are correct pre-go-live

Analyzes and provides hands-on

to remote for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

Performs preventative maintenance

Performs facility-based moves, adds, and changes as needed

Reports findings, root cause analysis, action plans for remediation to leadership

Knowledge of managing an OSD image for large corporate environments including unattended/silent installs of Window operating systems and workstation software

Extensive Knowledge and experience in the implementation, administration, reporting, and configuration within the SCCM Enterprise environment

Experience installing, maintaining and supporting 3rd party applications

Responsible for making sure that all Pyxis Medstation (automated medication dispensing system) upgrade within all departments went as planned.

Southeast Regional Service Desk

HCA Information Technology & Services

Service Desk Analyst

Excels in the sensitive method of working with physicians Installing/Supporting applications and process of obtaining access to applications

Addresses and resolves basic to advance incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

Process Flow/Call-Tracking via Calabrio and Remedy,

Creates a positive customer support experience and builds strong relationships through understanding, ensuring timely resolution or escalation, communicating on progress, and handling customers with a professional attitude

Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact

Maintains and protects confidentiality with regard to all aspects of patient care and employee information

Mastery of Windows operating systems; thorough understanding of advanced network concepts, application interoperability, AD architecture, group policies, and Windows security.

Demonstrated ability to learn customer support processes and techniques

Strong analytical skills. Ability to solve problems

Competency in MS Office Suite

Strong understanding of HCA security-related procedures

Prior experience supporting customers in use of application software

Responsible for project organization and documentation

Enjoys working with employees and physicians

Service Plus Office Machines Tallahassee, FL

Printer/Network Technician

Setting up and configuring Canon iR 1023 to iR 105 network and stand alone

printers by way of ISP’s SMTP and DNS servers manually or RUI using DHCP

Installation included but not limited to running RJ -11, RJ-45 cables, switches and routers, shared drivers, all types of boards and memory,

reformatting HD, flashing HD with updated system software

Maintained, repaired, and trouble shot all desktop printers in the field and was responsible for all shop machines diagnosing repairing and warrantees

Troubleshooting problems with clients in the filed or over the phone

Scott’s Fertilizers Inc. Tallahassee, FL

Desktop Support

Setting up and configuring initial LAN network, wireless network and WAP’s

Responsible for maintaining good hygiene of entire network

Trouble shooting and system issues reported by customer

RJ-45 installation, routing to network closet trouble shooting

Active Directory password resets, permissions, and groups

Formatting HD (desktop/laptop)

Troubleshooting /Assisting users in layman’s terms patiently and professionally at all times.

Smartsource Inc. Tallahassee, FL

Contractor

Setting up and configuring network printers with multiple trays

Maintaining customer relationship via problem-solving and people skills

Hart Lawn Care Tallahassee, FL

Crew Leader

Supervising team of 4 crew members for mowing, trimming and fertilizing

Responsible for all customer interface on the job

Administering and Managing chemical applications for treatment of lawns

Florida State Archives of Florida Tallahassee, FL

Records Manager

Interacted with other state agency officials on behalf of Records Department for vault entrance

Fulfilled requests from customers by duplicating maximum security microfilm

Answered 75 line switchboard of incoming calls

Alphanumerically and electronically logged all incoming and outgoing state records with 100% accuracy

Managed all microfilm deliveries via shipment trucking services

Scheduled mass disposals based on retention schedule

Education:

Jan 06–Nov 07

Jan 02-June 04

Computer Skills:

Keiser University Tallahassee, FL Associate of Science Degree: Computer Networking and Security Management

Tallahassee Community College Tallahassee, FL Associate of Arts: Sociology (2 classes needed)

Networking:

LAN and WAN, VPN Remote

TCP/IP and IIS

Port to Patch panel experience

Hardware:

IBM/ PC

All Internal PC Components

Impact/Inkjet/ Printers (all makes)

Networking Devices

Telephony Systems

Configuring and Implementing Firewalls and IDSs

Cisco (configuring Routers and Switches

Cisco CM and Cisco VM

Cisco Cameras

SCCM

Share Point

Bitlocker

Operating Systems:

Microsoft Windows Server Environment

Windows 10/8/7/XP/2000/NT

Linux/Unix

Applications:

Active Directory (Extensive and Repetitive Experience)

Exchange Server Experience with Office 365 administration

Microsoft Office Suite

Citrix

Smart Draw

Macromedia 8

GE Centricity

Personal Skills:

Excellent self-managerial and interpersonal skills, independent thinker, self-motivated, creative problem solving, funny, easy-going and hard-working.

Interests:

Salt water fishing, sharing knowledge with novice users

Certifications:

Canon ‘s Systems & Technical Support Division Applied Technology

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