Lord Zedrick Ancheta - Health Care Provider Assistance Agent

*** **-* *********, ***** City Ilocos Norte 2900

** ********* ****

Contact: +163**********

adnbkj@r.postjobfree.com

SUMMARY Productive, Customer service representative with 4 years and 5 month experience. Once promoted as SME and Acting Team Manager.

EDUCATION Tests Laboratory, Primacare Tests Training Center Laoag (October/2016) Business Management Department, AIE College of Laoag (March/2015) SKILLS Trained to take Escalation Calls, Email composition. Have experience assisting customer for various reasons. Ex. Technical Issues, Retail Problems, Billing Concerns and Health Records analysis.

EMPLOYMENT

HISTORY

Customer Service Representative - Alorica Tell. inc (9 months) July/2020 - Retail and Health Care Account Senior Customer care representative. Subject Matter Expert - Alorica Tell.inc (2 years 2 months) February/2018 - April/2020

Expert in taking escalation calls, Excel report editing and Customer care analysis. Customer Service Representative - Alorica Tell. inc (1 year 1 month) January/2017

- February/2018

Publishing account, customer service representative. OTHER Marital Status: Single

LANGUAGE

SKILLS

English - Advanced